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First Texas Honda

Austin, TX

4.7
2,688 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,688 reviews

March 01, 2018

Hassel-Free Service Experience Christian managed my car during the maintenance service. He kept me informed while I relaxed in the waiting area. Great service, state-of-the-art faci More

by ThankYou1stTexasHonda!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Celestino
Mar 05, 2018 -

First Texas Honda responded

We're happy to know that your visit was pleasant from start to finish. Thanks so much for your review. :) -The Team at First Texas Honda

March 01, 2018

Great Service Writer represents the entire First Texas Team Fred Mathis was super in every aspect....straight forward, no BS or pushing of unneeded work, and what any customer would want and appreciate as their More

by khemingson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Mar 05, 2018 -

First Texas Honda responded

Kent, we're so grateful for the kind words! Hiring a team of individuals who are passionate about helping our customers has always been in our mission. Thank you for taking notice and for being a customer of ours. :) Until next time! -The Team at First Texas Honda

February 28, 2018

Great experience, extremely hard worker, very pleasant. Wonderful experience from sales financing and service. I would recommend and come back. Very personable. I only do business through the telephone and More

by Libby2513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N A, Jesse Sims, Arturo Ponce, Fred Mathis
Mar 01, 2018 -

First Texas Honda responded

Libby, when you're happy, we're happy. :) Thank you for the kind words! We're happy to have your support as a customer. -The Team at First Texas Honda

February 26, 2018

Great communication and superb service Brought my vehicle in for service. Super easy to make an appointment and good quality work. DJ Hubbard kept informed about everything in regards to my More

by Ily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Hubbard
Feb 27, 2018 -

First Texas Honda responded

We're grateful for the review! It's always our priority to make each service visit convenient and smooth. Thanks for being a customer of ours and we'll see you next time. :) -The Team at First Texas Honda

February 26, 2018

Good communication and knowledge without feeling pressured Jorge was a true professional. He took his time to explain the features of the new CRV to my wife. He went through the trim options and benefits of More

by austex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Vega
Feb 27, 2018 -

First Texas Honda responded

We are so delighted to hear that your purchase exceeded your expectations, Jay. Thank you for sharing your experience with us and others! It's our goal to deliver the same, pressure-free experience that you witnessed; at the end of the day, we're always here to help. :) Congratulations on the new vehicle and thanks so much for shopping with us. -The Team at First Texas Honda

February 25, 2018

Great Knowledgeable Professional Who Listens I've got my mind set on a Ridgeline RLT-E but patient until I can find one with my price in mind. Brandon introduced me to the car, showed me all the More

by k2bren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Bromley
Feb 25, 2018 -

First Texas Honda responded

Thank you so much for letting us know how we're doing! We're always here to help and we love hearing that Brandon could assist you at your desired pace. :) We'll be here when the time is right and until then, we wish you all the best. -The Team at First Texas Honda

February 23, 2018

Good Organizational Culture; Fair deal on new car Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and More

by Murray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (Sales Manager), Aaron Garcia
Feb 25, 2018 -

First Texas Honda responded

Thanks for your kind words! We're passionate about finding a team of people dedicated to assisting our customers. We appreciate you taking notice and helping to spread the word with an online review. :) Best wishes. -The Team at First Texas Honda

February 23, 2018

Did not honor their work order and increased cost Took my 2018 Ridgeline into First Honda on a scheduled install of roof racks. Was given a work order at that time. Took loaner car and left. Receiv More

by Mopar Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cindy Hach, Anthony Bain
February 23, 2018

Routine service I came in for an oil change and new tires. Taylor kept me informed of progress and pointed out a couple of things that were noted that will need servi More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Olson
Feb 25, 2018 -

First Texas Honda responded

Tom, we're grateful for the stellar review! It's our duty to deliver a flawless experience and we're happy to know that Taylor delivered. :) Thanks for choosing us and take care. -The Team at First Texas Honda

February 22, 2018

Helpful and speedy I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my More

by JennyGar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Angel, Liz Files, Arturo Ponce
Feb 24, 2018 -

First Texas Honda responded

Jenny, we couldn't be happier for you! Thanks for taking a few moments to share your experience with us. It's great to know that everyone left you with a lasting impression. Congratulations and take care. -The Team at First Texas Honda

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