First Texas Honda

The key to finding a good dealership is to find a locally owned (non national chain) dealership that truly puts its customers first. For the many many years, I have been frequenting FTH, I have always felt r owned (non national chain) dealership that truly puts its customers first. For the many many years, I have been frequenting FTH, I have always felt respected. Also, as I’ve always said before, I live just off the exit where RR Honda is located - YET take my cars to First Texas Honda. There’s only one reason for that - the service is excellent - the service personnel even better! I would also like to commend Zach Rivkin on his professionalism during my most recent visit - esp given the frustrating nature of the issues that my 2017 Pilot encountered. More

This is in regards to First Texas Honda's service department. I'm not looking for anything from the company, but I want to share my experience for the benefit of other consumers. Side note- I had department. I'm not looking for anything from the company, but I want to share my experience for the benefit of other consumers. Side note- I had to pick a technician name to post this review, but the service manager handling my BBB complaint doesn't appear in the list. I don't fault the technician for my negative experience. I took my car in for routine maintenance. During the service, my seat button cover went missing. I took my car in to replace the seat button cover. I was then told my battery was completely drained, which the technician admitted was possibly because the car was sitting in their shop for several days. The shop discounted the battery by 20% to make up for that, and the seat button issue. During that service, my radar was broken. Management demanded another opportunity to work on the vehicle. To them, flexibility was offering to come to me instead of making me drive back to the dealership. I requested partial refund of $200. I was hoping to settle at $100- about 10% of what I paid in total for the botched services. They completely ignored me. I can't say whether my experience is representative of this brand. I just know that I will avoid their dealerships and service centers, because they had my car twice, and twice created more problems- that's enough for me to get a sense of how they operate. More

Our sales agent, Julian, was a pleasure to work with. We purchased a great vehicle from them for a great price. Thanks for a great experience! We purchased a great vehicle from them for a great price. Thanks for a great experience! More

My service advisor Zach provided an exceptional service experience. He was attentive, professional and knowledgeable. He is a prime example of Honda’s impeccable reputation. experience. He was attentive, professional and knowledgeable. He is a prime example of Honda’s impeccable reputation. More

The support provided to maintain the car was excellent. Fred is very professional and provides excellent guidance Fred is very professional and provides excellent guidance More

I have been with First Texas Honda since Jan 2022 and very happy with my choice. I had a service last week and very impressed with Ivan Heredia, Service Advisor. Ivan was very friendly and understanding. very happy with my choice. I had a service last week and very impressed with Ivan Heredia, Service Advisor. Ivan was very friendly and understanding. He discussed with me all the details about the service and I was out of the premises in 15mins. Beside Ivan, Mike Broderick was also very helpful. I noticed an over charged on my credit card and Mike was kind enough to credit the over charge right away. I am very happy with the service and the experience that I have so far from First Texas Honda :) More

My first dealership choice when purchasing any Honda. March 13th, 2023, I purchased my 4th vehicle - my 2022 Certified Pre-Owned CR-V. Cory Garrard made the purchase experience so easy and enjoyable. March 13th, 2023, I purchased my 4th vehicle - my 2022 Certified Pre-Owned CR-V. Cory Garrard made the purchase experience so easy and enjoyable. More

As always excellent services with Texas First Honda. My only car dealership. I enjoyed as well their Continental Café. My only car dealership. I enjoyed as well their Continental Café. More

I bought a car last Saturday and I would like to thank Cory, TJ and Manny for their guidance in the process, for their flexibility in accomodating my needs and possibilities and for the very welcoming atm Cory, TJ and Manny for their guidance in the process, for their flexibility in accomodating my needs and possibilities and for the very welcoming atmosphere of this dealership. They were all very professiona, supportive and friendly and I went home with a car I really like. I highly recommend this office to anyone who'd like to buy a car in Austin. Thank you all. More

I have gotten my service completed here since I purchased my car 2 years ago and have always had a phenomenal experience. The team is very fair, transparent, and goes out of their way to make sure you are ha my car 2 years ago and have always had a phenomenal experience. The team is very fair, transparent, and goes out of their way to make sure you are happy. Can’t recommend Ivan enough. More