First Texas Honda

Excellent care for me and my car by Jack Wright Jack right met me when I drove up and took notes on my vehicles parking brake problems, I asked him to check the rest of the braking system and to do Jack right met me when I drove up and took notes on my vehicles parking brake problems, I asked him to check the rest of the braking system and to do an oil change and tire rotation. Check call me with the cost of the parking brake repair and I use the we have interface to pay for the bill when I got that the next day. When I met Jack to pick up the car, , He took me out to my vehicle after he printed out my report and help me find my vehicle Jack Wright was fun to be with and an excellent service representative! More

quick, fast, easy, and honest Carl Lewis is the best in the business I would trust him with my life and my car. he's honest and forthright and he will steer you in the right direc Carl Lewis is the best in the business I would trust him with my life and my car. he's honest and forthright and he will steer you in the right direction. More

A pleasant experience The person with whom I had an appointment to have the car serviced was AJ Cuevas, a very courteous person, who was on top of all of my concerns about The person with whom I had an appointment to have the car serviced was AJ Cuevas, a very courteous person, who was on top of all of my concerns about the car. He's first-rate and I appreciated his help. More

Saved by the ASM I got to my appointment early because I had planned for more traffic than there actually was. I discovered that is NOT the thing to do at this dealers I got to my appointment early because I had planned for more traffic than there actually was. I discovered that is NOT the thing to do at this dealership. I was 20 minutes early, so they made it clear from the get go that I would have to wait 20 minutes to get checked in. Nevermind that it's hotter than hades outside, you have to sit in your car and keep it running (NOT good for the environment folks). I would have preferred to go in and wait, but that's not kosher. So I called a friend and chatted while I waited. When I saw AJ approach the car, I disconnected my call and opened the door. Only to have him tell me that he was going to check someone else out. And I was like, "Why would you tell me that?" Seriously, why would you waste my time? Well, it seems AJ wasn't too thrilled at my response and went to get the assistant manager, Jeremy. Thanks to Jeremy, my visit took a definite turn for the positive. After that, I got to go inside and wait. Which was really all I wanted in the first place. I just didn't want to sit and burn gas. It's not economical and it isn't good for the environment. Jeremy walked me through the process and I did express my concern to him that the service process has changed every single time I've had my oil changed and I've only had the car for 20 months. He at least listened to my concerns, and I appreciated it. As far as time for service, the car was done faster than promised and they even washed it! That was unexpected and it made me happy because I've needed to wash it for a few weeks now and haven't had the time. The wait wasn't bad and at least there are beverages to sip on while you wait. Overall, Jeremy saved the day. So I owe him a big thanks for making things better and getting me on my way. More

Excellent Very happy with service. Quick and easy access to loaner vehicle. Love the snack bar. Excellent communication via text, phone, and email. See y’all ne Very happy with service. Quick and easy access to loaner vehicle. Love the snack bar. Excellent communication via text, phone, and email. See y’all next time More

Very Helpful and Considerate Karl tracked us down on a 100 degree day as we looked at cars in the parking lot. He was very helpful and patient, and explained the different model Karl tracked us down on a 100 degree day as we looked at cars in the parking lot. He was very helpful and patient, and explained the different model options of which there are many. Our test drive was a long enough one to get a feel for the car, unlike the around the block test drives offered at some other dealerships we visited. He gave us a solid written offer without haggling and made the whole car shopping experience a very good one. More

Too notch service Been here a few times and their customer service in the service department is really great. They always have loaners available for use, and just feel Been here a few times and their customer service in the service department is really great. They always have loaners available for use, and just feel really on top of things during the process. Friendly people with a customer service focus. More

Great service! Wesley and those at First Texas Honda did an amazing job taking care of our Honda Fit Sport. It's amazing how much these folks go the extra mile. Wesley and those at First Texas Honda did an amazing job taking care of our Honda Fit Sport. It's amazing how much these folks go the extra mile. More

First visit to service dept. - Honda recall - great experien We did not purchase our vehicle here, but, when we received a recall notice from Honda about our airbags, we called and made an appointment. The woman We did not purchase our vehicle here, but, when we received a recall notice from Honda about our airbags, we called and made an appointment. The woman I spoke to on the phone was very friendly and helpful. Rose, I believe was her name. She said she would make sure we were given a complimentary loaner big enough for a large car seat. Chris was great. Got us in and out quickly. We left in a nice Odyssey. In under 2 hours, we received texted images and a phone call from Chris showing some issues the techs found while doing our recall service. We gave them the go-ahead to take care of 2 things and they were done in a timely manner. Our vehicle was ready for us on the Service Drive when we arrived. I would definitely bring my Element back here for any dealer necessary repairs. More

Great overall experience Great, efficient and friendly service. The coffee shop/waiting area allowed for me to peacefully accomplish work while I was getting a service on my c Great, efficient and friendly service. The coffee shop/waiting area allowed for me to peacefully accomplish work while I was getting a service on my car done. Service was fast, accompanied by great customer service and attention. More