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First Texas Honda

Austin, TX

4.8
2,663 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,663 reviews

March 15, 2019

Oil change and inspection I was able to drop by and wait there while I had the oil change and inspection, plus the overall check. Ty Hammond predicted the time frame right on t More

by jujam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Hammonds
March 15, 2019

Great, Fast Service My tech took great care of me from beginning to end. Very welcoming. Kept me posted with every step of my service. To top things off, the entire trip More

by michael.mahoney@utexas.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
March 15, 2019

5/5 Stars! Karl Lewis was by far the best salesman I’ve ever come into contact with! I never once felt pressured to buy a car and he was an honest, kind man who More

by AllieMarieEliza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis, Cres Celestino
March 15, 2019

To long I had a 12:45 appointment for an oil change and didn't leave till 2:30. That was to long. Needed some fluids changed but i didn't wait any longer. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Mar 19, 2019 -

First Texas Honda responded

Susan, we want to thank you for being our guest and providing us with your feedback! We sincerely apologize for not meeting the expectations that you had for us during this visit. To allow an appropriate amount of time for our complete service process, our minimum turnaround time for any service including oil change is 90-120 minutes. Even during a simple service, we perform the following in addition to: -VIN cross-check through Honda's database to verify any open recalls/product updates -Perform a thorough Multi-Point Inspection to provide you with a comprehensive health report of your vehicle -A complimentary reverse-osmosis spot-free car wash We may not be the fastest, but we are definitely the most thorough, and the best for your Honda. If you're looking for the highest level of training and certification for service, we are for you. If there is anything else we can do to help, please do not hesitate to contact me directly. We hope to see you again in the future! Cody Penna, Service Manager

March 13, 2019

Great Very accomadating to schedule an appt due to problems with towing company even though i made an appt at 8am, they told me to just notify them when the More

by Mxobot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
March 12, 2019

Service great, process ok! Been coming here for some 33 years now and love First Texas. While I appreciate the new appointment scheduling, I long for the more relaxed atmospher More

by diversehc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kresky
Mar 15, 2019 -

First Texas Honda responded

Good afternoon! As we mentioned in our private message, we sincerely appreciate your feedback and would welcome the opportunity to hear more from you. Unfortunately, DearerRater does not provide us with your name. I hope that you will reply here or reach out to me directly at Cody.Penna@FirstTexasHonda.com so that we can chat more with you! Our customers are our top priority and we're always on the lookout for ways that we can improve a guest's experience. Thanks again and I hope to hear from you soon. -Cody Penna, Service Manager

March 08, 2019

Knowledgeable, organized, personable, great sense of humor I was informed and kept up to date on my service request. I had questions and all were answered so that I could understand them and feel confident abo More

by KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
March 08, 2019

Wait in comfort knowing the work will be done right. Luxury is not usually what I associate with waiting rooms, but there is no other way to describe First Texas Honda’s place for customers waiting on se More

by JosephBerk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cannon
March 07, 2019

attentive This was my first time to First Texas Honda for service. I made my appointment, was greeted by an attendant, and the car was promptly serviced. The at More

by closerlookbooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry I do not remember the name of the man who attended to our service needs.
March 07, 2019

Greeted upon arrival. Efficient check-in process. Waited in their great customer lounge where I sipped a cup of coffee while getting work done on my laptop via the dealership's free Internet WiFi conn More

by bsan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
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