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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,686 Reviews
Call Dealership (512) 220-1121
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3400 Steck Avenue

Austin, TX

78757

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Showing 2,686 reviews

July 14, 2022

Excellent service, I went in for an oil change/tire rotation and was provided with an accurate wait time and given updates throughout. More

by Xiomara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Report | Print
Jul 14, 2022 -

First Texas Honda responded

Xiomara, that is so great to hear! It was a joy being able to assist you with your vehicle's servicing needs, and we hope you will let us know if there is anything we can be of help with down the road. Thank you for being our client, you're awesome! :) - The Team at First Texas Honda

July 14, 2022

Very punctual and informative. Much, much better then my previous visit! And much closer to my home. More

by Nancy Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
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Jul 15, 2022 -

First Texas Honda responded

Nancy, we appreciate you giving us the opportunity to deliver a top-notch experience! It makes us proud to see that Steven earned a perfect score, and we will be sure to give him a shout-out for his great work. If there is anything you need in the future, please do not hesitate to let us know; we're here for you! Thanks so much, and have a wonderful weekend. :) - The Team at First Texas Honda

July 13, 2022

Scott Bailey prove to be very accommodating considerate and forthcoming in the service he provided. Scott was able to rectify a miscommunication in a very amicable way. More

by nlbqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bailey
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Jul 13, 2022 -

First Texas Honda responded

Nlbqueen, thank you so much for leaving this kindhearted review for Scott! We love what we do, so getting word that we delivered a flawless experience makes us so happy. If there is anything you need in the future, we hope you'll give us a call right away! :) - The Team at First Texas Honda

July 13, 2022

I came in for a battery replacement. I like the large waiting area with coffee and snacks. More

by susan
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas, Fred Mathis
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Jul 13, 2022 -

First Texas Honda responded

Susan, we're so happy to know that you enjoyed your visit with us! We agree, our comfortable lounge and complimentary cafe really enhance the experience! Thanks so much for coming to see us, and if there is anything you need assistance with in the future, please do not hesitate to give us a call. :) - The Team at First Texas Honda

July 13, 2022

First Texas Honda was able to quickly resolve the issue that I came in for. I recommend the Service department highly! More

by dswitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas
Report | Print
Jul 13, 2022 -

First Texas Honda responded

Dswitzer, thank you for the raving review! This is exactly the kind of experience we always strive to provide, so we'll be sure to give Nathan a shout-out for his great work. We hope you'll be back to visit us again in the future! :) - The Team at First Texas Honda

July 12, 2022

Was told that transmission was leaking. You did transmission service in Nov. 2021. Sine that time I drove the vehicle about twice a week or shopping in the city.I am wfh. Based upon the pho More

by Li_zebao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Ramirez
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Jul 15, 2022 -

First Texas Honda responded

Li_zebao, thank you for taking a moment to provide this review. Every member of our service team is committed to delivering superior experiences 100% of the time, so seeing this level of feedback is disappointing. While looking at the repair order for your vehicle, we were unable to locate a diagnosis for a transmission leak. Regardless, these certainly are not situations that we take lightly, so we would love for you to return to our facility with your vehicle so we can do a main shop leak diagnosis completely free of charge. I understand that your advisor is already in the process of helping you set an appointment, but if there is anything I can be of assistance with, I hope you will contact me directly at Christopher.Sutton@firsttexashonda.com. Thank you again, and we look forward to welcoming you back soon. - Chris Sutton, Service Manager

July 12, 2022

Carlos Cortez went far beyond expectations, he helped me from start to finish even through a family emergency out of state. Always responsive, he took his time explaining everything I didn’t quite understan More

by Averyw0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Wisniewski, Carlos Cortez
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Jul 12, 2022 -

First Texas Honda responded

Avery, we are overjoyed to see that Carlos and Jason provided you with exceptional service from start to finish! It's always our pleasure to provide our guests with the best experiences, so we're glad to see that this commitment was reflected in your visit. If there is anything we can do to assist you in the future, please let us know. We'd love to have you back! Thanks a million. :) - The Team at First Texas Honda

July 11, 2022

Nathan Hass was wonderful. I have limited mobility and he did everything he could to make my visit pleasant......He is a wonderful employee..... More

by karenbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Hass
Report | Print
Jul 12, 2022 -

First Texas Honda responded

Karen, thank you for taking a moment to leave this thoughtful message for Nathan! We care very deeply for our clients and always want everyone to feel comfortable while visiting our facility, so we'll be sure to commend Nathan for his great work. I see that the message you have left for him is positive, but you have only rated us as 1 star. We work diligently to maintain a stellar reputation on these review platforms, so would you mind adjusting the rating when you have a moment? If there is any other feedback you wish to share or if you have any questions, please feel free to contact me at Cody.Penna@firsttexashonda.com. Thanks again for the wonderful review, and have a great day! :) - Cody Penna, Service Director

Jul 12, 2022 -

karenbrown responded

Sorry, I really thought I had put down 5+ Stars. It is terrible to get old and not understand new fangled internet. 5+ STARS all the way. Karen

July 09, 2022

They are consistently both professional and friendly. They explain everything each step of the process. I will always bring my vehicle here! More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
Report | Print
Jul 12, 2022 -

First Texas Honda responded

Thank you so much for leaving this friendly review for Steven! We'll be sure to pass this along to him and the rest of the crew at our next team meeting. We appreciate the continued support, and we cannot wait to see you again in the future! :) - The Team at First Texas Honda

July 09, 2022

Service is excellent. Easy to get in and they have a great waiting area. They always go the extra mile - including washing the car after an oil change! Luis kept me info More

by lauriereamssmith
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
Report | Print
Jul 12, 2022 -

First Texas Honda responded

Laurie, we can't thank you enough for this amazing review! It makes us proud to see that Luis and the rest of the team did a phenomenal job during your experience and that you left feeling 100% satisfied with everything. We're always here for you if you need anything, so please do not hesitate to reach out if anything comes up in the future! Thanks so much. :) - The Team at First Texas Honda

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