First Texas Honda

Relatively Painless! Purchased a new vehicle - The process was reasonably quick and easy. Will be purchasing future vehicles through First Texas Honda. The service loung Purchased a new vehicle - The process was reasonably quick and easy. Will be purchasing future vehicles through First Texas Honda. The service lounge is impressive! More

Dead battery This was the second time I had brought our car in for this problem. The car is under warranty and the battery needed to be replaced. AJ understood t This was the second time I had brought our car in for this problem. The car is under warranty and the battery needed to be replaced. AJ understood this and fixed the problem. More

So patient! Karl answered all my questions and patiently waited as I test drove multiple cars to find the right one. He also went over options and trim levels wit Karl answered all my questions and patiently waited as I test drove multiple cars to find the right one. He also went over options and trim levels with me multiple times and was great about not pressuring me into any decisions. Highly recommend! More

First Texas Honda Leads the Pack I have been to all of the local Honda Dealers and First Texas Honda has been the best experience I have had in Buying and maintaining my last 5 Honda I have been to all of the local Honda Dealers and First Texas Honda has been the best experience I have had in Buying and maintaining my last 5 Honda vehicles purchases. Jay and his team have been excellent and make you feel at home during your visits. They explain everything to me and give me the options to accept or not, any diagnosis solution to my vehicle issues. More

Made the Saturday appointment on Friday Great service from Chris who was our service advisor at first Honda in Austin Texas. Facility and waiting was great and the free coffee is great Great service from Chris who was our service advisor at first Honda in Austin Texas. Facility and waiting was great and the free coffee is great More

An outstanding experience where I felt at home I purchased a 2018 Honda Accord LX on Fri, Aug 31, 2018 at First Texas Honda in Austin, Texas and had a great experience. I had purched my last Honda I purchased a 2018 Honda Accord LX on Fri, Aug 31, 2018 at First Texas Honda in Austin, Texas and had a great experience. I had purched my last Honda Accord at the old location of Frist Texas Honda on Koenig Lane in Austin (with Jim Olstead and Lois Jordan). Karl Lewis was such a delight to work with in choosing my vehicle and accompanying me on my test drive. Trudy was so kind and helpful to me in choosing my 'accessories' and Art was so kind and helpful in financing. Beto was so patient with me in explaining all the new features of the 2018 Accord. I couldn't have had a better experience. Thanks so much to everyone at First Texas Honda for taking away the stress of buying a new car. More

Professional and accommodating with no pressure. I began this transaction online while just looking into the possibility of trading in my 2016 Honda Odyssey and upgrading. I just wanted to see what i I began this transaction online while just looking into the possibility of trading in my 2016 Honda Odyssey and upgrading. I just wanted to see what it would look like on paper. I went with First Texas Honda because of a prompt and accommodating (I requested text vs phone calls) response to my internet inquiry by Emily Upton and prompt follow ups to my responses. I went in to discuss and from the get go a felt taken care of and treat as a serious buyer even though I was really indecisive. Alex Herrera was tied up but greeted with me with a smile, explained the situation and got me set up with Aaron Garcia he said he worked with to co-sell. Aaron was very friendly and relaxed and walked me through all my options, and really accommodated my indecisiveness. He happily walked around (on an extremely hot Texas day I might add) showing me multiple colors, and trims of the same 2019 Odyssey just because i wanted to see all my options. Even after we had explored all the options, and test drove the 2019, he showed not even an ounce of frustration at all when I changed my mind at the very last minute and decided to look at a 2018 Elite which I ended up going with in the end. He ran the numbers again and showed me the comparison. At that point I was 100% happy with my decision on the van and we moved forward. I then dealt with Kristen Hiller, who was very personable to work with. She help me navigate through the recommendations for the options and very the reasons for her suggestions. She was both straightforward and willing to explain details to me, with no feeling of being rushed. To sum this up. I was in the dealership a while on a very busy weekend (Labor Day) with a very indecisive disposition, but the team of people I dealt with made me feel like I had all the time I needed to make sure I was absolutely happy with my decision and my investment. I have continued to get great service with prompt email responses to questions after the sale. Over all its been a great experience. The only thing I would have done different is looked at the accessory options earlier in my visit. Perhaps looked at some floor model examples of the accessories. I say this, as after a long sales decision your a little mentally not to mention financially worn out to start thinking of extra bells and whistles. Still their team helped me narrow down what they would recommend and made it work for me. Happy with the deal. More

Great service from Chris S. My Honda odyssey engine light came on, I was able to bring in the van the same day. Chris was so helpful getting me a loaner and making sure I was tak My Honda odyssey engine light came on, I was able to bring in the van the same day. Chris was so helpful getting me a loaner and making sure I was taken care of. Excellent customer service. Will continue to bring my van there for services. More

Anthony Bain was great Excellent customer service. It was my first experience at your dealership with my first Honda in 20 years. Anthony took the time to explain the proces Excellent customer service. It was my first experience at your dealership with my first Honda in 20 years. Anthony took the time to explain the process which I greatly appreciate as a rookie. More