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First Texas Honda

Austin, TX

4.8
2,670 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,670 reviews

June 15, 2023

Best Honda service in Austin. Service tech Jay Jank provided THE BEST service I have ever experienced. More

by Jjohnson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Jun 15, 2023 -

First Texas Honda responded

Thank you for being our guest, Jjohnson13! We're grateful to be your favorite and we will be sure to pass your kind sentiments along to Jay. If there is anything we may assist with in the future, please do not hesitate to let us know! We're here for you! :) - The Team at First Texas Honda

May 21, 2023

Jay Jank and the service team at First Texas Honda always strive to go above and beyond when we visit to have my wife’s car serviced. I have already been “dealership adverse” till we started taking our 2017 More

by Starion88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Guzman - Service Technican , Jay Jank
May 23, 2023 -

First Texas Honda responded

Starion88, words cannot describe how much we appreciate this friendly review for Jay! He is awesome and we can't wait to commend him for doing such a great job. Thank you for selecting us to assist with your Civic's servicing needs! :) - The Team at First Texas Honda

May 19, 2023

Best service in Austin! Many thanks to Zachry for his good advice and quick service. More

by achristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachry Rivkin
May 23, 2023 -

First Texas Honda responded

Thank you for the wonderful review, Christian! We can always count on our awesome clients to leave friendly messages like this, and we will be sure to pass your kind sentiments on to Zachry. If there is anything we may assist with in the future, please do not hesitate to let us know! :) - The Team at First Texas Honda

May 18, 2023

It’s always a good experience. Having an advisor is great, Luis was great with communicating about my vehicle. More

by Chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
May 23, 2023 -

First Texas Honda responded

We're glad to hear it, Chelsea! Our team is always hard at work to provide impeccable experiences like this, and we will be sure to share your words of support with Luis and the rest of the team. Thank you and we'll see you next time! :) - The Team at First Texas Honda

May 05, 2023

My 2021 Honda Pilot EXL is having electrical issues. First Texas has been so understanding about providing multiple different loaner cars. It now looks like the needed replacement part will not be avail More

by honda service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Broaderick, Zach Clark
May 09, 2023 -

First Texas Honda responded

Thank you for taking a moment to let us know how your experience went! It's great to see that our team has provided a stellar experience thus far, however, we are sorry to hear that the wait time for the replacement part is longer than originally expected. With the parts shortage happening at this time, it may take our store longer to receive a certain part. We understand the frustrations that come with this and we sincerely apologize for the inconvenience. If there is anything else we could have done better to earn that 5th star, I would love to know. Please feel welcome to contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again and take care! :) - Timothy Shook, COO

May 05, 2023

Luis made certain that all service work I requested was completed to my satisfaction. Having a service advisor devoted to the highest level of customer service is the main reason I chose First Texas Honda More

by Connie.Viator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
May 09, 2023 -

First Texas Honda responded

Thanks for the love, Connie! It's wonderful to see that Luis provided a top-notch experience and we cannot wait to share this raving review with him. We appreciate you selecting us to assist and we look forward to the next time you make it our way! :) - The Team at First Texas Honda

May 05, 2023

I’ve owned two Hondas, both of which I’ve had exclusively serviced at First Texas Honda. It’s a no-frills, no fuss dealership, which I appreciate. After today I have to admit that I have a new favorite assoc More

by MBM827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Garduno
May 09, 2023 -

First Texas Honda responded

MBM827, this is exactly the kind of experience we always strive to provide! Thank you for taking a moment to share this encouraging note about Luis and the rest of the team. We are passionate about what we do and we look forward to the next time you make it our way. Thanks again! :) - The Team at First Texas Honda

April 28, 2023

I always have a great experience at this dealership. Ivan Heredia has been my advisor every time my car need maintenance. He is been professional, honest, polite and attentive as always. I really trust More

by Christian R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
May 02, 2023 -

First Texas Honda responded

Christian, thank you for such a friendly review! We are grateful for your generous comments about Ivan. Our team takes pride in providing exceptional service, and we're thrilled that he was able to exceed your expectations. We're thankful to be your favorite and we look forward to the next time you make it our way! :) - The Team at First Texas Honda

April 25, 2023

My appointment was at 11:00 I arrived about 10 minutes early. Was greeted by triage and told my Advisor would be with me shortly. Promptly at 11:00, Bobby Mills was at my vehicle asking me what services I More

by bmadison709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mills
May 04, 2023 -

First Texas Honda responded

Bmadison709, what a joy it is to see this review! It is always our goal to deliver first-class experiences like this, and we cannot wait to relay your friendly words to Bobby. We've always got your back, so please do not hesitate to reach out if there is anything we may assist with down the road. Thank you so much and take care! :) - The Team at First Texas Honda

May 04, 2023 -

bmadison709 responded

Great Service should be acknowledged! You are welcome.

April 04, 2023

Andre was my service advisor and was very kind and made it a pleasant experience to bring my car to be serviced. More

by janp5173
Recommend Dealer
Yes
Employees Worked With
Andre Kamouie
Apr 18, 2023 -

First Texas Honda responded

Janp5173, thank you for your words of positivity for Andre! This is exactly what we aim for and we cannot wait to share your generous feedback with the team. Happy cruising and please let us know what we may assist with moving forward! :) - The Team at First Texas Honda

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