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First Texas Honda
Austin, TX
2,662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,662 reviews
November 01, 2019
Kevin P. was on a mission, he always kept me updated. I have been a member of the 1st Tx Honda family for almost 4 years and ever time I have been satisfied with the service dept. They seem to get better I have been a member of the 1st Tx Honda family for almost 4 years and ever time I have been satisfied with the service dept. They seem to get better and better :) More
by 2015 Civic
Employees Worked With
tire spec Mark Bond, Kevin Polk
October 31, 2019
Great service quick and was kept updated throughout. Jay did a great job and was extremely helpful. I appreciated his assistance in this process! Great job! did a great job and was extremely helpful. I appreciated his assistance in this process! Great job! More
by Matt.korn
Employees Worked With
Jay Jank
October 30, 2019
Jack in service dept is personable & proficient! A pleasure to work with and very accommodating. Thanks 😊 the coffee bar is amazing and the baristas are extremely friendly. pleasure to work with and very accommodating. Thanks 😊 the coffee bar is amazing and the baristas are extremely friendly. More
by Nonna
Employees Worked With
Jack Kresky
October 29, 2019
Easy transaction, Bill F is Excellent I'm the person in my extended family that everyone asks to help negotiate car deals (helping with ~12-15 car deals over the years). My Approach to I'm the person in my extended family that everyone asks to help negotiate car deals (helping with ~12-15 car deals over the years). My Approach to Car Buying: I typically find myself buying cars outside of Austin. I started this purchase by calling across Austin, San Antonio, Dallas, and Houston; asking for the internet sales team at each dealership and starting the evaluation process. This is always the first step since I want to get a feel for pricing as well as each dealership's approach to sales (are they transparent, are they willing to work on price, do they have a lot of aftermarket items packed on their cars, what are their dealer/doc fees, what's the general personality of the dealership...). It's easy to tell when a salesperson is a true internet salesperson since the internet teams tend to be very upfront about what they can offer while a dealership that transfers "internet sales team" calls to their standard sales team will often respond with "come in and we'll make you a great deal". Anyone that insists I come in before discussing price gets scratched off the list in round 1 and the others go on to round 2 for further consideration. Experience with First Texas Honda: True to my approach, I called FTH, asked for the Internet Sales Team, and was transferred to Bill Ford. Bill was straight forward, easy to deal with, and made me feel like I was the most important person in the room without making it feel overwhelming. Once I selected FTH, I emailed Bill with a few requests and he quickly responded with what they were able to do. I dropped by to finalize the agreements and filled out the credit app online later that evening (I had to un-freeze my credit and it was taking a long time). He committed to having the car ready by lunch the following day and it was ready when we arrived to sign the paperwork. The Finance conversation with Mike was smooth and while he offered all of the standard offerings, he wasn't pushy (taking time to discuss the offerings when given the opportunity but not grinding on us too much). Summary Overall it was a smooth transaction and I'd gladly buy another car through Bill & First Texas Honda. More
by DrewTx
Employees Worked With
Mike Broderick, Bill Ford, Kevin Siebert
October 28, 2019
Excellent Customer Service I was impressed with the attention to detail that was given by First Texas Honda Service team. Marty and team quickly addressed my situation and had I was impressed with the attention to detail that was given by First Texas Honda Service team. Marty and team quickly addressed my situation and had me in a loaner vehicle within an hour. I knew when I drove off the lot my vehicle was in good hands. Thank you! More
by Msnelson67
Employees Worked With
Marty Rex, Aaron Yiu
October 28, 2019
My starter was replaced for about $1000 last September. The warranty expired September 29 of this year and the starter no longer works [October 28]. After two in person visits to the service department The warranty expired September 29 of this year and the starter no longer works [October 28]. After two in person visits to the service department, it is confirmed they will not replace it and I am completely out of luck. This was a brand new OEM replacement starter that should have lasted a decade and barely lasted a year. Fair play to First Honda since the 1 year warranty was technically honored by them, I guess. Having said that, there really is no benefit at all to go to this dealership for a service repair because of the high cost and this kind of customer treatment. I would like to point out 1 week after they fixed the starter in September, I had to get it towed back to the dealership because they did not fasten the wiring harness tight enough. First Honda comped the cost of the towing. I have spent like $4,000 with First Honda and I was considering getting a CR-V for my wife. First Honda has lost a customer for life and I will go out of my way to not recommend the First Honda dealership in the future. Updated: Definitely a 1 star operation based on the quality of service I got. Wish the people the best of luck but it's hard to fathom being a certified mechanic and doing such a poor job. More
by Gregory Robertson
Employees Worked With
Christopher Sutton
October 26, 2019
Fast fair & friendly It's so nice to have a place where I can take my car for service and actually know it's going to b done right and be treated like an honored guest! Gr It's so nice to have a place where I can take my car for service and actually know it's going to b done right and be treated like an honored guest! Great communication through the whole process. Love these guys! More
by Billf
Employees Worked With
Andre Kamouie
October 26, 2019
Good work Good job. Jay Jank was professional, nice and responsive. I’ll come back and request to work with him again in the future. Well done. Good job. Jay Jank was professional, nice and responsive. I’ll come back and request to work with him again in the future. Well done. More
by Oliver
Employees Worked With
Jay Jank
October 24, 2019
Great service Excellent service nor that appointments are required. Show up on time and everything speedy Expand areas for waiting with plenty of refreshments if d Excellent service nor that appointments are required. Show up on time and everything speedy Expand areas for waiting with plenty of refreshments if desired. Signed More
by Dpcacg
Employees Worked With
AJ Cuevas
October 24, 2019
Excellent Great service. Everything was handled in a professional manner. Could not ask for better service. Will come back again in the future for more service. Great service. Everything was handled in a professional manner. Could not ask for better service. Will come back again in the future for more service. More
by pwdarkfenix
Employees Worked With
Aaron Yiu
