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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,663 reviews
June 21, 2018
Nice service loaner car program and fast service. This loaner car program are very helpful for me I don't have to wait for my vehicle while in shop for brake service, I can utilize this time for some This loaner car program are very helpful for me I don't have to wait for my vehicle while in shop for brake service, I can utilize this time for some thing else, also when time for me pickup my vehicle the service was fast less than 8 min. This was excellent service most of the time from other dealers will take at least 15 min. to 20 min. from my experience. More
by nnguyen
Employees Worked With
Wesley Warmke
June 18, 2018
Oil Change/battery Check The overall experience was good. There were a few gaps in service. When I arrived, I waited for like 10 minutes just to receive a service adviser. A The overall experience was good. There were a few gaps in service. When I arrived, I waited for like 10 minutes just to receive a service adviser. At the end of the service, someone told me to go to the new Service desk that had been relocated from the main floor to the former holding garage that housed new vehicle pickups. When I arrived, no one was there to greet me, and it being in the summer with high heat and humidity, the lack of central a/c made it extremely uncomfortable to wait even a minute. More
by bmbtx1
Employees Worked With
Christopher Sutton
June 18, 2018
excellent service Excellent service at First Texas Honda. I was advised about the time it would take to perform the service and it all went just as I had been told. Excellent service at First Texas Honda. I was advised about the time it would take to perform the service and it all went just as I had been told. The coffee bar was also a nice way to spend the time while waiting. More
by HG
Employees Worked With
AJ Cuevas
June 17, 2018
Working with Jay Jank We take our Civic and Element to First Texas and have worked with Jay for several years. Smart advice. Clear explanations. He takes us through choices We take our Civic and Element to First Texas and have worked with Jay for several years. Smart advice. Clear explanations. He takes us through choices if options exist -- "do this now, save that for later." Oil changes are easy; deciding what to do when a timing belt atomizes inside the engine block -- and organizing help from American Honda? That's why we work with Jay. More
by sleon
Employees Worked With
Jay Jank
June 17, 2018
A1 maintenance- 1st time Having never taken a car to be serviced before, I didn't know the procedure or what to expect. Chris Sutton was so helpful and kindly worked me in eve Having never taken a car to be serviced before, I didn't know the procedure or what to expect. Chris Sutton was so helpful and kindly worked me in even though I didn't have an appointment (I didn't know in advance that I needed one). I really appreciated the convenient and nicely appointed waiting area and how Chris kept me informed every step of the way. More
by Jafro2
Employees Worked With
Matthew Curran, Christopher Sutton
June 16, 2018
Great! Full brakes and turned rotors. Staff was friendly all the way through the supply chain! Courtesy car provided which made it easy for me to do my oth Full brakes and turned rotors. Staff was friendly all the way through the supply chain! Courtesy car provided which made it easy for me to do my other errands. Thanks! More
by hookem1965
Employees Worked With
Jack Wright
June 16, 2018
excellent Everyone was friendly and went the extra mile to make sure questions were answered and my needs were met. The service was fast and met expectations. Everyone was friendly and went the extra mile to make sure questions were answered and my needs were met. The service was fast and met expectations. More
by TeanyTiny
Employees Worked With
Anthony Bain
June 15, 2018
Service Asked about the drive train, they told me it could wait till the next service. Not pushing extra service on me. let me know that the brakes and tires Asked about the drive train, they told me it could wait till the next service. Not pushing extra service on me. let me know that the brakes and tires will need to be addressed in the next year. More
by BefAllison
Employees Worked With
Marty Rex
June 15, 2018
Really helpful - wonderful to work with! I just traded in my car and got into a lease last week. Aaron in the service department was great. He gave me all of the information I needed and allo I just traded in my car and got into a lease last week. Aaron in the service department was great. He gave me all of the information I needed and allowed me the time to make the decisions I had in front of me. I worked with Joseph and Matt in the sales department. Both were wonderful to work with. They were patient and went through the process with me as slowly as I needed. My previous car situation was unfortunate and they worked with me to get into a much better deal. I was glad to be able to stay in the Honda group! More
by ReturnCustomer
Employees Worked With
Matthew Walton, Joseph An, Aaron Yiu
June 15, 2018
Great car buy At closing for 1st Texas,we found a great car that fit n in our price range,my wife n I had not agreed on hardly any car,Karl didn't say,come back tom At closing for 1st Texas,we found a great car that fit n in our price range,my wife n I had not agreed on hardly any car,Karl didn't say,come back tomorrow,it's closing time,but worked past closing to make this our car,we would highly recommend Karl to help you in any way he can before and after the sale,thx Karl,we will come back calling Karl only on our next car,thx again,this used car is great. More
by Joe1543
Employees Worked With
Karl Lewis
