First Texas Honda

Am a happy camper. Had my yearly state inspection done. Had been in earlier to find out if I needed a appointment. Was told did not need one but if one comes in earl Had my yearly state inspection done. Had been in earlier to find out if I needed a appointment. Was told did not need one but if one comes in early the wait is shorter. Arrived rather early and was taken care of. More

wonderful I looked and waited for several years to find a new vehicle/color combination I could live with. I went to many dealerships and most people were fair I looked and waited for several years to find a new vehicle/color combination I could live with. I went to many dealerships and most people were fairly nice to me, but everyone at First Texas was nice to me in a caring way. The place just seems open and sunny. More

Horrible dealership and experience Most people have never heard of rail dust. We hadn’t either, until three months after our vehicle purchase. And let me tell you, this has been a night Most people have never heard of rail dust. We hadn’t either, until three months after our vehicle purchase. And let me tell you, this has been a nightmare. We purchased our new Honda Pilot this past summer and after a thorough hand wash, discovered small yellow/rust colored specks ALL OVER the vehicle. After some searching on Google, I was pretty sure, our car was covered in what’s called “rail dust”. If a vehicle is transported by train or sits by tracks, there’s a fine dust that can get into the paint. This dust is corrosive and over time, it rusts away at the vehicles paint. We went over the car VERY carefully at purchase, and it seems that it took several months for the rail dust to rust, to the point to where it could be seen. As you can imagine, we were horrified, that our brand new $40,000 car was essentially covered in “rust”. First Texas was initially helpful and offered to do something called clay barring. This is supposed to remove the rail dust. After they had the vehicle for about a week to clay bar it, we were called, told the vehicle looked like new, and to come pick it up. It only took about 5 minutes to see, the car was STILL covered in rail dust. So, either they did a POOR job at inspecting the car, or they flat out lied to us. Either way, the car did NOT look “new” again. Okay, we gave them another shot. This time, they said the vehicle had to be taken apart and throughly went over. We were NOT happy with a brand new vehicle being disassembled OUTSIDE of the factory when it was only months old, but we felt like we had no other choice. We left the car there for about three weeks, picked it up...and guess what.. Not only was there STILL rail dust on the car, seals were put back improperly, the rear doors now are not fully aligned properly, AND they put a scratch on a door and tried to cover it up with touch up paint!!!! The trim (that also had rust), we were told was replaced, yet there are still pieces of trim that have rust. We now have a vehicle in WORSE condition then it was before we took it to the dealer. We are currently speaking with lawyers and the GM. Honda corporate is of NO HELP, as dealerships are privately owned, and they wash their hands of what happens at the dealerships. Last time we spoke with the GM, he offered to swap it out with another vehicle...but it would cost us $9,000. Yep, THIS IS INSANITY folks. Most recently, we had a professional come to look at the car. He was able to get out a couple of spots they missed and said, they must have not been thorough. He was also SHOCKED, when I told him the car was taken apart. He saw no need for that and was flabbergasted when I showed him the damage they had done to our vehicle. I am only leaving this, because we are at our wits end. This has been absolutely horrible and people need to know, what this dealership is capable of. You’ve been warned folks. More

Replace Battery and helpful advice that saved us time I am thankful for the advice we received in regards to our vehicle and whether the issue was a battery or something else. Yish Henderson was super he I am thankful for the advice we received in regards to our vehicle and whether the issue was a battery or something else. Yish Henderson was super helpful and friendly! I am thankful how easy he made the experience. This was another great experience for me and my family at First Texas Honda. Thanks guys! More

2013 CR-V starter repair Chris Sutton the service rep went above and beyond to provide the service I needed in spite of the several day wait time because I did not have an app Chris Sutton the service rep went above and beyond to provide the service I needed in spite of the several day wait time because I did not have an appointment. He also checked my master service agreement and found my repair was covered with a slight deductible. He did a great job for me! More

Unaccountable for Bad Service There was a mismatched rotor job done on my car, and about a month after they fixed it, my ABS and the Vehicle Stabilizer failed. They took no account There was a mismatched rotor job done on my car, and about a month after they fixed it, my ABS and the Vehicle Stabilizer failed. They took no accountability and would not even explain how this rare failure happened. More