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First Texas Honda
Austin, TX
2,656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,656 reviews
December 17, 2017
HR-V EX-L Happy with my purchase and the service given that got me my first new car. If still living in Austin would come again for the next one. Happy with my purchase and the service given that got me my first new car. If still living in Austin would come again for the next one. More
by Nelson J Reyes Gonzalez
Employees Worked With
Aaron Garcia, Amanda Day
December 17, 2017
Good service This was a recall on a battery sensor. I was a little irritated with Honda to find that I had to bring the car back for a "permanent" solution as the This was a recall on a battery sensor. I was a little irritated with Honda to find that I had to bring the car back for a "permanent" solution as the first fix was only temporary. However the dealership was very service friendly and did provide a loaner car since I live out of town. The recall was done with no problem and in the time specified. The only problem I had was that I was not notified when t he car was ready. I did call the dealership and they asked to call me back since they didn't have information. This was a little anxiety producing and even more so when they didn't call back. I had to call a second time only to be told the same info I had already discussed the day before and that the car would be ready in an hour from this call. A little confusing. However, I am still happy with the service I received and feel there was effort to provide quality work in a timely manner. Apologies were made for the lack of call and followup was done by Chris. More
by KimMajkszak
Employees Worked With
Chris Buchanan
December 16, 2017
New Pilot and so very happy! Jorge and his team went above and beyond my expectations. I had a very tight budget that I wanted to stay in and they did their best in accommodating Jorge and his team went above and beyond my expectations. I had a very tight budget that I wanted to stay in and they did their best in accommodating me and my trade in. We love our new Pilot! Not once did I feel pressured by him or the finance team. The dealership is very clean, organized and friendly. Happy faces all around. It was a wonderful experience. Jorge is patient, a great listener and genuine. I would 100% buy another car from him! Thank you J! More
by Karol Maki
Employees Worked With
Jorge Vega
December 15, 2017
Need CRV Easy process, friendly staff, good price, great vehicle. Owned Hondas in the past and switched to Audi - came back to Honda as soon as I could! Easy process, friendly staff, good price, great vehicle. Owned Hondas in the past and switched to Audi - came back to Honda as soon as I could! More
by Vino
Employees Worked With
Joseph An
December 15, 2017
Great service for an unusual problem A rodent nested in the engine compartment of my Fit, while it was parked in my driveway, and it chewed a hole in one of the hoses. The car was underiv A rodent nested in the engine compartment of my Fit, while it was parked in my driveway, and it chewed a hole in one of the hoses. The car was underivable, and I had it towed to the dealership. I took a loaner car while the car was being repaired, which was about a week since the part had to be ordered. On the day my car was ready, I found that the loaner car had been similarly damaged by a rodent. I was quite upset, but my adviser was calm and professional (as he was throughout the process). He consulted with his supervisor, and they determined that I need not pay for the second repair. I really appreciate that! More
by txgrandma
Employees Worked With
Aaron Yiu
December 14, 2017
State inspection and safety recall on battery I have been impressed with how well organized your group is. From the moment I speak to someone on the phone and when you set up the appointment. I I have been impressed with how well organized your group is. From the moment I speak to someone on the phone and when you set up the appointment. I also very much appreciate the loaner car. I get the feeling you also try to keep cost down although with a newer car i have not had to experience the bigger bills. Overall, a nice experience. More
by Service review
Employees Worked With
Andrew Ong, Chris Buchanan
December 12, 2017
Excellent service adviser-and repair work My service advisor, Anthony Herrera was professional, friendly with good people skills. Most importantly all the work that was performed on my car w My service advisor, Anthony Herrera was professional, friendly with good people skills. Most importantly all the work that was performed on my car was done in a timely manner and I have not had one issue with any of the several things that needed repairing. I appreciated the loaner car also. This is the second time that I have had Service work done at First Honda. The first time was to fix work that was not completed properly at another dealer. This time, the mechanics at First Honda made a good diagnosis, fix the problem the first time and did it for a reasonable cost. I appreciate the good mechanical work as well as Anthony’s taking care of all of it for me. More
by Austin bouldering project
Employees Worked With
Anthony Herrera
December 12, 2017
No pressure sale-Great Team to work with. Thanks! We came in without an appointment to meet our sales advisor whom I had been working with via email. He was a little busy when we arrived but were met We came in without an appointment to meet our sales advisor whom I had been working with via email. He was a little busy when we arrived but were met by another advisor shortly who said he would be happy to help out in the mean time. This gentleman was Karl Lewis. We went out a test drive and like the car. We discussed the terms we were looking for and he made it happen for us. We then finished everything up with Jesse. It was someone of long process but everyone made us feel welcome and wounded up with what were looking for. Overall, we are very happy with the purchase and the team we worked with. No pressure at all to make the purchase. Thanks to all for your help. More
by JMacewan
Employees Worked With
Karl Lewis, Jesse Sims, Attila Kun
December 12, 2017
Knowledgeable and friendly staff Went in for my first oil change since buying a CRV. Smooth, effortless and very pleasant experience. A courtesy driver even took me to a place to sh Went in for my first oil change since buying a CRV. Smooth, effortless and very pleasant experience. A courtesy driver even took me to a place to shop so the wait didn't seem so long. Definitely a first rate operation. Glad I bought from First Texas Honda. More
by Jud Zellmer
Employees Worked With
Jim Gray
December 11, 2017
Excellent as usual Top-notch work. Jay Jank is very accommodating. Arranged loaner when repair was delayed. Will keep taking my Pilot there. Would consider buying a re Top-notch work. Jay Jank is very accommodating. Arranged loaner when repair was delayed. Will keep taking my Pilot there. Would consider buying a replacement car in several years from this delarship. More
by Bob, Great Hills
Employees Worked With
Jay Jank
