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First Texas Honda

Austin, TX

4.8
2,663 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,663 reviews

July 28, 2018

Car purchase Everyone at Honda is helpful and efficient. We were provided options for our trade and purchase and the staff was able to meet our needs! Beto walked More

by Marcie8atx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beto, Karl Lewis, Alex Herrera
Jul 29, 2018 -

First Texas Honda responded

We’re appreciative of the compliments, Marcie! Thanks for taking a moment to let us know how we did. -The Team at First Texas Honda

July 28, 2018

Great service & loaner car Was so impressed with the free loaner car. Didn’t feel pressure to say yes to “recommended” service. Really liked my service agent, Anthony H. More

by 4kids
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Jul 30, 2018 -

First Texas Honda responded

It's our goal to be seen as a friendly and convenient service center by our customers. Thanks for letting us know how we stacked up! -The Team at First Texas Honda

July 28, 2018

Oil change and AC repair Trevor was excellent, however my CRV shows oil change was not completed, not sure if Technician forgot to reset the oil meter or forgot to change the More

by Mahaveer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevor Self
Aug 07, 2018 -

First Texas Honda responded

My name is Cody, I'm the service manager at First Texas Honda. I'm happy to hear Trevor took great care of you during your visit. You should be able to expect a perfectly returned vehicle after maintenance with all of the t's crossed and the i's dotted, and we sincerely apologize for that the maintenance minder was not reset when you were in last. We hope that your next visit will change your opinion of us, as we are dedicated to delivering excellence. Thank you for the feedback and take care. -The Team at First Texas Honda

July 28, 2018

Problem with panel lights I brought my car in for an oil change and tune up. When I left after the service call several of the panel lights were lit up which had not been lit u More

by laura e.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar, Trevor Self, Ty Winn
Jul 30, 2018 -

First Texas Honda responded

Laura, we are grateful for the review detailing your experience. Just as you witnessed, we're always eager to help. We understand that vehicle repairs and issues can be stressful and do everything we can to make it pain-free. Thanks for visiting us and we'll see you next time. -The Team at First Texas Honda

July 27, 2018

Good Service I’ve been a customer for many years and one relative bought an Accord at FTH. The waiting area is pleasant and the staff friendly and helpful. More

by Falcon Bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buchanan, Jared Robinson
Jul 30, 2018 -

First Texas Honda responded

We appreciate having you as a customer of ours! Thanks for spreading the good word about our team, we're pretty lucky to have such an excellent staff. :) -The Team at First Texas Honda

July 27, 2018

A very enjoyable experience. We met Gregory the fist time I visited FTH and was very impressed with his sincerity and professionalism. Two traits usually not present in car sales More

by Bruce101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis, Gregory Powell
Jul 30, 2018 -

First Texas Honda responded

We want to take a moment to thank you for shopping with us and sharing your experience in a review. It makes us proud to hear that our team hit the mark on making your visit memorable. :) Congratulations on the purchase and take care! -The Team at First Texas Honda

July 26, 2018

Best car buying experience ever! Our sales guy, John Hanson, was absolutely the best! He was super friendly, super informative, very conversational, courteous, not pushy, gave us spac More

by HighlanderMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ladies at the coffee bar were super sweet., Mike Schwartz, John Hanson
Jul 30, 2018 -

First Texas Honda responded

Your praise make us smile! We're thrilled to hear that John made such an excellent impression. Congratulations on the vehicle and take care. -The Team at First Texas Honda

July 26, 2018

Bought 2015 Certified Preowned Honda Accord Excellent service and very helpful. Everything was explained and everyone made sure I was happy with my purchase. The experience made me feel as if More

by Hondaowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Biniak, Daniel Benson, Josh Leatherwood
Jul 30, 2018 -

First Texas Honda responded

This is exactly the kind of impression we hope to leave on every customer! Thank you so much for shopping with us and sharing your experience in a review. -The Team at First Texas Honda

July 26, 2018

They took care of me It was explained to me how long it would take and was given a nice loan vehicle. Got to experience the push button start. Excellent experience. More

by crossover2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bain
Jul 30, 2018 -

First Texas Honda responded

It's our pleasure to have served you! Thank you so much for visiting. -The Team at First Texas Honda

July 26, 2018

Ridgeline Fair and honest. This is our third Honda vehicle purchased at First Texas Honda and we have never been disappointed. It was a pleasure working with Je More

by Ridgeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sims, Renee Velasco
Jul 30, 2018 -

First Texas Honda responded

Wow, that's great to hear! Thank you very much for selecting us time and time again. We're proud knowing that Jesse has made each of your experiences memorable. Congratulations and take care. -The Team at First Texas Honda

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