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First Texas Honda

Austin, TX

4.8
2,663 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,663 reviews

October 30, 2018

Efficient & great Great service, friendly representative Fred was great at communicating all the details of my oil change and the inspection - would recommend this deal More

by CivicDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Nov 02, 2018 -

First Texas Honda responded

We're so happy to know that your visit was 5 star worthy. We appreciate the feedback and wish you all the best. -The Team at First Texas Honda

October 30, 2018

Super courteous and efficient service staff. Can't say enough good things about this dealership and their service. The place to go to buy a car and for service after purchasing. Hats of to all t More

by Mark123
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Nov 02, 2018 -

First Texas Honda responded

Thanks for taking a moment to leave this, Mark! It's awesome you really enjoyed your visit. We promise to continue to work hard to earn your endorsement. -The Team at First Texas Honda

October 30, 2018

Loved it! Trevor was quick, helpful and knowledgeable. He helped me understand in lay terms everything that my car needed done. He had me in a loaner car, too! More

by HSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
Nov 02, 2018 -

First Texas Honda responded

We work hard to deliver the best possible experiences. Thanks so much for choosing us and letting us know how we did! -The Team at First Texas Honda

October 30, 2018

Excellent Service Trevor went above and beyond. Our van had an engine problem and was about 100 miles over the warranty. Trevor was able to get 90% of the service cost More

by Mirband84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Self
Nov 02, 2018 -

First Texas Honda responded

That's so sweet of you to say and we'll be sure to pass your comments along to Trevor. :) Thank you for choosing us and don't hesitate to let us know if we can assist at all down the road. -The Team at First Texas Honda

October 28, 2018

Oil/Filter change I called the day before to make an appointment to get my oil and filter changed in my 2015 Honda Accord, the person I spoke with was nice but informed More

by Bethmckray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Henville
Oct 29, 2018 -

First Texas Honda responded

Beth, we sincerely appreciate the feedback and we're very apologetic that your wait was longer than expected. This is certainly out of the norm for us due to our shortage of staff on that day. Nevertheless, as you mentioned, it sounds like we could have done a better job communication from the getgo and we'll be speaking with the staff directly. Thank you so much for your patience and for being a customer of ours. We are confident that your next visit will be much more reflective of the stellar reputation we're known for. :)

October 28, 2018

Chris Buchanan did well Chris Buchanan, my service advisor, was right on time for my appointment, got me set up in the lounge, told me (accurately) how long it would take, More

by Dhdonald51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buchanan
October 27, 2018

Purchased 2018 Civic It was a great purchasing experience. The friendly sales staff did a very good job expediting the sales process. And there were free chicken nuggets More

by SaintNeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Deneergaard, Charlie Baldwin
Oct 27, 2018 -

First Texas Honda responded

Congratulations on the vehicle and thank you so much for shopping with us! -The Team at First Texas Honda

October 27, 2018

Good service by Andre Kamoule servuce given by by Andre Kamoule was excellent and given in time and price also reasonable i would like to go for service again with out hesitati More

by dharann123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Oct 27, 2018 -

First Texas Honda responded

Thank you for giving us such high marks! We are constantly hard at work to deliver the best possible experiences and it sounds like Andre did not disappoint. :) Let us know the next time we can assist. -The Team at First Texas Honda

October 27, 2018

Excellent service I received a maintenance code on my dash and took my vehicle to First Honda for service on a Sunday! I was made to feel comfortable in the waiting are More

by RockyMtnBri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Oct 27, 2018 -

First Texas Honda responded

We recognize that vehicle troubles can happen any day of the week, which is exactly why we decided to open our Service doors on Sunday, too! Thank you so much for choosing us. We appreciate you taking the time to write a review. :) -The Team at First Texas Honda

October 26, 2018

Service Fast, efficient customer service, distinctly told me what was wrong, the importance, how long it would take to fix and the cost. It was smooth and ea More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Oct 27, 2018 -

First Texas Honda responded

Thanks for choosing us, Doug! We're always here to help and proud to know that we did a great job. -The Team at First Texas Honda

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