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First Texas Honda

Austin, TX

4.8
2,670 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,670 reviews

July 20, 2022

They do a great job of getting us out quickly and keeping our car running great. More

by Curtnere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie, Steven Deckert
Jul 21, 2022 -

First Texas Honda responded

Thank you for sharing your experience with us, Curtnere! It's amazing to see that Steven and Andre really knocked it out of the park during your visit. We cannot wait to see you again in the future! Have a great day! :) - The Team at First Texas Honda

July 20, 2022

Wonderful Service. Since a got my car here in 2018, they have always been doing a good job. Ivan is always friendly and professional. Of course I'll keep coming ba More

by Christian R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Jul 21, 2022 -

First Texas Honda responded

Christian, we aim to deliver experiences worth bragging about! Thanks so much for taking a moment to come on here and share this kindhearted feedback with us. We appreciate your support more than you know, and we hope you will be back to visit us again in the future. Thank you! :) - The Team at First Texas Honda

July 17, 2022

Ivan is amazing. I love working with him. He is patient and listens to my concerns. More

by kyliesmom97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Jul 17, 2022 -

First Texas Honda responded

Kyliesmom97, you are so generous! We love seeing feedback like this for our top-notch staff, so we'll be sure to congratulate Ivan for doing such a great job. If there is anything we can assist with in the future, please do not hesitate to give us a call. Thank you so much, and have a great day! :) - The Team at First Texas Honda

July 15, 2022

They’re always courteous and knowledgeable! They’ve always taken great care of my car. More

by mojoday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn, Bobby Mills
Jul 15, 2022 -

First Texas Honda responded

Mojoday, thank you for the amazing compliments! We are so lucky to have your support. It was a joy being able to assist you, and we hope to have the opportunity to serve you again in the future. Have a wonderful day! :) - The Team at First Texas Honda

July 14, 2022

Excellent service, I went in for an oil change/tire rotation and was provided with an accurate wait time and given updates throughout. More

by Xiomara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Jul 14, 2022 -

First Texas Honda responded

Xiomara, that is so great to hear! It was a joy being able to assist you with your vehicle's servicing needs, and we hope you will let us know if there is anything we can be of help with down the road. Thank you for being our client, you're awesome! :) - The Team at First Texas Honda

July 14, 2022

Very punctual and informative. Much, much better then my previous visit! And much closer to my home. More

by Nancy Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
Jul 15, 2022 -

First Texas Honda responded

Nancy, we appreciate you giving us the opportunity to deliver a top-notch experience! It makes us proud to see that Steven earned a perfect score, and we will be sure to give him a shout-out for his great work. If there is anything you need in the future, please do not hesitate to let us know; we're here for you! Thanks so much, and have a wonderful weekend. :) - The Team at First Texas Honda

July 13, 2022

Scott Bailey prove to be very accommodating considerate and forthcoming in the service he provided. Scott was able to rectify a miscommunication in a very amicable way. More

by nlbqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bailey
Jul 13, 2022 -

First Texas Honda responded

Nlbqueen, thank you so much for leaving this kindhearted review for Scott! We love what we do, so getting word that we delivered a flawless experience makes us so happy. If there is anything you need in the future, we hope you'll give us a call right away! :) - The Team at First Texas Honda

July 13, 2022

I came in for a battery replacement. I like the large waiting area with coffee and snacks. More

by susan
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas, Fred Mathis
Jul 13, 2022 -

First Texas Honda responded

Susan, we're so happy to know that you enjoyed your visit with us! We agree, our comfortable lounge and complimentary cafe really enhance the experience! Thanks so much for coming to see us, and if there is anything you need assistance with in the future, please do not hesitate to give us a call. :) - The Team at First Texas Honda

July 13, 2022

First Texas Honda was able to quickly resolve the issue that I came in for. I recommend the Service department highly! More

by dswitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas
Jul 13, 2022 -

First Texas Honda responded

Dswitzer, thank you for the raving review! This is exactly the kind of experience we always strive to provide, so we'll be sure to give Nathan a shout-out for his great work. We hope you'll be back to visit us again in the future! :) - The Team at First Texas Honda

July 12, 2022

Was told that transmission was leaking. You did transmission service in Nov. 2021. Sine that time I drove the vehicle about twice a week or shopping in the city.I am wfh. Based upon the pho More

by Li_zebao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Ramirez
Jul 15, 2022 -

First Texas Honda responded

Li_zebao, thank you for taking a moment to provide this review. Every member of our service team is committed to delivering superior experiences 100% of the time, so seeing this level of feedback is disappointing. While looking at the repair order for your vehicle, we were unable to locate a diagnosis for a transmission leak. Regardless, these certainly are not situations that we take lightly, so we would love for you to return to our facility with your vehicle so we can do a main shop leak diagnosis completely free of charge. I understand that your advisor is already in the process of helping you set an appointment, but if there is anything I can be of assistance with, I hope you will contact me directly at Christopher.Sutton@firsttexashonda.com. Thank you again, and we look forward to welcoming you back soon. - Chris Sutton, Service Manager

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