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First Texas Honda
Austin, TX
2,687 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 28, 2019
My starter was replaced for about $1000 last September. The warranty expired September 29 of this year and the starter no longer works [October 28]. After two in person visits to the service department The warranty expired September 29 of this year and the starter no longer works [October 28]. After two in person visits to the service department, it is confirmed they will not replace it and I am completely out of luck. This was a brand new OEM replacement starter that should have lasted a decade and barely lasted a year. Fair play to First Honda since the 1 year warranty was technically honored by them, I guess. Having said that, there really is no benefit at all to go to this dealership for a service repair because of the high cost and this kind of customer treatment. I would like to point out 1 week after they fixed the starter in September, I had to get it towed back to the dealership because they did not fasten the wiring harness tight enough. First Honda comped the cost of the towing. I have spent like $4,000 with First Honda and I was considering getting a CR-V for my wife. First Honda has lost a customer for life and I will go out of my way to not recommend the First Honda dealership in the future. Updated: Definitely a 1 star operation based on the quality of service I got. Wish the people the best of luck but it's hard to fathom being a certified mechanic and doing such a poor job. More
by Gregory Robertson
Employees Worked With
Christopher Sutton
October 26, 2019
Fast fair & friendly It's so nice to have a place where I can take my car for service and actually know it's going to b done right and be treated like an honored guest! Gr It's so nice to have a place where I can take my car for service and actually know it's going to b done right and be treated like an honored guest! Great communication through the whole process. Love these guys! More
by Billf
Employees Worked With
Andre Kamouie
October 26, 2019
Good work Good job. Jay Jank was professional, nice and responsive. I’ll come back and request to work with him again in the future. Well done. Good job. Jay Jank was professional, nice and responsive. I’ll come back and request to work with him again in the future. Well done. More
by Oliver
Employees Worked With
Jay Jank
October 24, 2019
Great service Excellent service nor that appointments are required. Show up on time and everything speedy Expand areas for waiting with plenty of refreshments if d Excellent service nor that appointments are required. Show up on time and everything speedy Expand areas for waiting with plenty of refreshments if desired. Signed More
by Dpcacg
Employees Worked With
AJ Cuevas
October 24, 2019
Excellent Great service. Everything was handled in a professional manner. Could not ask for better service. Will come back again in the future for more service. Great service. Everything was handled in a professional manner. Could not ask for better service. Will come back again in the future for more service. More
by pwdarkfenix
Employees Worked With
Aaron Yiu
October 22, 2019
Great Liked being kept informed through the service time. Also appreciated seeing a picture of something that was just found that needed to be repaired. Al Liked being kept informed through the service time. Also appreciated seeing a picture of something that was just found that needed to be repaired. Also like having a crafted coffee while waiting. More
by Lilyrose
Employees Worked With
Ty Hammonds
October 22, 2019
Good place and best waiting room for a dealership! Always happy with the service I get here and Wifi available in the Service Area Waiting Lounge, along with free coffee, snacks, etc. Because of the W Always happy with the service I get here and Wifi available in the Service Area Waiting Lounge, along with free coffee, snacks, etc. Because of the WiFI availability I get a lot of work done while waiting for my car. Good job, First Texas Honda! More
by Happy Customer
Employees Worked With
Jack Kresky
October 19, 2019
Great service and communication with customer Anthony gave us a big help to get my CR-V fixed. He was willing to work with us for a such short notice and helped to get a loaner car. We got our car Anthony gave us a big help to get my CR-V fixed. He was willing to work with us for a such short notice and helped to get a loaner car. We got our car back in next day and was running smoothly. Appreciate for all the assistance! More
by Joseph C
Employees Worked With
Anthony Herrera
October 16, 2019
Convenient and comfortable! Had my first annual service done on my new Honda Insight and this is where I went. The appointment process was convenient, and the waiting area was qu Had my first annual service done on my new Honda Insight and this is where I went. The appointment process was convenient, and the waiting area was quite comfortable. They even had a little haunted house to enjoy for Halloween. I’ll be back next year for sure! More
by SpockInsight
Employees Worked With
Yish Henderson
October 16, 2019
Hassle Free Shopping I worked with Leo Dawson, online mostly, to price out my vehicle since i had done my research on what I wanted. Leo, was courteous, not pushy or tryin I worked with Leo Dawson, online mostly, to price out my vehicle since i had done my research on what I wanted. Leo, was courteous, not pushy or trying to rush me to make a decision and provided me with the information I needed. He was available when i made the decision, had all the paperwork ready to complete the purchase quickly and take delivery. Overall it was a pleasant buying experience. More
by Anirudh V
Employees Worked With
Leo Dawson, Jeff Colglazier
