
First Texas Honda
Austin, TX
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Hassel-Free Service Experience Christian managed my car during the maintenance service. He kept me informed while I relaxed in the waiting area. Great service, state-of-the-art faci Christian managed my car during the maintenance service. He kept me informed while I relaxed in the waiting area. Great service, state-of-the-art facilities, and quick turn around - many thanks! More
Great Service Writer represents the entire First Texas Team Fred Mathis was super in every aspect....straight forward, no BS or pushing of unneeded work, and what any customer would want and appreciate as their Fred Mathis was super in every aspect....straight forward, no BS or pushing of unneeded work, and what any customer would want and appreciate as their service writer. Fred is friendly, technically competent and knowledgeable, very customer focused, and an excellent represent of First Texas Honda. He mentioned that he had been there a relative short time, but his actions were one of a seasoned veteran. The free car wash is also very appreciated. Thanks! More
Great experience, extremely hard worker, very pleasant. Wonderful experience from sales financing and service. I would recommend and come back. Very personable. I only do business through the telephone and Wonderful experience from sales financing and service. I would recommend and come back. Very personable. I only do business through the telephone and inperson. I don’t search online at all. More
Great communication and superb service Brought my vehicle in for service. Super easy to make an appointment and good quality work. DJ Hubbard kept informed about everything in regards to my Brought my vehicle in for service. Super easy to make an appointment and good quality work. DJ Hubbard kept informed about everything in regards to my car and was very patient working with the dealership where I bought the car. More
Good communication and knowledge without feeling pressured Jorge was a true professional. He took his time to explain the features of the new CRV to my wife. He went through the trim options and benefits of Jorge was a true professional. He took his time to explain the features of the new CRV to my wife. He went through the trim options and benefits of new vs certified pre-owned. I didn't feel like he was trying to upsell us on anything, but wanted us to be informed so we could make the decision on what best suited us. We ended up wanting a certified pre-owned, but the sales manager couldn't come down to our desired price. Jorge kept the communication going through calls and texts and I ended up buying a new CRV that had not arrived yet. Best of all, I took about a week to make a decision and never felt any pressure from Jorge. More
Great Knowledgeable Professional Who Listens I've got my mind set on a Ridgeline RLT-E but patient until I can find one with my price in mind. Brandon introduced me to the car, showed me all the I've got my mind set on a Ridgeline RLT-E but patient until I can find one with my price in mind. Brandon introduced me to the car, showed me all the features and was really patient and knowledgeable. When my car comes available in my budget, I'm going to immediately give him a call. He was a real pleasure to work with. I'd highly recommend buying from Brandon! More
Good Organizational Culture; Fair deal on new car Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and Organization is customer focused. All employees we interacted with were pleasant and professional. Aaron, our sales representative, was responsive and worked hard to help us find and purchase a vehicle we would be completely satisfied with. More
Did not honor their work order and increased cost Took my 2018 Ridgeline into First Honda on a scheduled install of roof racks. Was given a work order at that time. Took loaner car and left. Receiv Took my 2018 Ridgeline into First Honda on a scheduled install of roof racks. Was given a work order at that time. Took loaner car and left. Received a call from Service Dept a few hours later to inform me the cost was significantly higher. I demanded that they honor the work order (160195). Not only did they not honor the work order they refused to do the work and asked me to take my business elsewhere. Even a conversation with Manager Cindy reviewing the work order did not accomplish anything. More
Routine service I came in for an oil change and new tires. Taylor kept me informed of progress and pointed out a couple of things that were noted that will need servi I came in for an oil change and new tires. Taylor kept me informed of progress and pointed out a couple of things that were noted that will need service in the near future. The work was done quickly and efficiently, without any fuss or hassle. More
Helpful and speedy I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my I had stopped by after 5pm on a Tuesday and was so impressed with Liz and the finance team at First Texas Honda. This is my fifth Honda and so far my best experience! Everyone was so helpful and gave me no pressure to purchase. I was so surprised at how quick and easy my experience was. I love my new car and will be come back here from now on. More