Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,663 reviews
May 24, 2019
Great Technicians! I have been a repair customer of First Texas Honda since 2003. Emilio Pardo is my current technician and he quickly troubleshoots and repairs anything I have been a repair customer of First Texas Honda since 2003. Emilio Pardo is my current technician and he quickly troubleshoots and repairs anything ailing my 2004 Civic EX Coupe. Jay Jank, along with lovely Emily, work in the service department. Bob, Sammy and Dave always obtain whatever parts I need to keep my baby running strong with Honda OEM parts. Remember, Continental Automotive Group is THE central Texas supplier for ALL Honda parts to ALL Honda dealerships. If they cannot obtain your part that day, it typically takes no more than 2-3 days to order and receive the correct Honda OEM part. Keep your Honda running correctly using only Honda OEM PARTS. It is "penny wise and pound foolish" to use anything else! More
by wafermonkey
Employees Worked With
Emily, Emilio Pardo, Bob in Parts., Jack Wright, Jay Jank, Angelica Gomez, Craig Hotmann, Cody Penna, Billy Perkins
May 24, 2019
Unsure People are friendly and helpful but every time I come in for any reason they seem to find very expensive problems. I don't know if I have a bad car o People are friendly and helpful but every time I come in for any reason they seem to find very expensive problems. I don't know if I have a bad car or I'm being taken advantage of. Therefore, I'm unsure. More
by Ruthie638
Employees Worked With
AJ Cuevas, Ty Hammonds
May 23, 2019
First Texas Honda Rocks They have a system in place that addresses the customer needs and they do it well. They get you in and out as quickly as possible with a smile on thei They have a system in place that addresses the customer needs and they do it well. They get you in and out as quickly as possible with a smile on their faces. Thanks More
by Happy Texan
Employees Worked With
Jack Wright
May 22, 2019
Excellent staff and service When all the warning lights are blinking on your brand new car, it’s very scary. The service rep could not have been more understanding. Wonderful fol When all the warning lights are blinking on your brand new car, it’s very scary. The service rep could not have been more understanding. Wonderful folks to work with. More
by Peggie
Employees Worked With
Marty Rex
May 22, 2019
Routine Maintenance check As usual everything was great and service was outstanding, from drop off, to picking up loaner and return. I highly recommend and will return for fut As usual everything was great and service was outstanding, from drop off, to picking up loaner and return. I highly recommend and will return for future service. More
by kristiea512
Employees Worked With
AJ Cuevas, Christopher Sutton
May 21, 2019
Easy annual maintenance I don't put a lot of mileage on my car, so I usually show up just once a year. Jay responds quickly to my maintenance/inspection requests and has fle I don't put a lot of mileage on my car, so I usually show up just once a year. Jay responds quickly to my maintenance/inspection requests and has flexibility for scheduling. The lounge is a nice area to get work done and enjoy fancy coffee while my car gets inspected for any issues. Jay always checks in before any work is done to make sure I can make a well informed decision. I appreciate the way he communicates to me considering that I don't have a lot of mechanical savvy. If he ever left, I would be distraught. Thanks for making car maintenance less intimidating! More
by constantinova
Employees Worked With
Jay Jank
May 18, 2019
Great Service Andre was there waiting for my drop off, even though I was 10 minutes early. Had the check-in all wrapped up in short order and set up a ride to work Andre was there waiting for my drop off, even though I was 10 minutes early. Had the check-in all wrapped up in short order and set up a ride to work; the ride was already there before I could even get a free coffee. He kept in touch on the status and had it ready for me when I wanted to pick it up. Excellent. More
by cpriest
Employees Worked With
Andre Kamouie
May 16, 2019
Expectations set and met Yet again, the service department was transparent, explained the work bring done, set an estimated cost, landed on that cost and hit the anticipated t Yet again, the service department was transparent, explained the work bring done, set an estimated cost, landed on that cost and hit the anticipated timeline. More
by photobriangray
Employees Worked With
Fred Mathis
May 16, 2019
Car inspection Even though I had not made an appt, they got me out in an extremely reasonable period of time! I will definitely be back to this dealership! Even though I had not made an appt, they got me out in an extremely reasonable period of time! I will definitely be back to this dealership! More
by Kathy2013
Employees Worked With
AJ Cuevas
May 14, 2019
Unrivaled experience Nik provided superior customer service, and his superior knowledge is matched only by his cordial personality. Nik made what could have been a complic Nik provided superior customer service, and his superior knowledge is matched only by his cordial personality. Nik made what could have been a complicated experience quite simple. In desperate need of a new car, I was lucky enough to have Nik help me throughout the process. I arrived at First Texas Honda hoping to acquire a new Civic Si; however, the car was nowhere to be found. It appeared as if it had vanished--for lack of a better word. Nevertheless, Nik was relentless, and he found the car I was looking for before it ever made it to the lot! Only minutes passed until I was test-driving exactly what I was looking for, and it felt like only minutes later that I was driving my new car home. In reality, I arrived later in the afternoon, yet Nik stayed after the dealership had closed to make sure everything was perfect. His good-humored attitude and enthusiasm for what he does made my experience truly enjoyable. If you want sophisticated expertise with a measure of joviality, go see Nik! More
by zs1023
Employees Worked With
Nik Barrows
