First Texas Honda

oil change The process was done in an efficient manner, I was able to relax in the waiting area with an abundance of snacks from the cafe; at pickup the inspecti The process was done in an efficient manner, I was able to relax in the waiting area with an abundance of snacks from the cafe; at pickup the inspection report was reviewed in detail, and my car was waiting a few steps away freshly washed! Quite a pleasant experience. More

Great buying experience. Carl Lewis made the buying process comfortable and he went out of his way to ensure a quick and smooth process, from the test drive to the paperwork. Carl Lewis made the buying process comfortable and he went out of his way to ensure a quick and smooth process, from the test drive to the paperwork. He was very knowledgeable and a pleasure to work with. More

Best car buying experience Buying a car is a pain in the “you know what,” we were so happy that the stars aligned to put us with Jesse Sims at First Texas Honda. After looking Buying a car is a pain in the “you know what,” we were so happy that the stars aligned to put us with Jesse Sims at First Texas Honda. After looking at a few other models at other dealerships, we stumbled upon a car that fit our requirements at their establishment. After sending in an inquiry that the car was still available, Ana Angel quickly reached out to us to set up a time to take it for a test drive, and to put us in contact with Jesse, who also quickly called out to introduce himself. Bonus points for this dealership not keeping banking hours like so many these days! With our four kids, the thought of fighting the crowds on a weekend at a dealership was giving us panic attacks. First Texas Honda had a kids room, snacks and coffee for guests that certainly helped keep them entertained while we conducted our business with them. From the receptionists to the manager, this dealership really blew our socks off with their service and friendliness. But more on Jesse, he was super professional and transparent, even pointing out a few cosmetic things in the vehicle we may have otherwise not noticed until after making the purchase. Vehicles that accommodate a family of our size are so difficult to find for a decent price, even pre-owned vans and suvs. I appreciate the fact that Jesse has a low pressure approach to selling, and that was a huge factor in our decision to make that purchase. After we decided to get everything in motion, the dealership offered us a financing deal and warranty, which we had already worked out with our Credit Union, but also did not pressure us into taking their deal. I can’t fault them for offering these service add-one to earn themselves more on the sale, but I can certainly praise the fact that they accepted no for an answer. Other dealerships I have dealt with in the past always make that such a hassle! Even after everything was signed and waiting on the bank to send over drafting instructions, Jesse stayed in contact via text and phone to make sure we weren’t waiting around for the next step. I really just can’t say enough nice things about this experience. We will be in the market for another car in a year or so, and I will be reaching out to Jesse and First Texas Honda first when that search begins. If you are looking for a car salesperson that feels like an ally rather than an adversary, this is the place and he is your guy. I couldn’t add barista Kim Dawson to this review below, but she also deserves a shout out for exceptional customer service. More

Pleasant to deal with Helpful, no pressure sales. The negotiation process was one of the easiest I’ve experienced. Check out the smoothie and coffee bar when there!! Will b Helpful, no pressure sales. The negotiation process was one of the easiest I’ve experienced. Check out the smoothie and coffee bar when there!! Will be doing more business with them in the future. More

customer service Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely Customer Service is a very valuable asset. First Texas Honda has that asset. I was in for a routine oil change, the service guy Fred Mathis was timely, and knowledgeable. I watch each customer Fred was working with, his professionalism with each client was excellent. Keep up the good work FTH! More

Great Experience! Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he wa Great purchasing experience ...transparent, efficient, and courteous service. Nik was extremely thorough and even more importantly, patient as he walked me through the car's features. He made what could have been a stressful experience, very pleasant. Charlie Baldwin was also very courteous and helpful as we went through the financial transaction. Overall, I was very pleased with the service I received. More

Error Codes Resolved I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehic I have a Honda Clarity. On Monday evening it began displaying a series of error messages that there were problems with several functions in the vehicle. I was able to get an appointment for the next morning. Since the Clarity is a plug-in hybrid, the technology is new and unique. Consequently, the dealership had the car for all of Tuesday and Wednesday. I picked up the car on Thursday at noon. The solution was a software update at no charge. The courtesy and professionalism of the people at the dealership was excellent. However, I am disappointed that it took two days to implement a software update. I also would have appreciated it if they had charged the battery while they had the vehicle. More

Great experience First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was gre First Texas was great. The whole car buying experience was feast and easy. Ross was great. Everyone at the dealership was helpful. The process was great. More

An exceptional team we thoroughly enjoyed working with. The team (Alex, Ryan, Mike, Bill, Naji, Charlie) at First Texas Honda were friendly, professional. and to the man showed integrity. They are no pres The team (Alex, Ryan, Mike, Bill, Naji, Charlie) at First Texas Honda were friendly, professional. and to the man showed integrity. They are no pressure and just very helpful. Ryan made a great first impression and took us on our test drive. My car is a Volt, so I am somewhat familiar with the power train/architecture, and was quite impressed with Ryan's training and knowledge of the Clarity Hybrid Plug-in. He knew this car and its advantages over the Volt. My wife really liked him because he was sharp, low key, from a small town, and just a likeable guy. Alex was the main point man who coordinated everything and was totally squared away. When he gave us a very fair trade-in appraisal on our old Honda, with no low balling, I was pretty sure that this was my guy. Another sharp, knowledgeable likable guy. We see a pattern forming. This was a team that my wife and I really wanted to work with, but regrettably didn't have our color in stock. So we looked at other Honda places, but kept Alex and Ryan at First Texas updated on our progress through email, telling them that we hoped that a way would appear for us to partner with them. Mike, their manager, would even send an occasional short email just to make sure we were ok and being taken care of. No pressure, just good follow up. Well, Alex, who kept trying to help us, went out and eventually found the right car at another dealer <100mi away and had it transported to Austin, and Bill even turned down my offer to pay them for the transport charges while giving me an opening offer below MSRP. That was a gesture that I really appreciated. Naji, the General Sales Manager, would stick his head in a couple of times during the process and say hi. He knew he had a good team and let them do their jobs, but just wanted to say hi. I liked his style. Charlie worked the numbers during the finance stage and educated me on the extended warranty and maintenance packages. I had already done some research ahead of time and was very pleased with his knowledge and his numbers. Without my even asking, Charlie gave me a couple of nice breaks on the tinting and maintenance. Charlie had a lot of experience in the industry (>15yrs), was very personable, and clearly was happy to be at First Texas Honda. Alex then took me out to my wife's new car, showed me some of the regenerative braking features in the parking lot, and helped get the iphone and all the settings configured. This effort was greatly appreciated and just another nice touch. We're very happy with the Clarity and First Texas Honda. I know they will take care of my family in the years to come. I highly recommend this team and thoroughly enjoyed working with each of them. More

Service visit Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very Marty Rex was fantastic - he came and found me twice in the coffee bar area to keep me posted on the status of the work and explained everything very well. He gets five stars. In a side note, one area where i was a little disappointed was the service provided by Jalisa at the coffee bar. She wasn’t rude per se, but it was abundantly clear she was either having a bad day or didn’t like her job. More