First Team Honda

Happy customer! Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All my needs were met and my questions answered.... boy did I have a lot and they had a lot of patience. Any time something has come up, my phone calls have been promptly returned; let me mention Courtney's excellent customer service at this time. Enjoying my 2016 Honda Civic EX. Worth the drive! More

Excellent Service I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2 I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2010 Odyssey. Reasonable prices and excellent communications. I have not experienced anything like what other reviewers have mentioned. Glad I made the switch! More

Unresponsive service managers. After being unhappy with service at the Western Branch location of First Team I called the service manager. She was is a showing someone from Honda c After being unhappy with service at the Western Branch location of First Team I called the service manager. She was is a showing someone from Honda corporate around the dealership so I left a voicemail. Several days later I still have not gotten a return phone call from her. When I hadn't heard from her I called her boss Lloyd and left him a voicemail about my situation that I wanted to talk to someone about. Guess what? I haven't heard from Lloyd. We've been dealing with first team Honda for 9 years and until now we have never had any serious issues period has first team been sold? Are they trying to save money so they got rid of all the people that have been there for years? Why won't they return phone calls? More

Customer for life! I have been coming to this dealer for service on my Honda for 4 yrs now...If there is ever a time where you feel like the service wasnt up to par just I have been coming to this dealer for service on my Honda for 4 yrs now...If there is ever a time where you feel like the service wasnt up to par just speak to a manager. They aim to please and appreciate their customers. That says a lot. They really do try to strive for ppl's business which is why I continue dealing with them. I went across town in Chesapeake to buy another car at another Honda dealership because First Team Honda didnt have much of a selection at the time. Worst mistake! Even with the other dealership's gimmicks of free oil changes and engine guarantees you can't beat First team Honda's attitude going above in beyond to provide excellent customer service. while they may not give you free oil change but their vehicles are already price cheaper than that competitor that it really does NOT matter. Plus how much do you really spend in oil change a year anyway? $130 if even... Not worth paying thousands in total price of a car at the other dealership. Do your research and do the math. In addition to the care, and excellent customer service you will receive at First Team Honda. Spent your hard earned dollars where a company value you as a person and not how much they can get from you. More

Update to my previous review I wrote a review on First Team Honda today because I was very upset with the service manager named Diane and the "Tires for Life" program. After I wro I wrote a review on First Team Honda today because I was very upset with the service manager named Diane and the "Tires for Life" program. After I wrote the bad review, I went to First Team Honda and spoke to the General Manager, John McDonald. I explained everything to him about how I was told I needed new tires but I would have to pay for them and they would not honor the Tires for Life. He was very nice and without any delay, he corrected the issue. He had four new tires installed on the car and covered the cost with the Tires for Life contract. Mr. McDonald was very professional and pleasant. He listened and took fair and reasonable action and turned me from being irate, to a satisfied customer. I love my ol' Honda CR-V, but someday I will have to buy another car and when I do, I'll have no doubts about buying from First Team Honda as long as Mr. McDonald is there. He gained my family's and my trust by honoring the contract and keeping us safe. Thank you. More

There more worried about getting your money then helping you First team Honda is full of cramp. The only thing they want is your money and there very unpleasant. I been to 10 dealerships in the past week and by First team Honda is full of cramp. The only thing they want is your money and there very unpleasant. I been to 10 dealerships in the past week and by far this is the worst. They lie to you and tell you things about a car that not even true. Pretty much the customer is an idiot and there car geniuses. Need to hold training on customer service, not B.S in customers. More

Unpleasant experience. There are many areas in which this dealership could improve. They tend to rush the customer into deciding on a product, beg them for high rating on t There are many areas in which this dealership could improve. They tend to rush the customer into deciding on a product, beg them for high rating on their Honda Survey, and once the deal is complete their lazy Salesperson doesn't take the time to go over the features of the car with you and says read the manual. The finance representative beg the customers to purchase the extended warrany then gives the customer a guilty for not buy. If everyone on their team from sales to service would simply do their job, their would be no need to ask the customer for high survey reviews.. Basically, I would not recommend this dealership. More

Service First Team in Chesapeake has terrible service!!! Had an appointment at 8 am and waited over two hours for an oil change and tire rotation!!! Don't use First Team in Chesapeake has terrible service!!! Had an appointment at 8 am and waited over two hours for an oil change and tire rotation!!! Don't use them!!! I give them a rating of F!!! More

Only a HONDA for me! When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought a When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought all 13 Honda's from FIRST TEAM HONDA on Western Branch Blvd. My salesman, and the only one I buy my cars from, is D.A. Young. Now this guy really knows his stuff and will treat you with courtesy and dignity. D.A. is both knowledgeable and committed to getting his customers the best deal possible. I trust him explicitly. The service department is unbeatable. I don't have to spend the day waiting for my car to be ready. I love how approachable all the service staff are and the manner in which they address any issues. I never had any major problems with my cars because they are too new to have major problems but I do go in for the recommended service, free state inspections, etc. Make a visit. Talk to D.A. Young and decide for yourself. You'll be glad you did. More

Well Worth the Drive Whether You Live Near or Far Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First T Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First Team Honda did a GREAT job for us, if any LOCALS are in the market. Once Dixie-Anna (392-2048) in their internet search dept located the vehicle we were looking for, saleswoman Ashley (439-0774) took over and made sure everything went smoothly. Don't think we could have found a better deal anywhere, and we tried...lol. Would have saved time just going to First Team to begin with. We'll definitely be going back the next time we need a car. Nice to see a car dealer where pushiness is NOT the norm. More