First Texas Honda

My 2021 Honda Pilot EXL is having electrical issues. First Texas has been so understanding about providing multiple different loaner cars. It now looks like the needed replacement part will not be avail First Texas has been so understanding about providing multiple different loaner cars. It now looks like the needed replacement part will not be available until June, so I'll be keeping the loaner for much longer than I'm sure they anticipated. More

Luis made certain that all service work I requested was completed to my satisfaction. Having a service advisor devoted to the highest level of customer service is the main reason I chose First Texas Honda completed to my satisfaction. Having a service advisor devoted to the highest level of customer service is the main reason I chose First Texas Honda for all service work on my Hondas. More

I’ve owned two Hondas, both of which I’ve had exclusively serviced at First Texas Honda. It’s a no-frills, no fuss dealership, which I appreciate. After today I have to admit that I have a new favorite assoc serviced at First Texas Honda. It’s a no-frills, no fuss dealership, which I appreciate. After today I have to admit that I have a new favorite associate…special thanks to Luis who got me in and out within a few hours! He was knowledgeable, honest, and attentive. It’s the great employees like him that keep me coming back…and even considering upgrading my vehicle :) More

I always have a great experience at this dealership. Ivan Heredia has been my advisor every time my car need maintenance. He is been professional, honest, polite and attentive as always. I really trust Ivan Heredia has been my advisor every time my car need maintenance. He is been professional, honest, polite and attentive as always. I really trust in his work. The best dealership I’ve been. More

My appointment was at 11:00 I arrived about 10 minutes early. Was greeted by triage and told my Advisor would be with me shortly. Promptly at 11:00, Bobby Mills was at my vehicle asking me what services I early. Was greeted by triage and told my Advisor would be with me shortly. Promptly at 11:00, Bobby Mills was at my vehicle asking me what services I needed. I explained, He told me it would be about 2 hrs. I waited for my vehicle at 1:30 minutes he located me to advise my car was ready he would come to get me when he had my keys. 5 minutes later he walked me to his desk I paid for my service, he pulled my car around and I was on my way. More

Andre was my service advisor and was very kind and made it a pleasant experience to bring my car to be serviced. it a pleasant experience to bring my car to be serviced. More

The key to finding a good dealership is to find a locally owned (non national chain) dealership that truly puts its customers first. For the many many years, I have been frequenting FTH, I have always felt r owned (non national chain) dealership that truly puts its customers first. For the many many years, I have been frequenting FTH, I have always felt respected. Also, as I’ve always said before, I live just off the exit where RR Honda is located - YET take my cars to First Texas Honda. There’s only one reason for that - the service is excellent - the service personnel even better! I would also like to commend Zach Rivkin on his professionalism during my most recent visit - esp given the frustrating nature of the issues that my 2017 Pilot encountered. More

This is in regards to First Texas Honda's service department. I'm not looking for anything from the company, but I want to share my experience for the benefit of other consumers. Side note- I had department. I'm not looking for anything from the company, but I want to share my experience for the benefit of other consumers. Side note- I had to pick a technician name to post this review, but the service manager handling my BBB complaint doesn't appear in the list. I don't fault the technician for my negative experience. I took my car in for routine maintenance. During the service, my seat button cover went missing. I took my car in to replace the seat button cover. I was then told my battery was completely drained, which the technician admitted was possibly because the car was sitting in their shop for several days. The shop discounted the battery by 20% to make up for that, and the seat button issue. During that service, my radar was broken. Management demanded another opportunity to work on the vehicle. To them, flexibility was offering to come to me instead of making me drive back to the dealership. I requested partial refund of $200. I was hoping to settle at $100- about 10% of what I paid in total for the botched services. They completely ignored me. I can't say whether my experience is representative of this brand. I just know that I will avoid their dealerships and service centers, because they had my car twice, and twice created more problems- that's enough for me to get a sense of how they operate. More

Our sales agent, Julian, was a pleasure to work with. We purchased a great vehicle from them for a great price. Thanks for a great experience! We purchased a great vehicle from them for a great price. Thanks for a great experience! More

My service advisor Zach provided an exceptional service experience. He was attentive, professional and knowledgeable. He is a prime example of Honda’s impeccable reputation. experience. He was attentive, professional and knowledgeable. He is a prime example of Honda’s impeccable reputation. More