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First Texas Honda
Austin, TX
2,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 28, 2019
Another Great Purchase Experience This is our 2nd Honda we’ve purchased within the last 2 years. One for my wife and one for me. Nik was a great salesman and was very kind to us a very This is our 2nd Honda we’ve purchased within the last 2 years. One for my wife and one for me. Nik was a great salesman and was very kind to us a very informative. I hope to do business with him again in the future. More
by HappyCustomer
Employees Worked With
Nik Barrows
July 28, 2019
Bad customer service Lack of professional communication by reservations receptionist who also hung up on me twice and men ignoring me for over 30 minutes upon driving up f Lack of professional communication by reservations receptionist who also hung up on me twice and men ignoring me for over 30 minutes upon driving up for service. Yes, I was a walk in and I expected to wait but ignored as I asked for help when 8 cars went down to 1 car and I was still waiting for 5 minutes and only one car still there. Another5 cars show up 5 minutes later and they get asked what they need. When I inquired I was told to get back to my car. Not how I would ever treat someone regardless of the industry. I had to call main number to ask for a service manager who attempted to resolve which he did somewhat but demeaning someone by purposely avoiding them was unfortunately something I can't ignore. With two kids waiting with me it left us with horrible feeling even after a nice gesture. I'm a payment away and will be going with a new Toyota this moth. I used to brag to all others about my awesome Honda dealership and its amazing customer service. Especially the tall wonderful young man in service dept from Bufalo. He's exceptional and I hope he gets rewarded for his hard work. Sadly our family is now a Toyota family. We love Honda and Toyota and customer service kept it competitive. The free drinks and games while you wait doesn't matter if your disrespectful. I'll buy my own coffee and apprecite proffessional and respectful treatment elsewhere. With 3 cars we enjoy dependable cars and friendly service. I'm sorry as I wish I had better things to say but unfortunately I must be honest. More
by LR
Employees Worked With
Marty Rex
July 27, 2019
Service is Great! Chris Sutton always does a fantastic and thorough job with great follow through. I can always count on Chris to make an appointment even if it is last Chris Sutton always does a fantastic and thorough job with great follow through. I can always count on Chris to make an appointment even if it is last minute notice. More
by Klinger
Employees Worked With
Christopher Sutton
July 26, 2019
Mostly very satisfied I could have used more instruction in vehicle instruments, etc. The salesperson was friendly and covered the basics but I found out I needed more.. I could have used more instruction in vehicle instruments, etc. The salesperson was friendly and covered the basics but I found out I needed more.. More
by Hamtx
Employees Worked With
Jared Robinson
July 25, 2019
Good Service The employees were friendly and helpful and the waiting area their was very nice. I will go here again next time for any services I need taken care of The employees were friendly and helpful and the waiting area their was very nice. I will go here again next time for any services I need taken care of. More
by Cma3000
Employees Worked With
AJ Cuevas
July 24, 2019
Very good experience Everyone was friendly and helpful. I came in just intending to test drive a Honda CRV and ended up buying a car that same day. Everyone was friendly and helpful. I came in just intending to test drive a Honda CRV and ended up buying a car that same day. More
by Susan
Employees Worked With
Karl Lewis, John Yoon
July 24, 2019
Great service Service at first texas very organized and professional.my service advisor Jack Kresky went over all my concerns slowly and effectively...all communica Service at first texas very organized and professional.my service advisor Jack Kresky went over all my concerns slowly and effectively...all communication via text message and email were excellent to keep me updated on time my car was ready... More
by Mwood832
Employees Worked With
Jack Kresky
July 24, 2019
Great Service Everyone was very helpful, service was great and everything done was very satisfactory. Had some extra things I wasn't planning on done so it took a Everyone was very helpful, service was great and everything done was very satisfactory. Had some extra things I wasn't planning on done so it took a bit longer than I originally thought but the cafe and waiting area made my wait comfortable and I was kept up to date with progress as work was done. Very happy with the experience. More
by Jackie Siddons
Employees Worked With
Jack Kresky, Kevin Polk
July 24, 2019
Battery replacement for my HONDA CRV I called in and let them know my battery was dead and brought it in and got a new battery, at no charge since my warranty was still in date and I only I called in and let them know my battery was dead and brought it in and got a new battery, at no charge since my warranty was still in date and I only had 33,800 miles on my car. Ty Hammonds was wonderful as my service contact. He kept me informed and work was done in timely fashion even though I did not have an appointment. I was very impressed with the overall experience and would give Ty Hammond a 10+ on a scale of 1 being worst and 10 being the best which he definitely was! More
by dale64
Employees Worked With
Ty Hammonds
July 24, 2019
Service was excellent The employees were incredibly attentive to me. Andre communicated with me by text on some items I had forgot to tell him. The entire experience was The employees were incredibly attentive to me. Andre communicated with me by text on some items I had forgot to tell him. The entire experience was great! Car wash was a big bonus! More
by PBD
Employees Worked With
Andre Kamouie
