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First Texas Honda

Austin, TX

4.8
2,663 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,663 reviews

March 21, 2018

Perfect She was very professional, patient, and very knowledgeable! She made this the most peaceful process ever! She had an answer for all of my questions. M More

by Deronne Collins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Files, Mike Schwartz
Mar 23, 2018 -

First Texas Honda responded

Deronne, thank you for the kind words about Liz. She’s pretty great and we’re lucky to have someone like her! Best wishes. -The Team at First Texas Honda

March 19, 2018

Outstanding customer service DJ was fantastic, super fast service. I have been going to First Texas Honda for several years and and DJ has helped me several times and his service More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Hubbard
Mar 23, 2018 -

First Texas Honda responded

We’re so happy that you’re a customer of ours and greatly appreciate your support. :) See you next time! -The Team at First Texas Honda

March 18, 2018

Costly, but was well informed beforehand. Anthony Bain was very professional, courteous, and upfront abt the anticipated costs—what needed to be done, what will have to be done soon, etc. WOUL More

by JoLarkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
Mar 19, 2018 -

First Texas Honda responded

Jo, we're so happy to know that Anthony took stellar care of you! Thank you for the awesome review and praise. We'll pass the feedback along to the management team. :) See you next time. -The Team at First Texas Honda

March 17, 2018

Faster than expected service I took my Accord in at 7am for a recall item and A12 service. Wesley said it would take a few hours but that I could get a loaner car if I needed it. More

by LWJack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Warmke
Mar 17, 2018 -

First Texas Honda responded

We do our best to exceed expectations and make every visit a positive one. Thanks so much for choosing us! Take care. -The Team at First Texas Honda

March 16, 2018

Aj is awesome Aj did great! Everyone was amazing. Thanks also to Art! Wife really enjoyed the service area and the coffee bar. Thank you so very much More

by Ressler512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Ponce, AJ Cannon
Mar 17, 2018 -

First Texas Honda responded

Thank you for visiting us! We're happy to hear that y'all enjoyed the lounge and the service was top notch. Best of wishes. -The Team at First Texas Honda

March 16, 2018

Great experience Overall had a great experience with Fred. The service area and coffee bar were great and truly amazing. Would highly recommend to anyone. Thank you. More

by baloo82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Mar 17, 2018 -

First Texas Honda responded

You're so welcome, thanks to you for choosing us! We're grateful for the awesome review and high marks. Best of wishes. -The Team at First Texas Honda

March 16, 2018

Accord Service Only complaint is that I have never had to make an appointment for minor service before, and in the past it took much less time. More

by jmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Mar 17, 2018 -

First Texas Honda responded

Jmm, you very much for being a customer of ours and giving us such high marks. :) We've implemented new technology and processes that should enhance the customer experience and improve our shop's efficiency. To ensure wait times stay low, we've moved to appointment-only service and are hopeful that it's a temporary enforcement. We appreciate your understanding while our team adjusts to the changes. :) See you next time! -The Team at First Texas Honda

March 16, 2018

Excellent service I needed the first service completed on my Accord. Briana got me worked in without an appointment. My car was returned to me very quickly. More

by Ksiebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Sherrill
March 15, 2018

Great experience We had a great experience purchasing our vehicle from Gregory tonight. All of the staff we worked with were friendly, efficient, and competent. We wer More

by ak7784
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Hiler, Gregory Powell
Mar 15, 2018 -

First Texas Honda responded

We aim to provide an easy car shopping experience and we're so happy you found what you were looking for! Thank you for giving us a try and happy cruising. -The Team at First Texas Honda

March 15, 2018

Quick, professional and pleasant We travelled to Austin to purchase this vehicle. The paperwork was prepared in advance and everyone was honest, professional and easy to work with. More

by Bradfords
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Brown, Arturo Ponce
Mar 16, 2018 -

First Texas Honda responded

It's our pleasure to have worked with you! Thank you for making the trip and happy cruising in your new set of wheels. -The Team at First Texas Honda

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