First Team Honda

Update on Experience with First Team Honda engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I bought an extended warranty and it should cover it, really didn't like the feeling I got when there was a problem, codes on the vehicle, same code as I got, prior to me buying it so I feel like they knew, very disappointed, I guess I need to carry a code tool with me to check the codes myself, lesson learned but I cannot in good faith recommend this dealership since it was , call your warranty, not let us fix it, I mean really, in the first 30 days, no sense of responsibility, what would of happened if I hadn't bought the warranty???????? UPDATE TO REVIEW: Service manager called me today to check on vehicle, had a great conversation about what was going on, what to expect and felt very good about the situation... I believe lack of communication was the problem, I really should of been referred to someone when I complained instead of speaking with my salesman, not his fault, he was just out of his wheel house. I love this vehicle and although this dealership is out of my way for service I would definitely consider going there due to the follow thru from Keith the Service Manager, thank you Keith!!! I appreciate you taking the time to call me and talk to me about what was going on and listening and not being on the defense to my concerns, it really went a long way in changing my mind and this review More

First Team’s Service Dept Hats off to Diane Johnson and FTH service dept personnel. In particular, I want to thank her and Rachel McClellan for their unwavering support in ass Hats off to Diane Johnson and FTH service dept personnel. In particular, I want to thank her and Rachel McClellan for their unwavering support in assisting me with my Hondas. Both them and the new service manager make it a point to ensure I receive quality service each time I visit. Give them a raise each time a new vehicle is sold. They deserve it!! More

The service department is horrible The sales team is great! The service department is horrible. No more than 3 months after I purchased a new vehicle my radio started to occasionally st The sales team is great! The service department is horrible. No more than 3 months after I purchased a new vehicle my radio started to occasionally stop working. I have videos when my radio randomly turn off. The dealership refuse to fix the problem because it works when it's in the shop. The service manager and Honda told me in order for them to fix it, it must happen all the time. I will never purchase another Honda and I will never purchase a vehicle from First Team. More

Fantastic deals and customer service I had such a pleasant experience with this dealership (specifically the manager Mark and sales consultant Andrew). This was my first time buying a new I had such a pleasant experience with this dealership (specifically the manager Mark and sales consultant Andrew). This was my first time buying a new car and they made the experience so easy for me and were extremely patient with me (I'm talking weeks of me going back and forth). I originally wanted to buy a used vehicle but the offers they made quickly changed my mind to leasing a brand new one (seriously, you could not turn down these deals). They also had a recent college grad program that I was applicable for and offer a lifetime warranty once the manufacturers warranty runs out so I know I'll always be covered. They even drove a car down from Richmond for me so I could get exactly what I wanted. I'd highly recommend this dealership for your car buying needs! More

Wonderful car buying experience! I just purchased a 2017 Honda Accord and I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager I just purchased a 2017 Honda Accord and I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager Mark B. are such a dynamic team! Great atmosphere, great company, smooth transactions, and great price. I would definitely recommend purchasing your next car with D.A. Young, such a honest man. Mark B. is one of a kind, a business man and a great sales manager. Thank you!!! More

Interested in purchasing a used car I recommend through my experience you do not shop a First Team Honda. I was looking to purchase a used automobile. First, while speaking to the Sales I recommend through my experience you do not shop a First Team Honda. I was looking to purchase a used automobile. First, while speaking to the Sales Manager on the phone, yes the Sales Manger, I could overhear multiple people in his office laughing and talking amongst themselves. After visiting the dealership and test driving a vehicle I was somewhat interesting in purchasing I was made to feel like an idiot by the same Sales Manager. The heater was broke and was throwing out cold air. I was questioned by the sales manager if the heater was really broke and if I was confusing the heat outside with the heater being broke. I have no interest in revisiting this business again. More

Never ever again We took our vehicle to be repaired because we had no heat... and Matt (Service Dept) calls this morning and said our car is ready and all put back tog We took our vehicle to be repaired because we had no heat... and Matt (Service Dept) calls this morning and said our car is ready and all put back together. Guess what we brought it there with no heat and now there is a bill of 700 plus dollars and still no heat!!! Curtis Joyner More

Happy customer! Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All my needs were met and my questions answered.... boy did I have a lot and they had a lot of patience. Any time something has come up, my phone calls have been promptly returned; let me mention Courtney's excellent customer service at this time. Enjoying my 2016 Honda Civic EX. Worth the drive! More

Excellent Service I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2 I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2010 Odyssey. Reasonable prices and excellent communications. I have not experienced anything like what other reviewers have mentioned. Glad I made the switch! More

Unresponsive service managers. After being unhappy with service at the Western Branch location of First Team I called the service manager. She was is a showing someone from Honda c After being unhappy with service at the Western Branch location of First Team I called the service manager. She was is a showing someone from Honda corporate around the dealership so I left a voicemail. Several days later I still have not gotten a return phone call from her. When I hadn't heard from her I called her boss Lloyd and left him a voicemail about my situation that I wanted to talk to someone about. Guess what? I haven't heard from Lloyd. We've been dealing with first team Honda for 9 years and until now we have never had any serious issues period has first team been sold? Are they trying to save money so they got rid of all the people that have been there for years? Why won't they return phone calls? More