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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,663 reviews
December 02, 2018
good service! My car has a recall, itissoftwareupdate, Iwan came to me quickly, tells me the details including schedule, after the job done, the car get cleaned up, My car has a recall, itissoftwareupdate, Iwan came to me quickly, tells me the details including schedule, after the job done, the car get cleaned up, he also follow up and see if anything wrong, good job! More
by Honda123
Employees Worked With
Ivan Heredia
December 01, 2018
Good service! Service was fast and efficient. Issues were resolved without a problem. We especially appreciated the use of the loaner car (a brand new Honda Pilot Service was fast and efficient. Issues were resolved without a problem. We especially appreciated the use of the loaner car (a brand new Honda Pilot!) More
by potter50
Employees Worked With
Anthony Bain
December 01, 2018
Seek a second opinion when dealing with First Texas Honda Like a lot of people here, I don’t write review, but I had to write one after my second experience at this place. Took my car at this place after a r Like a lot of people here, I don’t write review, but I had to write one after my second experience at this place. Took my car at this place after a recommendation from of tiles rotation from my local Honda dealer in Frisco, TX that was going to cost me $19 to do. I purchased tires at this place last year and though I could get them do the tile rotation when I returned to Austin. Dropped the car in and got a call back from the service that I need a wheel alignment, new brake and new brake fluid that was going to cost me $600. I decided not to proceed with the work and wanted to seek an advice from my local Honda Dealer in Frisco. I took my car and drove it back in worse condition that it was when I brought it in. Somehow now I needed a wheel alignment that I did not need when I brought the car in. Took the car back to my local dealer for a full tires and break checkup. I was told none of the recommendation from First Texas Honda was due at this time because everything was working fine as per they previous diagnostics only this time (somehow) I now need the wheel alignment. Ended up paying $57 for the wheel alignment instead of $130 that First Texas Honda wanted to charge me. This place seems to recommending replacement of parts and services that still fully working and If you turned then down when they have your car.. you may not know what will happened to your car. I will never take my car at this place again and if you are planning to take your car here always seek a second opinion when dealing with this place. Very disappointed!!! More
by KFM
Employees Worked With
Ty Hammonds
November 30, 2018
Great Customer Service My appointment in the Service Department was a pleasant experience. My vehicle was taken in promptly and the employees were helpful and professional. My appointment in the Service Department was a pleasant experience. My vehicle was taken in promptly and the employees were helpful and professional. My car was completed before the estimated time. More
by Artley
Employees Worked With
Karl Lewis, AJ Cuevas
November 29, 2018
Best Experience Ever My entire experience with First Texas Honda was over-the-top good! From my first telephone conversation with John Hanson to the closing of the deal, e My entire experience with First Texas Honda was over-the-top good! From my first telephone conversation with John Hanson to the closing of the deal, everyone was both personable and professional. Throughout our negotiation I was treated with courtesy and respect. The 2018 CR-V I was interested in was priced fairly and I was given near top dollar for my trade-ins. We couldn’t be happier with our purchase and are pleased to recommend John Hanson and First Texas Honda to anyone the market for a new vehicle. Joe Dan Fowler Temple TX More
by Joe F.
Employees Worked With
Mike Schwartz, John Hanson, Mike Purisima
November 29, 2018
Extremely Satisfied With my Experience It took very little time for me to realize that this was the best Honda Dealership in the area. I was being pursued by all three in the area in regard It took very little time for me to realize that this was the best Honda Dealership in the area. I was being pursued by all three in the area in regards to my interest in a.new car. The others who tried to solicit their services (competing dealerships) paled in comparison and even used sub par tactics that only confirmed more that I had come to the right place. Nik was knowledgable and friendly and I really sensed was just interested in helping me get exactly what I wanted and a plan that fit my needs. He and Holden both excelled at customer service, timely updates and thorough search for a car that was perfect for me. I am both pleased and impressed by the staff at First Texas Honda. Made me want to work there! More
by DamonP
Employees Worked With
Holden, Nik Barrows
November 29, 2018
The Service Department is why I buy from First Texas Ivan was excellent, understanding, and listened to all of my concerns. He helped me prioritize the maintenance because I could not afford all recomme Ivan was excellent, understanding, and listened to all of my concerns. He helped me prioritize the maintenance because I could not afford all recommended maintenance and we developed a plan to tackle remaining maintenance at the next visit. He even showed me how to change my own air filter to save a few bucks on labor. That type of customer care and the excellent customer lounge is why I drive across town to get my oil changed. More
by kcruiser
Employees Worked With
Ivan Heredia
November 29, 2018
Good service Texas Honda gives good service and prices are usually competitive - anyway they were on the 4 tires I bought there. Love their little cafe that has f Texas Honda gives good service and prices are usually competitive - anyway they were on the 4 tires I bought there. Love their little cafe that has free drinks and snacks and a very friendly staff. More
by Happy Customer
Employees Worked With
Ty Winn
November 28, 2018
Great service and free loaner Satisfied with thier process, service and realtime updates. i am also glad that I got free loaner while my car is being serviced. Thier pricing is lit Satisfied with thier process, service and realtime updates. i am also glad that I got free loaner while my car is being serviced. Thier pricing is little higher. More
by drPlaza604*
Employees Worked With
Christopher Sutton
November 28, 2018
Changing the battery 10/10 would recommend coming back. Even though I just bought my car from them my battery had died a couple days later and they gave me a new one no ch 10/10 would recommend coming back. Even though I just bought my car from them my battery had died a couple days later and they gave me a new one no charge even though it was covered in the warranty:) bless them More
by crualxndrr
Employees Worked With
John Hanson
