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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,685 Reviews
Call Dealership (512) 220-1121
View Awards

3400 Steck Avenue

Austin, TX

78757

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Showing 2,685 reviews

June 29, 2023

Anthony Herrera was awesome! ! Super Friendly and highly professional. This was my first service experience at First Texas Honda and they threw-in a multi-point inspection of the More

by Srini Deshraju
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Report | Print
Jul 10, 2023 -

First Texas Honda responded

Srini, thanks a million for supporting what we do here! It's wonderful to see that Anthony went above and beyond to provide a stellar experience. If there is anything we may assist with in the future, please do not hesitate to let us know. Take care! :) - The Team at First Texas Honda

June 29, 2023

First Texas Honda Service Dept. has an amazing group of people. Jay Jank and Pablo Castro are a great team. I trust them with all my vehicle needs. I will definitely continue to use More

by Teresa Marie Rodriguez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pablo Castro, Jay Jank, Angelica Gomez, Daniel Overton, Jason Wisniewski, Ty Winn, Sammy Mills
Report | Print
Jul 03, 2023 -

First Texas Honda responded

Teresa, what a friendly review you have provided for Jay, Pablo, and the rest of the crew! We are proud to see that they went above and beyond to provide an excellent experience, and we will be sure to relay this feedback to them. Thanks so much for being our client and we'll see you next time! :) - The Team at First Texas Honda

June 26, 2023

I appreciate the prompt and courteous way I am treated and actually look forward to waiting for my service to be completed because of the waiting area which is spacious and welcoming. I appreciate being c More

by gsgcobb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas, Andre Kamouie, Zach Clark
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Jun 26, 2023 -

First Texas Honda responded

Gsgcobb, your words of encouragement and support bring us so much joy! Thank you for taking the time to provide this review for our team. We are lucky to have you as our client and we look forward to serving you again next time. Happy motoring! :) - The Team at First Texas Honda

June 22, 2023

I believe in Customer Service and First Texas Honda wrote this book and follow it well based on each customer. The quality of service and willingness was truly exceptional! The free snow cones on a 90 degree More

by Wyntonb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
Report | Print
Jun 22, 2023 -

First Texas Honda responded

Wyntonb, what an awesome compliment you have provided for our team! It brings us joy to see that Bobby and the team really went above and beyond to provide a flawless service experience. Thank you so much for being our guest and we'll see you next time! :) - The Team at First Texas Honda

June 20, 2023

Always very courteous and live up to what they say they’re going to do. More

by sanavs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ford
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Jun 21, 2023 -

First Texas Honda responded

Sanavs, thank you for the generous feedback! It means so much to have your support and we look forward to welcoming you back again in the future. Happy cruising! :) - The Team at First Texas Honda

June 15, 2023

Best Honda service in Austin. Service tech Jay Jank provided THE BEST service I have ever experienced. More

by Jjohnson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Report | Print
Jun 15, 2023 -

First Texas Honda responded

Thank you for being our guest, Jjohnson13! We're grateful to be your favorite and we will be sure to pass your kind sentiments along to Jay. If there is anything we may assist with in the future, please do not hesitate to let us know! We're here for you! :) - The Team at First Texas Honda

May 21, 2023

Jay Jank and the service team at First Texas Honda always strive to go above and beyond when we visit to have my wife’s car serviced. I have already been “dealership adverse” till we started taking our 2017 More

by Starion88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Guzman - Service Technican , Jay Jank
Report | Print
May 23, 2023 -

First Texas Honda responded

Starion88, words cannot describe how much we appreciate this friendly review for Jay! He is awesome and we can't wait to commend him for doing such a great job. Thank you for selecting us to assist with your Civic's servicing needs! :) - The Team at First Texas Honda

May 19, 2023

Best service in Austin! Many thanks to Zachry for his good advice and quick service. More

by achristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachry Rivkin
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May 23, 2023 -

First Texas Honda responded

Thank you for the wonderful review, Christian! We can always count on our awesome clients to leave friendly messages like this, and we will be sure to pass your kind sentiments on to Zachry. If there is anything we may assist with in the future, please do not hesitate to let us know! :) - The Team at First Texas Honda

May 18, 2023

It’s always a good experience. Having an advisor is great, Luis was great with communicating about my vehicle. More

by Chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
Report | Print
May 23, 2023 -

First Texas Honda responded

We're glad to hear it, Chelsea! Our team is always hard at work to provide impeccable experiences like this, and we will be sure to share your words of support with Luis and the rest of the team. Thank you and we'll see you next time! :) - The Team at First Texas Honda

May 05, 2023

My 2021 Honda Pilot EXL is having electrical issues. First Texas has been so understanding about providing multiple different loaner cars. It now looks like the needed replacement part will not be avail More

by honda service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Broaderick, Zach Clark
Report | Print
May 09, 2023 -

First Texas Honda responded

Thank you for taking a moment to let us know how your experience went! It's great to see that our team has provided a stellar experience thus far, however, we are sorry to hear that the wait time for the replacement part is longer than originally expected. With the parts shortage happening at this time, it may take our store longer to receive a certain part. We understand the frustrations that come with this and we sincerely apologize for the inconvenience. If there is anything else we could have done better to earn that 5th star, I would love to know. Please feel welcome to contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again and take care! :) - Timothy Shook, COO

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