First Texas Honda

Bobby Mills goes above and beyond when you need an advice - car maintenance or specific issues, problems. You can definitely trust his suggestions. - car maintenance or specific issues, problems. You can definitely trust his suggestions. More

Julian Rodriguez was amazing. He did not pressure me into buying a car. He listened to me and in the end I bought the car I wanted and felt most comfortable in. He was amazing w He did not pressure me into buying a car. He listened to me and in the end I bought the car I wanted and felt most comfortable in. He was amazing with my 10 year old to. Not all sales people at other dealerships were nice to her. Thank you Julian... I love my CRV. More

Andre was great. Took care of my service in a very pleasant and timely manner. It was much appreciated how he communicated with me. Took care of my service in a very pleasant and timely manner. It was much appreciated how he communicated with me. More

My experience with First Texas Honda has been far less than stellar. During the first week of January we put down a deposit on a CRV Sport Touring Hybrid. Our initial experience with Julian was fantastic. than stellar. During the first week of January we put down a deposit on a CRV Sport Touring Hybrid. Our initial experience with Julian was fantastic. He was very helpful and was helping another salesman draw up our reservation paperwork. We don’t place much, if any of the blame for the rest of our experience at First Texas Honda on him. Once we submitted our deposit, it felt that we were all set. The papers signed indicated a build date of 1/8 and delivery was expected mid-late February. We were informed that the VIN would be available a few days after the build date. A month went by, and First Texas Honda was radio silent. It seemed that Julian was the only one who was communicating with me, even though he wasn’t my salesman so it seemed that his hands were tied. There was no proactive communication from Honda even though we were told that any change of build date would trigger an alert which they would quickly relay to us. After three weeks with evasive and constantly changing answers, we started calling daily asking for return phone calls from our salesman, management or the “design department”. It was infuriating. Clearly First Texas Honda felt no need to keep communicating with us after receiving our deposit (which is allegedly non-refundable so buyer beware of that). We finally received one call back after a week, it was Nina from design and turns out, she only handles accessories. The main sales line started going straight to voicemail after three rings. That’s an extremely poor customer experience. Finally, my husband called and demanded an answer. He was directed to another individual, Elaina or Yalaina, who seemed irritated that we were even speaking to her at all. She informed us that the build date had been pushed twice (she confirmed it was initially 1/8, then 1/18, then 1/27. And on 1/27 she said it was a maybe it may or may not get built). So there was no way the vehicle was going to arrive by the estimated end date. We cold called the sales department again trying to get information, and were told the vehicle was not even on the production schedule. So we’re not sure if there even is a vehicle coming in. We highly recommend looking elsewhere if you’d like a positive order to delivery experience, because First Texas Honda is unable to provide even the basics of a positive customer experience when ordering OR purchasing a new Honda. The only positive things we now have to say about First Texas Honda, are towards Julien, who was always helpful through this process and if he’s solely handling the process, I’m sure would be terrific. More

Anthony was very professional from the start to the end of process. I was shopping for a new SUV. He was patient and made process simple and straight forward. I had been to other dealerships, and had bad e of process. I was shopping for a new SUV. He was patient and made process simple and straight forward. I had been to other dealerships, and had bad experiences. But Anthony was not a typical salesperson. He was exceptional. More

I called Fred Mathis. He was able to diagnose the problem with y 2018 Accord over the phone and save me the hassle of tow to the dealership. Took in vehicle and was out in He was able to diagnose the problem with y 2018 Accord over the phone and save me the hassle of tow to the dealership. Took in vehicle and was out in under two hours, including car wash. Well done. More

Service advisor was excellent. I was very pleased with the person that has now become my service advisor. I have been a customer of this dealership for many years, and I will conti I was very pleased with the person that has now become my service advisor. I have been a customer of this dealership for many years, and I will continue to choose a Honda for this reason. More

Alex was extremely professional and kept me updated on the service of my car. He was polite and friendly. The service department did a great job as always. the service of my car. He was polite and friendly. The service department did a great job as always. More

Anthony was 100% professional. We were shopping for a new Civic after a serious car accident. We had no planned on looking as the car that was totaled, was still in great shape. He We were shopping for a new Civic after a serious car accident. We had no planned on looking as the car that was totaled, was still in great shape. He treated us like like people and not a sale. He was kind and patient and made what could easily have been a tremendously stressful and cumbersome process, feel rather simple and straight forward. I have never had a sales experience like it and will judge all others by this one going forward. Everyone kind and welcoming. Katie & Allan More

Joseph An went out of his way to make this the easiest car I’ve ever purchased! The car is amazing! car I’ve ever purchased! The car is amazing! More