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First Texas Honda
Austin, TX
2,688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,688 reviews
May 21, 2019
Easy annual maintenance I don't put a lot of mileage on my car, so I usually show up just once a year. Jay responds quickly to my maintenance/inspection requests and has fle I don't put a lot of mileage on my car, so I usually show up just once a year. Jay responds quickly to my maintenance/inspection requests and has flexibility for scheduling. The lounge is a nice area to get work done and enjoy fancy coffee while my car gets inspected for any issues. Jay always checks in before any work is done to make sure I can make a well informed decision. I appreciate the way he communicates to me considering that I don't have a lot of mechanical savvy. If he ever left, I would be distraught. Thanks for making car maintenance less intimidating! More
by constantinova
Employees Worked With
Jay Jank
May 18, 2019
Great Service Andre was there waiting for my drop off, even though I was 10 minutes early. Had the check-in all wrapped up in short order and set up a ride to work Andre was there waiting for my drop off, even though I was 10 minutes early. Had the check-in all wrapped up in short order and set up a ride to work; the ride was already there before I could even get a free coffee. He kept in touch on the status and had it ready for me when I wanted to pick it up. Excellent. More
by cpriest
Employees Worked With
Andre Kamouie
May 16, 2019
Expectations set and met Yet again, the service department was transparent, explained the work bring done, set an estimated cost, landed on that cost and hit the anticipated t Yet again, the service department was transparent, explained the work bring done, set an estimated cost, landed on that cost and hit the anticipated timeline. More
by photobriangray
Employees Worked With
Fred Mathis
May 16, 2019
Car inspection Even though I had not made an appt, they got me out in an extremely reasonable period of time! I will definitely be back to this dealership! Even though I had not made an appt, they got me out in an extremely reasonable period of time! I will definitely be back to this dealership! More
by Kathy2013
Employees Worked With
AJ Cuevas
May 14, 2019
Unrivaled experience Nik provided superior customer service, and his superior knowledge is matched only by his cordial personality. Nik made what could have been a complic Nik provided superior customer service, and his superior knowledge is matched only by his cordial personality. Nik made what could have been a complicated experience quite simple. In desperate need of a new car, I was lucky enough to have Nik help me throughout the process. I arrived at First Texas Honda hoping to acquire a new Civic Si; however, the car was nowhere to be found. It appeared as if it had vanished--for lack of a better word. Nevertheless, Nik was relentless, and he found the car I was looking for before it ever made it to the lot! Only minutes passed until I was test-driving exactly what I was looking for, and it felt like only minutes later that I was driving my new car home. In reality, I arrived later in the afternoon, yet Nik stayed after the dealership had closed to make sure everything was perfect. His good-humored attitude and enthusiasm for what he does made my experience truly enjoyable. If you want sophisticated expertise with a measure of joviality, go see Nik! More
by zs1023
Employees Worked With
Nik Barrows
May 13, 2019
Great experience at First Texas Honda All the employees have been wonderful but I really enjoyed working with Fred Mathis. Fred was super helpful and a great communicator. I will be aski All the employees have been wonderful but I really enjoyed working with Fred Mathis. Fred was super helpful and a great communicator. I will be asking for his help anytime I need to go into First Texas Honda. More
by HBall
Employees Worked With
Fred Mathis
May 13, 2019
Great! Ty Hammonds was amazing at handling my service request. He’s a first rate individual and worker there at the dealership and if I have any issues I’ll Ty Hammonds was amazing at handling my service request. He’s a first rate individual and worker there at the dealership and if I have any issues I’ll know exactly who to call! More
by Sposter69
Employees Worked With
Ty Hammonds
May 12, 2019
The day we bought 2 cars It was a long process but with Sean Shields help we were able to get my daughter her Civic Hatchback and my wife a CR-V. Thank You Sean for going over It was a long process but with Sean Shields help we were able to get my daughter her Civic Hatchback and my wife a CR-V. Thank You Sean for going over and above to get the deal done. More
by bgray273
Employees Worked With
Chris Buchanan, Sean Shields, Manny Jalandoni
May 11, 2019
Excellent Follow Thru I have used First Texas for my last three CR-Vs because the service has been exceedingly consistent. The follow thru by my service advisor make the p I have used First Texas for my last three CR-Vs because the service has been exceedingly consistent. The follow thru by my service advisor make the process much easier. The quality of work is unsurpassed and the follow up is perfect. I always know what his being done to my cane and when it is due to be ready. In this case ahead of schedule. Thanks to Chris Sutton and Aaron Yiu. I appreciate your level of service. More
by Carl
Employees Worked With
Christopher Sutton, Aaron Yiu
May 10, 2019
Fasy & Friendly I came in for routine maintenance. I was approached promptly at my appointment time and enjoyed free coffee & WiFi in the comfortable lounge. My car I came in for routine maintenance. I was approached promptly at my appointment time and enjoyed free coffee & WiFi in the comfortable lounge. My car was ready in less than 2 hours, which included a free car wash. More
by Royboy
Employees Worked With
Fred Mathis
