First Texas Honda

I took my vehicle for service on a recall and my service provider Bobby was very friendly and was willing to answer any questions and concerns I had. provider Bobby was very friendly and was willing to answer any questions and concerns I had. More

My service adviser Fred Mathis is always very attentive and answers all my questions, I will always ask for him and know that I can depend on him for great service work. First Texas is lucky to have him t and answers all my questions, I will always ask for him and know that I can depend on him for great service work. First Texas is lucky to have him to represent the company, I feel like I have stepped back in time to times where people were respected, my vehicle is cared for and my time is important, I see him taking care of each customer as if they are the only customer he has all day. This reminds me of when I was a lot younger since I am 78, I know his momma raised him right. Thanks Fred. You are # 1 in my book!!!! More

Mr. Sebastian Auberg Provided Me With Excellent Customer Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. More

It's my 3rd visit to First Texas Honda, after getting a 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming in. You've made an appointment, and they pull up all your service records on the tablet, and go over what they will be checking and doing maintenance on. They listen to my concerns, we make a plan, and they give me the price estimate right then. (And it was "spot on" -- nothing unexpected.) They let me know what is coming up to consider for maintenance, and since I want to drive my vehicle 200,000 miles -- I listen. (Service Manager was Chad). More

I went in for some maintenance in the afternoon, and Bobby Mills made it happen by 6 p.m. Thanks for excellent service! Bobby Mills made it happen by 6 p.m. Thanks for excellent service! More

Zach was nothing short of stellar - at each and every point of our service transaction! I came into the dealership seeking support for a re-key solution when I lost the last remaining key to my friend's point of our service transaction! I came into the dealership seeking support for a re-key solution when I lost the last remaining key to my friend's Honda Fit. He assured me of the possible solution, was capable, on point, supportive, kind, and very responsive, with excellent communication all along the way. It was my friend's car, but the Zach's service was so excellent, that it made me wish I had a Honda myself. (Maybe next time!) More

Zach answered all of my questions and quickly took care of resolving my problem. Couldn't be happier with the service I received. of resolving my problem. Couldn't be happier with the service I received. More

Excellent, fast service. There is a Honda dealership that is closer to my home, but I would absolutely make the drive again, First Texas was so much better. There is a Honda dealership that is closer to my home, but I would absolutely make the drive again, First Texas was so much better. More

It all started at the check-in that I was in for something exceptional. The curious lady took time to find my appointment and redirected me to the Mr. Bobby Mills, Service Advisor. Then the ball kep something exceptional. The curious lady took time to find my appointment and redirected me to the Mr. Bobby Mills, Service Advisor. Then the ball kept rolling into greater and greater moments. Even the Loaner Department took time to ensure I was taken care of. The car porter was the nailer of it all to top it off. He gave me a clean car, a genuine, caring and friendly engagement before sending me off. The return was not that different, though, they can be busy attending to other customers and you just have to be patient. I got my business taken care of and I was out of there. More

Customer service is the best! Zachry made sure the MOST recall issue was completed in the stated time frame and arranged a loaner car while our 2021 Pilot was serviced. Zachry made sure the MOST recall issue was completed in the stated time frame and arranged a loaner car while our 2021 Pilot was serviced. More