First Texas Honda
Austin, TX
Filter Reviews by Keyword
By Type
Showing 2,663 reviews
Denial of Service Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and Since I rated average on their feedback survey, they deny to take my appointment in future and asked me to look for other dealers. This is so bad and have never seen such an arrogance attitude from a service dealer.. So, make your judgement before going to this service center More
Cruise Control Button Failure I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I simply asked if the Cruise Control Button was covered by my Honda Care warranty. After a quick confirmation, Jay advised me to bring in my CR-V and I would get a loaner if the part was not in stock. I did just that and after 2 days I had my cruise control working again and my CR-V back. I am always impressed with the way Jay and First Texas Honda treat me. Thank you for the awesome service experience Gene More
Totally pleased I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Th I went binseveral times to find the exact right car for me. Each time the sales staff was gracious and as thorough as though it was the first time. Then the paperwork for my purchase was also as quick and easy as it can be.. More
Routine 10K Maintenance This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When This is the best service department I have encountered in my 50 years of car ownership. Fred Mathis was professional, responsive, and friendly. When I return for service, I will request Fred for my service advisor, if possible. More
Excelent service they know your time counts too .thank you Xcelent knowleged of the problem that the computer was reading random misfire and misfiring on every plston i learn that the engine light don’t have t Xcelent knowleged of the problem that the computer was reading random misfire and misfiring on every plston i learn that the engine light don’t have to be on to have a problem. More
Customer Care Was Excellent We had to drop my car off on a Saturday for warranty work to be done on it and I couldn't have been more pleased with the level of service! Jeremy Gr We had to drop my car off on a Saturday for warranty work to be done on it and I couldn't have been more pleased with the level of service! Jeremy Graves was friendly, helpful and made sure everything we had questions about was answered. The people who helped with the loaner car were friendly and prompt and we were out of there quicker than I thought we would be for a very busy Saturday!. Great job Jeremy! More
Good Work! Work done quickly and well. All personnel were very helpful and pleasant. Waiting area clean and comfortable, coffee, etc. much appreciated. It wa Work done quickly and well. All personnel were very helpful and pleasant. Waiting area clean and comfortable, coffee, etc. much appreciated. It was very expensive. More
just so happy with the vehicle the reason is because since the moment that we walked inside the dilership we received a great service from everybody...and so profeccional on what th the reason is because since the moment that we walked inside the dilership we received a great service from everybody...and so profeccional on what they do...great deal on the vehicle etc. etc. etc... thank's everyone you are a great team.... More
2018 Civic EX Karl was amazing! He really didn’t pressure me at all and that was refreshing. I asked to see the Civic’s and he even mentioned they had certified pre Karl was amazing! He really didn’t pressure me at all and that was refreshing. I asked to see the Civic’s and he even mentioned they had certified pre-owned cars available as well. That was really good of him to offer savings right off the bat. We went for a test drive and he explained everything to me as I was experiencing it in the car and he answered any additional questions I had. He made the paperwork process very simple and easy and again no pressure. I came back the next day to take ownership of the car and Karl already had the car getting detailed for me. I completed the financial portion with Mike Schwartz with no issues as well. It didn’t take too long like I’ve experienced at other dealers in the past. After financial was done, Karl had the car pulled around front for me and I thanked him and drove off in my new car! My buddy was with me on both days and he was really impressed with Karl as well. He says he’ll be coming here to purchase a new vehicle in the near future. He even recommended his girlfriend to do the same! All around wonderful experience, and who doesn’t like the free concessions offered while you’re waiting! Great place, great service, great car! I’m one happy and satisfied customer! Many thanks to the First Texas Honda team who helped me get my new wheels! More
Great experience Drove from Corpus Christi to Austin to buy the Odyssey. Max was very helpful and did not waste our time. Got the deal done quickly and received exempl Drove from Corpus Christi to Austin to buy the Odyssey. Max was very helpful and did not waste our time. Got the deal done quickly and received exemplary treatment from everyone at the dealership. Win! =) More