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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,663 reviews
July 13, 2019
Completely satisfying, Ty, my service rep couldn't have been more helpful and kind. That's huge. I had an appointment. and was seen right away. There were several people att Ty, my service rep couldn't have been more helpful and kind. That's huge. I had an appointment. and was seen right away. There were several people attending to my car; checking fluids, tires etc. Impressive. The waiting area is comfortable and spacious. They even have really good coffee and snacks and games! My service took awhile and they had a banana when I needed it. This is what service is all about. Well done. More
by lauren
Employees Worked With
Ty Winn
July 13, 2019
An outstanding buying experience !!!!! One of the best auto buying experiences of my life. I would absolutely recommend this Honda dealership. Nik Barrows is an outstanding sales representa One of the best auto buying experiences of my life. I would absolutely recommend this Honda dealership. Nik Barrows is an outstanding sales representative, extremely helpful, and very knowledgeable of the CR-V features. I started my purchase by phone on Monday morning, and by 7:00pm the car was in my driveway. Nik's follow up skills are awesome, and I have recommended my friends to Nik and your dealership. Bob and Marcia Clark More
by Bob and Marcia Clark
Employees Worked With
Nik Barrows
July 11, 2019
Great experience!!!! Fast friendly no hassle service. Brandon was excellent. He made car buying a fun experience. Loved the snack bar. I will recommend this dealership to all. We were just going to look b Brandon was excellent. He made car buying a fun experience. Loved the snack bar. I will recommend this dealership to all. We were just going to look but Brandon was helpful so we bought. More
by Happy Customer DS
Employees Worked With
Brandon Bromley
July 11, 2019
My first enjoyable car buying experience I've bought half a dozen cars and this was the first time it was fun. Alex Herrara made it easy and was knowledgeable and helpful about the variety of I've bought half a dozen cars and this was the first time it was fun. Alex Herrara made it easy and was knowledgeable and helpful about the variety of car options. Super nice guy, and very responsive over text while I was working with some other dealerships. He worked hard to get me a good deal and make sure I was happy with the car, and then did a good job of helping me customize all the technology features. Manny Jaladoni was the finance guy and I really appreciate he didn't try to upsell me some expensive package I didn't need. I only drive about 7,000/year and so it didn't make sense to pay a lot for extended warranties. I have been to dealerships before where they pressure you to buy them, and it was nice to get the info and an honest recommendation that was best for me and not for the dealerships bottom line. Trudy was the accessories specialist and explained the different options and was patient with all my questions. I even signed up for the tinted windows upgrade for the first time and I love them. Even our barista, Sarah Neil, made it fun with a popsicle for my daughter and a tasty Frappuccino for me. The dealership has lots of fun activities and free snacks/drinks for the kids, which was really nice. My daughter and I played ping pong, foosball, video games, etc. while we waited for them to get the car ready. I wasn't ready to leave when they brought the car out. It looks great and is fun to drive. We bought our car from this dealership about 8 years ago and it took ~4 hours. I was in and out in under 2 and half hours even with window tinting added. Thanks! I usually take my car to PepBoys for service, but I look forward to bringing it hear for any work in the future. More
by brad.buchanan
Employees Worked With
Alex Herrera, Manny Jalandoni
July 11, 2019
oil change and tire rotation The service advisor was helpful and clear about my Fit's condition. The service work was completed on schedule and there are not problems with it. The service advisor was helpful and clear about my Fit's condition. The service work was completed on schedule and there are not problems with it. More
by satisfied
Employees Worked With
Ivan Heredia
July 10, 2019
We had an excellent experience at First Tx Honda Took our Odyssey in for service and had Anthony Herrera for my service rep. He was great! Super nice and friendly. He had a tech ride with me so I cou Took our Odyssey in for service and had Anthony Herrera for my service rep. He was great! Super nice and friendly. He had a tech ride with me so I could explain the problem. I’m sorry I can’t remember the Tech’s name right now but he was very nice and knowledgeable.he determined right away what was going on. I had to leave it for several days. Loved the new loaner Pilot I got to drive. Anthony kept me updated throughout the process. I bought my van in 2013 at First Tx Honda. I continue to come back for service. Thanks More
by CW3825
Employees Worked With
Anthony Herrera
July 07, 2019
Fast and helpful I had a busy day at work and Jack got me in and out quickly. Getting an Uber to and from work was a big help. I had a busy day at work and Jack got me in and out quickly. Getting an Uber to and from work was a big help. More
by Benmont
Employees Worked With
Jack Kresky
July 05, 2019
Easy, friendly, and fair! Nik was absolutely great to deal with. When you are looking for a great purchasing experience where you are a customer rather than a target, look no f Nik was absolutely great to deal with. When you are looking for a great purchasing experience where you are a customer rather than a target, look no further. Nik was knowledgeable, polite, and professional. A true pleasure to deal with. Highly recommend. More
by BryanF
Employees Worked With
Nik Barrows
July 05, 2019
Terrible experience Poor service from a poor dealership. Do not sell extended warranties if you're not going to honor them. Mechanical failure is definitely not maintenan Poor service from a poor dealership. Do not sell extended warranties if you're not going to honor them. Mechanical failure is definitely not maintenance. Everyone knows warranties hardly ever pay their worth but one claim in 7yrs on a failed hub assembly (not a big ticket item) should be covered. The part costs about the same as the deductible so it was more avoiding doing the labor myself. I understand being a business, just be honest with your customers. More
by pacegr
Employees Worked With
Allen Clauss, Mike Broderick, Jason Biniak
July 04, 2019
Excellent service at First Texas Honda Every time I come to First Texas Honda to get my car serviced the service advisors are attentive and ensure my car is getting all and not more of the Every time I come to First Texas Honda to get my car serviced the service advisors are attentive and ensure my car is getting all and not more of the servicing that it needs ensuring my car will run for a long time. More
by Chetan
Employees Worked With
Mark Bond, Anthony Herrera, Jay Jank, Trevor Self, Wesley Warmke
