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First Texas Honda

Austin, TX

4.7
2,688 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,688 reviews

March 16, 2018

Great experience Overall had a great experience with Fred. The service area and coffee bar were great and truly amazing. Would highly recommend to anyone. Thank you. More

by baloo82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Mar 17, 2018 -

First Texas Honda responded

You're so welcome, thanks to you for choosing us! We're grateful for the awesome review and high marks. Best of wishes. -The Team at First Texas Honda

March 16, 2018

Accord Service Only complaint is that I have never had to make an appointment for minor service before, and in the past it took much less time. More

by jmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Mar 17, 2018 -

First Texas Honda responded

Jmm, you very much for being a customer of ours and giving us such high marks. :) We've implemented new technology and processes that should enhance the customer experience and improve our shop's efficiency. To ensure wait times stay low, we've moved to appointment-only service and are hopeful that it's a temporary enforcement. We appreciate your understanding while our team adjusts to the changes. :) See you next time! -The Team at First Texas Honda

March 16, 2018

Excellent service I needed the first service completed on my Accord. Briana got me worked in without an appointment. My car was returned to me very quickly. More

by Ksiebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Sherrill
March 15, 2018

Great experience We had a great experience purchasing our vehicle from Gregory tonight. All of the staff we worked with were friendly, efficient, and competent. We wer More

by ak7784
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Hiler, Gregory Powell
Mar 15, 2018 -

First Texas Honda responded

We aim to provide an easy car shopping experience and we're so happy you found what you were looking for! Thank you for giving us a try and happy cruising. -The Team at First Texas Honda

March 15, 2018

Quick, professional and pleasant We travelled to Austin to purchase this vehicle. The paperwork was prepared in advance and everyone was honest, professional and easy to work with. More

by Bradfords
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Brown, Arturo Ponce
Mar 16, 2018 -

First Texas Honda responded

It's our pleasure to have worked with you! Thank you for making the trip and happy cruising in your new set of wheels. -The Team at First Texas Honda

March 14, 2018

First Texas Hinda We always bring our Honda’s to First Texas for service. The staff is friendly, polite, honest, and knowledgeable. The loaner car program is great! It More

by Honda customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
Mar 15, 2018 -

First Texas Honda responded

We appreciate having you as a customer of ours and we're happy to know that your visits have always been excellent. :) Thank you so much and see you next time. -The Team at First Texas Honda

March 13, 2018

oil change Got me in and out quickly with a comfortable waiting area and a lovely latte. Everyone very pleasant and polite. Just occurred to me that I didn't g More

by Hondamama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, the service rider----don't know the last name.
Mar 16, 2018 -

First Texas Honda responded

Thank you for the great review and please know that we appreciate having you as a customer! While we do our best to be perfect, we're sorry to hear that we missed the carwash and appreciate your understanding. We'll see you next time! -The Team at First Texas Honda

March 13, 2018

Quality Service Having used this dealer for many years, I can say that the majority of my experiences with their service and repairs has been exceptional. They take c More

by Coupe2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Sherrill
Mar 16, 2018 -

First Texas Honda responded

We can't thank you enough for your continued business! Thank you for entrusting us to keep your vehicle in tip-top shape. :) See you next time. -The Team at First Texas Honda

March 12, 2018

Excellent service as always! Excellent service as usual! Service consultant is very polite and knowledgeable. This is the reason why I always go to First Texas Honda to keep my ca More

by engr_derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Mar 12, 2018 -

First Texas Honda responded

Thanks for the review, Derek! We're happy to know we made a great impression. See you next time. -The Team at First Texas Honda

March 11, 2018

Recall work Had recall work done. Faster than I expected it to be. I too work for an automotive shop. I which is why I put that your prices are poor. Over $110 fo More

by Clind8810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Mar 13, 2018 -

First Texas Honda responded

Thanks for your praise on our recall services! We're happy to see that your experience was positive overall. Regarding the pricing you overheard, wiper blade inserts cost only $12.77 for the pair plus a $5.95 labor to install on a 2018 Accord for example. Please know that our Technicians are Honda Certified and the parts/fluids are also Honda Genuine; as such, we're competitively priced for parts and services with other Honda dealerships in the region. We're proud to provide a premium service and quality parts to keep every Honda running in top condition. :) We're grateful for the review and hope to see you again down the road for other routine maintenance needs. -The Team at First Texas Honda

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