First Texas Honda
Austin, TX
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Duped by Finance Dept The service department at First Texas is very good, and I commend them on their customer service and accessibility. However, after purchasing 2 factor The service department at First Texas is very good, and I commend them on their customer service and accessibility. However, after purchasing 2 factory new vehicles in July of 2018 I am now realizing that the sales department lied to me about the various warranties. Specifically, during our negotiations I had declined the Mastertech windshield warranty coverage. However, Mike in financing convinced me that the modern sensors for lane keep assist and collision prevention were affixed to the windshield and any windshield repairs would require them to be recalibrated by the dealership at a high expense. Almost a year later, the heat has expanded a microcrack in my windshield and it has to be replaced. The warranty actually only covers 1 hour of labor and the windshield, and I’ve been informed I will have to pay $320 out of pocket to have the sensors recalibrated. When I asked what happens if I don’t recalibrate the sensors, they indicated that the car may veer into another lane or fail to detect other cars or objects in the path of the car. Given that this exact scenario was used in our negotiations to get me to purchase the warranty, I have raised this issue with my service advisor who had no comment. I am now attempting to pursue this with the financing manager, but haven’t yet received any response. Be careful of what they tell you in the sales and financing office as they intentionally misled me. More
Routine maintenance on my 2018 Ridgeline, plus recall. Work done professionally. I was kept informed of status and results communicated to me. Since recall would take an overnight stay, I was provided a lo Work done professionally. I was kept informed of status and results communicated to me. Since recall would take an overnight stay, I was provided a loaner car. More
Service visit Brought my 2016 CRV in for an inspection before driving my daughter to college 1500 miles away. I had bought the car used from an out of town, non-Ho Brought my 2016 CRV in for an inspection before driving my daughter to college 1500 miles away. I had bought the car used from an out of town, non-Honda dealer, so I wanted a Honda dealer to give it a thorough check out. Ivan was super friendly and helpful. The service center reception area is top notch with a coffee bar, snacks, TVs and plenty of seating areas. More
GREAT AS ALWAYS As always, service was wonderful! I always feel confident with the work that's done on my Civic. I feel, too, that the pricing is fair and competiti As always, service was wonderful! I always feel confident with the work that's done on my Civic. I feel, too, that the pricing is fair and competitive. More
Easy in/out ...no appt., loaner due to recall service. Never hand any drama with this dealership. Easy to get a free overnight loaner. No appt necessary for normal service and recalls...just drive up and Never hand any drama with this dealership. Easy to get a free overnight loaner. No appt necessary for normal service and recalls...just drive up and check in. Always friendly professional staff. More
Satisfied Customer Just purchased a new CRV and my wife LOVES the car. Jesse Sims is the best. We left feeling that we got a square deal and the perfect car for our ne Just purchased a new CRV and my wife LOVES the car. Jesse Sims is the best. We left feeling that we got a square deal and the perfect car for our needs. Very impressed with the safety features and the stability of the car. Would recommend the CRV and the dealership to anyone. More
Great Experience! Great experience at First Texas Honda. Have purchased multiple vehicles here & the dealership has clean facilities & great team members. Up front, no Great experience at First Texas Honda. Have purchased multiple vehicles here & the dealership has clean facilities & great team members. Up front, no nonsense, and good place to do business. More
Great service My service advisor, Jack, was Johnny-on-the-spot with my check in and keeping me informed. All of my concerns were addressed and I was back in the dri My service advisor, Jack, was Johnny-on-the-spot with my check in and keeping me informed. All of my concerns were addressed and I was back in the driver's seat promptly More
Highly Recommended I am very happy with the quality of work done in this place! :) Great sales and great service! Excellent customer service. I would definitely go back. I am very happy with the quality of work done in this place! :) Great sales and great service! Excellent customer service. I would definitely go back. More
Excellent customer service Anthony was very friendly an efficient I couldn't leave my car because I need it for the other day so he make it possible to be ready the same day. I Anthony was very friendly an efficient I couldn't leave my car because I need it for the other day so he make it possible to be ready the same day. I waited about 3 hours but It wasn't bad because they have the snacks and drinks service which I loved. By the way the older lady that works at the drinks area makes the best coffee ever. Thanks First Honda for that extraordinary customer service that you have. More