First Texas Honda

Expect long waits while short staffed While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John about this and how I could possibly need new tires with a car at a year old he said the tread was worn. If that were true then that tells me I was sold crappy tires on the new car as the tires were the original tires on the car and had not exceed their time frame. When further questioning this he came back later and said that was wrong - the tread was fine - I needed only 1 new tire because there was a screw in the tire that couldn't be fixed. I would think you should get your information CORRECT before you come to the customer to tell them they need something they don't. This definitely shakes my confidence in this service department and makes me not trust what I'm told in the future. I'm also not happy that I had an 8:30 am appointment for an oil change and tire rotation and didn't leave there until 12:30 due to their being short staffed. Staff up for the holidays folks - that's not acceptable. More

Good customer service! Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the free car rental I was given, and a choice of a vehicle of my liking. My car was serviced, and I was satisfied. Thank you, Erin (spelling?)! More

Will tell you anything to get you to buy I'm writing this 8 months after my purchase. I went in originally to buy out my 14 civic from it's lease. I was adamant that I did not want a new ca I'm writing this 8 months after my purchase. I went in originally to buy out my 14 civic from it's lease. I was adamant that I did not want a new car, I wanted my old car. I moved from another state and property taxes were due on the vehicle. I was told by the sales manager that if I leased a new vehicle, that tax would be taken care of...that i would simply turn in my 14 and get a 17. Ok. Let me think about it. Sure, I hate the DMV and I have a good paying job, why not? Also, I was told by my sales guy that while the car was under Honda's name, I wouldn't have to pay the toll. Both of these things are lies. A few months after I bought the car, I got a bill from TXtag saying I owed about $60. When I contacted my sales agent, he was confused. Fine, I will pay it off. Probably won't go to that guy again. BUT THEN, I received a letter from Honda this week saying I owe back-taxes on my 14 - THE EXACT THING THAT I WAS TOLD I WOULDN'T HAVE TO PAY IF I LEASED A NEW CAR!! Both of these cannot be a misunderstanding on my end. (Plus, Honda Financial Services was horrible to get on the line and was rude when I did. It's a separate company, but still burns me.) I expect this type of sales tactic from Joe's auto world - but not First Texas. I am floored that these lies were perpetrated. I will never lease from them again. In fact, I'm looking at getting out of this car asap. It took 8 months to realize how horrible this dealership is! More

A REALLY PLEASANT EXPERIENCE WORKING WITH LIZ WAS SUCH A GOOD EXPERIENCE WE WENT BACK A COUPLE OF WEEKS LATER AND BOUGHT ANOTHER VEHICLE WITH HER HELP.SHE WAS VERY HELPFUL AND KNO WORKING WITH LIZ WAS SUCH A GOOD EXPERIENCE WE WENT BACK A COUPLE OF WEEKS LATER AND BOUGHT ANOTHER VEHICLE WITH HER HELP.SHE WAS VERY HELPFUL AND KNOWLEDGABLE,I HIGHLY RECOMMEND HER AND FIRST TEXAS HONDA. More

Overall positive experience Service area was swamped with customers. I was given an accurate estimate of my wait until diagnostics could be run. Results clearly explained. Only i Service area was swamped with customers. I was given an accurate estimate of my wait until diagnostics could be run. Results clearly explained. Only issue was the time it took to check out and reclaim vehicle because the paperwork was late arriving from the technician More

Suggested Routine Maintenance Although the time I waited for my car to be serviced was very long, I found the staff & various service technicians to be courteous & competent. I und Although the time I waited for my car to be serviced was very long, I found the staff & various service technicians to be courteous & competent. I understand the long wait was due to a staff shortage that day, which can be difficult for everyone. I have great confidence in First Texas Honda! More