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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,663 reviews
October 12, 2018
Great service and follow up as always! I've been taking my 3 Hondas here in the past 5 years. Service quality is better every time. LOVE the Café and rental car option. I've been taking my 3 Hondas here in the past 5 years. Service quality is better every time. LOVE the Café and rental car option. More
by hasterdo
Employees Worked With
Christopher Sutton
October 12, 2018
Great Service – Christopher Sutton, provided outstanding and excellent customer service in all respects. All positive, all good. Went out of his way, navigating wit – Christopher Sutton, provided outstanding and excellent customer service in all respects. All positive, all good. Went out of his way, navigating with insurance and warranty issues. More
by Kevin
Employees Worked With
Christopher Sutton
October 12, 2018
Performed repairs as expected Was pleased with all the service reps I dealt with and being able to use a loaner car makes things very easy. I enjoy working with Jay Janks. Was pleased with all the service reps I dealt with and being able to use a loaner car makes things very easy. I enjoy working with Jay Janks. More
by Paulkunst93
Employees Worked With
Jay Jank
October 12, 2018
Great service AJ Cuevas provided us with great customer service, he was kind and knowledgeable about the service they were doing on the car. Every time we go get th AJ Cuevas provided us with great customer service, he was kind and knowledgeable about the service they were doing on the car. Every time we go get the car serviced we ask for AJ Cuevas. More
by Johnny Coronado
Employees Worked With
AJ Cuevas
October 12, 2018
Replacing dead battery Marty got me in a loaner quickly so I could get back to work. Let me know they would test battery. Kept me updated on progress and replaced faulty bat Marty got me in a loaner quickly so I could get back to work. Let me know they would test battery. Kept me updated on progress and replaced faulty battery. More
by Suellen
Employees Worked With
Marty Rex
October 08, 2018
Exceptional Service From Karl Lewis Karl Lewis gave me exceptional service with the purchase of my new car. He was very dedicated and supportive and I appreciate all the service he gave Karl Lewis gave me exceptional service with the purchase of my new car. He was very dedicated and supportive and I appreciate all the service he gave to me during this process. More
by Great Service
Employees Worked With
Karl Lewis
October 05, 2018
Too many request for after service surveys and feedback. The service was exemplary. The service advisor (Cristian) was smart, attentive, helped explain everything and guided me through the process well. The The service was exemplary. The service advisor (Cristian) was smart, attentive, helped explain everything and guided me through the process well. The availability of a good, Honda loaner was a nice feature of their service. The work was done quickly and at a reasonable cost. I needed new front brake pads and some other minor work and it was done efficiently. The dealership was cognizant about the value of my time. My only irritation come after the service is done and I've driven away. It's the dealership's need to reach out multiple times to confirm my satisfaction and then to ask me for ratings, reviews and feedback. The feedback mechanism they should be paying attention to is whether you are a repeat customer. If you've returned for service multiple times I'm pretty sure you were satisfied. I don't need to spend my days filling out surveys. More
by hondaowner
Employees Worked With
Cristian Segura
October 03, 2018
Wonderful experience Anthony was wonderful. Polite, courteous, kept in constant touch with me, loaner car was an easy process. My car was "fixed" with no hastle. Thank you Anthony was wonderful. Polite, courteous, kept in constant touch with me, loaner car was an easy process. My car was "fixed" with no hastle. Thank you Anthony and First Texas Honda. More
by Alex
Employees Worked With
Anthony Herrera
October 03, 2018
Smooth purchase My experience was very nice. Good, friendly people that knew what they were doing. They all made me feel comfortable. Clean and accommodating dealersh My experience was very nice. Good, friendly people that knew what they were doing. They all made me feel comfortable. Clean and accommodating dealership. I recommend this business! More
by Lakeman
Employees Worked With
Vince Lilly
October 02, 2018
even on a bad day I arrived to find that the employee that takes care of the loaner cars had called in sick, and that the second employee who handles loaners would not I arrived to find that the employee that takes care of the loaner cars had called in sick, and that the second employee who handles loaners would not arrive for another thirty minutes. Anthony went ahead and took care of the required paperwork and basically had us ready to go when the second employee arrived. All that needed to be done was get a key and go. Extra effort on his part made my day. More
by Norm
Employees Worked With
Anthony Bain
