Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,663 reviews
October 24, 2018
Everyone was friendly and helpful The staff and my rep were all very pleasant and helpful and helped me in a timely manner. I would recommend this dearlership to people who are looking The staff and my rep were all very pleasant and helpful and helped me in a timely manner. I would recommend this dearlership to people who are looking a good experience when needing help with their cars. More
by 01jered01
Employees Worked With
Jay Jank
October 24, 2018
Vehicle service visit Purchased the car new from FTH in 2010 and have been bringing it back for service ever since. Mr. Winn is cordial and knowledgable, what more can yo Purchased the car new from FTH in 2010 and have been bringing it back for service ever since. Mr. Winn is cordial and knowledgable, what more can you ask of a company representative. Positive (again) service experience. More
by Yahoo
Employees Worked With
Ty Winn, Erin Trainor
October 24, 2018
Great customer service/great repair service! Very satisfied impressed with the high level of customer service and repair services from First Texas Honda. Have bought and serviced two Hondas with Very satisfied impressed with the high level of customer service and repair services from First Texas Honda. Have bought and serviced two Hondas with FTH and am a long time happy customer!! More
by poverbaugh
Employees Worked With
Marty Rex
October 24, 2018
Maintenance I was well pleased with the service provided at First Texas Honda and the friendly staff. Also I appreciated being updated regarding a recall on my va I was well pleased with the service provided at First Texas Honda and the friendly staff. Also I appreciated being updated regarding a recall on my van. More
by Dmorales
Employees Worked With
Jack Wright
October 23, 2018
Oil Change Service was completed in a timely manner. Fred Mathis provide excellent service; his professionalism and customer service was very much appreciated; h Service was completed in a timely manner. Fred Mathis provide excellent service; his professionalism and customer service was very much appreciated; he made this trip a please experience. More
by Happyw/Honda
Employees Worked With
Lady at the cafe station provided friendly service!, Fred Mathis
October 23, 2018
Jay Jenks is awesome, First Texas Honda is NOT! Jay Jenks and Aaron Yiu personally examined my car just two weeks after I bought it when I was having problems with the defroster and lots of squeakin Jay Jenks and Aaron Yiu personally examined my car just two weeks after I bought it when I was having problems with the defroster and lots of squeaking with my brakes and tires. The handle of the car wasn’t great- it’s a 2013 Toyota Camry with only 44K miles on it, but I wasn’t sure about the tires. They seemed worn and were making a lot of noise and would skid in wet weather. Jay fully inspected my car and admitted to me afterwards that the tires should have been replaced prior to me having been sold the car- I really appreciated his transparency and honesty. I could tell he was saying what he believed. Same with Aaron- both standup guys who are clearly in the business of customer service. Unfortunately, his bosses in First Texas Honda’s service department saw it differently, even tho they didn’t examine the car. They looked at the service report, decided that the measurements were within Texas’ “minimal acceptable guidelines” markers (exact verbiage from Cody Penna- the service manager in an email to me), and told me flat out that they would not replace my tires and patronizingly told me that I could purchase new tires from them and that they’d be “happy to help.” What a joke- this place claims to be “where we put you first” but once you buy a car from them, forget about that. Extremely disappointed with my experience here, and I will never again take my car in for service here or buy or recommend that anyone else buys a car here. Too big to care. Unfortunate because I really do believe that Jay Jenks is a standup guy who did the right thing- shame the ppl he works with are penny wise and pound foolish and care about technicalities and minimal standards over service! Appreciate you, Jay and Aaron! I respect Cody as a person and am sure he’s a nice guy (I’ve never actually met him or worked with him, he just made all the decisions from a sheet of paper), but his customer service abilities leave much to be desired. He didn’t even examine my car yet because he’s the service manager, decides that what I was told was “misinformation” and that it needed to be “clarified” when I know what I was told by the ppl who actually inspected the car. Using language like “minimal guidelines” and other technical terms to get you off the hook is not something customers are interested in hearing about- like I said, penny wise and pound foolish because you lost a customer and I sincerely suggest that ppl shop for their cars elsewhere if they want decent service post purchase. More
by Chrisdohertyfit
Employees Worked With
Jay Jank, Cody Penna, Aaron Yiu
October 22, 2018
Excellent Service Julian Rodriguez provided great service from the moment I walked into First Texas Honda until I drove away from the dealership with my new car. It wa Julian Rodriguez provided great service from the moment I walked into First Texas Honda until I drove away from the dealership with my new car. It was a pleasure doing business with him. My overall experience was excellent. Thank You First Texas Honda! More
by AndreDouglas
Employees Worked With
Mike Broderick, Jason Biniak, Julian Rodriguez, John Yoon
October 22, 2018
Extensive work covered by warranty. Couldn’t have been bette r! My tech, Jay, stuck with the process and made it all come out right. He is definitely my hero! r! My tech, Jay, stuck with the process and made it all come out right. He is definitely my hero! More
by Djam
Employees Worked With
Jay Jank
October 21, 2018
Wonderful Completely satisfied with their service for the past 3 years. Very nice beverages served to their customers while waiting. Overall it’s very very nice Completely satisfied with their service for the past 3 years. Very nice beverages served to their customers while waiting. Overall it’s very very nice. More
by Myhonda123
Employees Worked With
AJ Cuevas
October 20, 2018
Always a great experience at First Texas Honda I always use First Texas Honda for any maintenance service or repair. Great customer service and quality of work. If you want to wait they have a very I always use First Texas Honda for any maintenance service or repair. Great customer service and quality of work. If you want to wait they have a very comfortable and spacious waiting area with free coffee and snacks. They even have a nice kids play room which is convenient for me. Best of all, if you can't wait they will provide a rental car free of charge! I wouldn't go anywhere else. More
by StuartL
Employees Worked With
AJ Cuevas
