First Texas Honda

As always everyone in service was kind and efficient. Ty updated me as needed and got me out the door in no time! Very grateful for a painless process. The coffee bar is always so appreciated and Kim was gr updated me as needed and got me out the door in no time! Very grateful for a painless process. The coffee bar is always so appreciated and Kim was great as well! More

10,000 miles Service visit on 10/23/19 Fred Mathis was friendly, and very helpful ; he answered my questions quite well. The service work was done efficiently and the waiting area and its s Fred Mathis was friendly, and very helpful ; he answered my questions quite well. The service work was done efficiently and the waiting area and its staff was very good. More

Quick Saturday service I went in for the required oil change & tire rotation and for a recall service. The recall was estimated at 2 hours, so I brought some work to do whil I went in for the required oil change & tire rotation and for a recall service. The recall was estimated at 2 hours, so I brought some work to do while I waited. Just over an hour passed when I was notified that my car was about ready. Appreciated the quick service. More

Honest Service Fred Mathis is awesome! His honest, patient approach to customer service was truly appreciated. He explained everything to me, was extremely efficie Fred Mathis is awesome! His honest, patient approach to customer service was truly appreciated. He explained everything to me, was extremely efficient and very friendly. More

Outstanding service and work. I love coming into this dealership! Everyone is friendly, welcoming and professional. The facilities are well maintained and comfortable. The staff is knowledgeable and effi dealership! Everyone is friendly, welcoming and professional. The facilities are well maintained and comfortable. The staff is knowledgeable and efficient. Keep up the great work! More

Kevin P. was on a mission, he always kept me updated. I have been a member of the 1st Tx Honda family for almost 4 years and ever time I have been satisfied with the service dept. They seem to get better I have been a member of the 1st Tx Honda family for almost 4 years and ever time I have been satisfied with the service dept. They seem to get better and better :) More

Great service quick and was kept updated throughout. Jay did a great job and was extremely helpful. I appreciated his assistance in this process! Great job! did a great job and was extremely helpful. I appreciated his assistance in this process! Great job! More

Jack in service dept is personable & proficient! A pleasure to work with and very accommodating. Thanks 😊 the coffee bar is amazing and the baristas are extremely friendly. pleasure to work with and very accommodating. Thanks 😊 the coffee bar is amazing and the baristas are extremely friendly. More

Easy transaction, Bill F is Excellent I'm the person in my extended family that everyone asks to help negotiate car deals (helping with ~12-15 car deals over the years). My Approach to I'm the person in my extended family that everyone asks to help negotiate car deals (helping with ~12-15 car deals over the years). My Approach to Car Buying: I typically find myself buying cars outside of Austin. I started this purchase by calling across Austin, San Antonio, Dallas, and Houston; asking for the internet sales team at each dealership and starting the evaluation process. This is always the first step since I want to get a feel for pricing as well as each dealership's approach to sales (are they transparent, are they willing to work on price, do they have a lot of aftermarket items packed on their cars, what are their dealer/doc fees, what's the general personality of the dealership...). It's easy to tell when a salesperson is a true internet salesperson since the internet teams tend to be very upfront about what they can offer while a dealership that transfers "internet sales team" calls to their standard sales team will often respond with "come in and we'll make you a great deal". Anyone that insists I come in before discussing price gets scratched off the list in round 1 and the others go on to round 2 for further consideration. Experience with First Texas Honda: True to my approach, I called FTH, asked for the Internet Sales Team, and was transferred to Bill Ford. Bill was straight forward, easy to deal with, and made me feel like I was the most important person in the room without making it feel overwhelming. Once I selected FTH, I emailed Bill with a few requests and he quickly responded with what they were able to do. I dropped by to finalize the agreements and filled out the credit app online later that evening (I had to un-freeze my credit and it was taking a long time). He committed to having the car ready by lunch the following day and it was ready when we arrived to sign the paperwork. The Finance conversation with Mike was smooth and while he offered all of the standard offerings, he wasn't pushy (taking time to discuss the offerings when given the opportunity but not grinding on us too much). Summary Overall it was a smooth transaction and I'd gladly buy another car through Bill & First Texas Honda. More

Excellent Customer Service I was impressed with the attention to detail that was given by First Texas Honda Service team. Marty and team quickly addressed my situation and had I was impressed with the attention to detail that was given by First Texas Honda Service team. Marty and team quickly addressed my situation and had me in a loaner vehicle within an hour. I knew when I drove off the lot my vehicle was in good hands. Thank you! More