First Texas Honda

Oil Change Arrived on time for morning appointment. Eventually seen by staff for oil change, told would be about an hour. About hour later told air filters migh Arrived on time for morning appointment. Eventually seen by staff for oil change, told would be about an hour. About hour later told air filters might need attention, declined, and got car back about 20 mins later. Surprised car not vacuumed, but maybe oil change doesn't rate that level of care. Andre was professional, informed, and friendly. Will return to First Texas Honda for future maintenance needs. More

Oil change and tire rotation The car wash they did left water spots all over the car. We purchased the maintenance warranty and they still charged to rotate the tires- - very disa The car wash they did left water spots all over the car. We purchased the maintenance warranty and they still charged to rotate the tires- - very disappointed More

Expect long waits while short staffed While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John about this and how I could possibly need new tires with a car at a year old he said the tread was worn. If that were true then that tells me I was sold crappy tires on the new car as the tires were the original tires on the car and had not exceed their time frame. When further questioning this he came back later and said that was wrong - the tread was fine - I needed only 1 new tire because there was a screw in the tire that couldn't be fixed. I would think you should get your information CORRECT before you come to the customer to tell them they need something they don't. This definitely shakes my confidence in this service department and makes me not trust what I'm told in the future. I'm also not happy that I had an 8:30 am appointment for an oil change and tire rotation and didn't leave there until 12:30 due to their being short staffed. Staff up for the holidays folks - that's not acceptable. More

Good customer service! Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the free car rental I was given, and a choice of a vehicle of my liking. My car was serviced, and I was satisfied. Thank you, Erin (spelling?)! More

Will tell you anything to get you to buy I'm writing this 8 months after my purchase. I went in originally to buy out my 14 civic from it's lease. I was adamant that I did not want a new ca I'm writing this 8 months after my purchase. I went in originally to buy out my 14 civic from it's lease. I was adamant that I did not want a new car, I wanted my old car. I moved from another state and property taxes were due on the vehicle. I was told by the sales manager that if I leased a new vehicle, that tax would be taken care of...that i would simply turn in my 14 and get a 17. Ok. Let me think about it. Sure, I hate the DMV and I have a good paying job, why not? Also, I was told by my sales guy that while the car was under Honda's name, I wouldn't have to pay the toll. Both of these things are lies. A few months after I bought the car, I got a bill from TXtag saying I owed about $60. When I contacted my sales agent, he was confused. Fine, I will pay it off. Probably won't go to that guy again. BUT THEN, I received a letter from Honda this week saying I owe back-taxes on my 14 - THE EXACT THING THAT I WAS TOLD I WOULDN'T HAVE TO PAY IF I LEASED A NEW CAR!! Both of these cannot be a misunderstanding on my end. (Plus, Honda Financial Services was horrible to get on the line and was rude when I did. It's a separate company, but still burns me.) I expect this type of sales tactic from Joe's auto world - but not First Texas. I am floored that these lies were perpetrated. I will never lease from them again. In fact, I'm looking at getting out of this car asap. It took 8 months to realize how horrible this dealership is! More