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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 13, 2018
Always a great experience I always have complete confidence when I send my car in for service at First Texas Honda. Jack Wright my service manager is very communicative and hel I always have complete confidence when I send my car in for service at First Texas Honda. Jack Wright my service manager is very communicative and helps me prioritize the work that needs to be done on my vehicle. Always a returning customer! More
by jb
Employees Worked With
Jack Wright
November 12, 2018
Civic Maintenance Good. Ty's correspondence and the service crew took care of the B12 items and ID the battery needing replacement which I did myself. Ty did his job w Good. Ty's correspondence and the service crew took care of the B12 items and ID the battery needing replacement which I did myself. Ty did his job well. Improvements: Service info on the website and phone messages states one needs to made an appointment. Doing so my phone is cumbersome it not poor. First call I was on hold for 2 minutes (I counted) then was disconnected. Second call I was on hold for 1 minute and 20 seconds. Josh answered set up an appointment for the next morning then called me back to say his computer was not working and that I should come in as a walk-in. Walk-in? I thought I had to make an appointment. A follow-up call with where I waited another 90 seconds I finally got the appointment scheduled for 1315 on the same day as before. I recommend you set up a better rotation for answering the service phone and setting up these appointments. I like to make appointments by phone instead of the website so I get a better feel for the work flow and time at the shop. More
by HBC
Employees Worked With
Ty Winn
November 12, 2018
Best Car Buying Experience This was the best car buying experience from start to finish! I negotiated my car online. I showed up at the dealership and everything was exactly wha This was the best car buying experience from start to finish! I negotiated my car online. I showed up at the dealership and everything was exactly what Nik and I discussed. He is truly a professional and honest. I will definitely purchase from him again. First Texas Honda provided superior service! Go ask for Nik (sales) and John in finance is pretty awesome as well. More
by KWIGGS
Employees Worked With
Nik Barrows, John Yoon
November 08, 2018
Regular maintenance Treated by a knowledgeable, courteous professional. I had made an appointment and Andre was there and helped me immediately. While I think a 2-hour Treated by a knowledgeable, courteous professional. I had made an appointment and Andre was there and helped me immediately. While I think a 2-hour wait is too long, it is not a criticism of any one person, just the system. More
by Audie
Employees Worked With
Andre Kamouie
November 08, 2018
No complaints. Everyone was kind, professional, and thorough. I'd also like to add the technician to the list. Thank you and will be coming back for future oil chang Everyone was kind, professional, and thorough. I'd also like to add the technician to the list. Thank you and will be coming back for future oil changes and etc. More
by Sedakarin
Employees Worked With
AJ Cuevas, Ivan Heredia
November 07, 2018
First class service John was terrific! He knew the product he was selling and made the transaction frictionless. This is car #5 from FIrst Texas Honda for a reason. John was terrific! He knew the product he was selling and made the transaction frictionless. This is car #5 from FIrst Texas Honda for a reason. More
by Joe0415
Employees Worked With
Mike Schwartz, John Hanson
November 07, 2018
Trevor to the Rescue! Superior service along with the convenience of the loaner vehicle! Thank you again, Trevor, Cody and Ty!!! Great install of fog light too!!! Thank yo Superior service along with the convenience of the loaner vehicle! Thank you again, Trevor, Cody and Ty!!! Great install of fog light too!!! Thank you More
by Mary2017
Employees Worked With
Cody Penna, Trevor Self, Ty Winn
November 07, 2018
Accommodating and Courteous Service department was friendly and answered all my questions. Chris Sutton stayed late to make sure all my concerns were handled. Angelica was friend Service department was friendly and answered all my questions. Chris Sutton stayed late to make sure all my concerns were handled. Angelica was friendly on the phone. AJ worked hard to make sure everything got done as quickly as possible. Thanks everybody! More
by tonifit
Employees Worked With
AJ Cuevas, Angelica Gomez, Christopher Sutton
November 07, 2018
Kevin Siebert is the best!! I worked with Kevin from First TX Honda when I started inquiring about a specific car in Aug 2018. Two other area dealerships contacted me as well bu I worked with Kevin from First TX Honda when I started inquiring about a specific car in Aug 2018. Two other area dealerships contacted me as well but stopped. Kevin was following up with calls and emails monthly letting me know their deals which caught my eye. He did not get to the point of annoying. Very responsive and gave me answers right away on what I was going to pay for my car plus TTL. With that info against other dealerships, I could negotiate until my husband and I were ready to buy a car this month (Nov). Kevin wasn’t too pushy, very friendly & professional and was definitely patient with us. He didn’t give up on us at all. We are very happy with our purchase of a 2018 Honda Accord Sport 2.0T. I was closely working with another dealership during the time of negotiation going back & forth and almost left where we previously bought our older car but First TX won out. They gave us exactly what we wanted and literally came down to color & mileage. Mike Broderick, the Team Lead, was great too and definitely gives great sales pitches!! Charlie Baldwin has a great, positive attitude and glad we ended the night there at Finance. Laid back and relates to people. We appreciate you First TX for staying late & having great attitudes all around. Customer service is top-notch!! More
by happycust18
Employees Worked With
Mike Broderick, Kevin Siebert, Charlie Baldwin
November 06, 2018
Andre & the 1st Texas Honda Service department are great I had a perfect experience getting my new Civic services with the help of Andre Kamouie and the whole 1st Texas Honda Service Department. Thanks to I had a perfect experience getting my new Civic services with the help of Andre Kamouie and the whole 1st Texas Honda Service Department. Thanks to all involved. More
by Ted Siff
Employees Worked With
Andre Kamouie
