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First Texas Honda

Austin, TX

4.8
2,663 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,663 reviews

July 11, 2018

Addressed all of my concerns, service representative very co Addressed my concerns and also discovered my battery needed replacement. Anthony was very courteous and kept me informed of the progress. He also ass More

by Reardon,j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
July 10, 2018

Prompt , courteous service. Unlike my first visit, this time I was in and out for A1 service in 90 minutes. My service person kept me informed and all went well. More

by chrisby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Olson
July 10, 2018

Kevin was awesome! Great overall experience. Kevin was personable, thorough and helped make the purchase process seamless. I did not feel steered or pressured, and Kevin took the time to figure o More

by Timvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Hiler, Jillian O'Diorne, Kevin Siebert
July 10, 2018

Excellent service department Highly recommend this dealership. Good service. Excellent cafe. Live music on weekends. Open on Sat and Sun, which is a big plus. Excellent play More

by eh8008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera, Jeremy Graves
July 10, 2018

Bad Service There were close 25 sales people sitting in their offices. Finally a girl tried to help me. As we are talking, she stands up and walks away. More

by Bob M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They don't have name tags
Aug 07, 2018 -

First Texas Honda responded

Bob, please know that utilize a rotation system for our sales team so that our customers are not overwhelmed and bombarded by people offering to help. If there was any lack of assistance made available to you, we want to apologize. That is not the impression we ever want to leave with a customer. -The Team at First Texas Honda

July 10, 2018

Service Chris kept me well informed throughout the process. I appreciated his attentive service in taking care of my car's needs. Thank you very much Chris! More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buchanan
July 09, 2018

Just what was required Good service, wait was a little longer than I expected but this was my first visit since you discontinued express service. I didn’t know I needed an More

by N O Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn
July 09, 2018

Holiday Walk-in Walk-in on the 4th of July; the wait was much shorter than I anticipated it would be on a holiday, and the service was great! More

by JoJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Celestino
July 07, 2018

Friendly, great staff n service Friendly staff n great service. Had no choice and had to get synthetic oil n it cost me $20 more. Not too happy about that but I’m ok with it. Chris More

by NadiaAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buchanan
July 05, 2018

Best Helper! Christian was the most helpful, informative and kind representative at the service section. He made sure I knew everything I needed to know about my c More

by bbleo93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Celestino
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