First Team Honda

My experience in purchasing my 2022 Civic Touring was a dream. The Sales Manager, Mark, was able to find the exact car I wanted, which other dealerships have not been able to do in over 2 months. The Sale dream. The Sales Manager, Mark, was able to find the exact car I wanted, which other dealerships have not been able to do in over 2 months. The Sales Associate, Todd, was very friendly, patience and thorough in explaining all the the features of my new car and handling all the paperwork. Lori, the Delivery Coordinator, and Ray, the Finance Manager, were also very thorough in explaining all the warranties available and coverages for each. I had the pleasure of meeting the owners, Mr. Ashton Lewis, Sr. and Ashton Lewis, Jr. during my visit. They pick their employees well and lead by example, which shows in the work ethic and overall atmosphere in the dealership. They are all experienced, friendly, patient and professional. They are truly focused on customer satisfaction. I highly recommend the First Team Dealerships. More

The sale team were awesome as far as getting me into a car, however the car I purchase has been a headache, I don't understand how you sale a car with so many issues, its just a month the car has been bac car, however the car I purchase has been a headache, I don't understand how you sale a car with so many issues, its just a month the car has been back over 4 times already, I don't know who works in the repair shop but this is ridiculous, I guess they don't put cars on the machine to find out what the problem is, they claim they sent the car out for repairs, yet it still has the same issues. More

Went for an 11 o clock appointment for an alignment and was told it would be ready within an hour and I requested a shuttle home. The shuttle came after a hour and I was told the job would be done after lu was told it would be ready within an hour and I requested a shuttle home. The shuttle came after a hour and I was told the job would be done after lunch. My car was not ready for 6 hours later causing me to not have a ride back to work. There wasn't an apology offered. More

Great Service!! I Purchased the 2021 Honda CRV. My experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I w experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I was satisfied. I appreciate all that he did. I highly recommend First Team Honda. Thank You More

I was so nervous about purchasing a vehicle. I haven't had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first perso had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first person I saw when I drove into the car dealership. He really put me at ease by asking me questions about the type of vehicle I was looking for. He was very knowledgeable, friendly and trustworthy. Those are very important traits to have when you're trying to sell a vehicle. He made my car buying experience easy, smooth and surprisingly fast. I'm telling everyone that I know to buy a vehicle from First Team Honda! Everyone that I encountered at the dealership was very friendly. It was great meeting with Amanda and going over all of the details of my purchase. She was very nice and honest! Thank you Honda First Team for my 2017 Chevrolet Equinox! I absolutely love it! More

This is my 3rd purchase with this particular dealership. My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been v My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been very kind and has made me feel like family. If you live in the Western Branch area, get your vehicle from them. You will not be disappointed. More

To say I am satisfied with the purchase and the service I experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an abso experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an absolute pleasure! Not only did I leave with a “new” car, I also made a new friend! I had to bring the car back for some minor things which were promptly addressed that day! While the car buying process is ultimately a business transaction, it was fun! After test driving a few cars, I had initially picked one vehicle. I came back the finalize the deal. However, someone else beat me to it (that was completely due to my stubbornness!). So, I had to start the process again! Jeff knew what I was looking for. I decided to go to grab some lunch while he searched all of First Team’s inventory (not just Honda’s). When I called to tell him I was on the way back to the dealership and let him know that I found a vehicle I’d like to check out while searching their website during my lunch, he had picked the exact car I did! If you’re looking for a new or preowned vehicle and want to have fun with plenty of laughs in the process, go visit Jeff “Motor” Malone! Shout out to the sales manger, Brandon as well. He ensured the process went smooth, and despite my moment(s) of hard headedness, I left satisfied and a vehicle I love! Thank you, First Team Honda! More

I went to get an oil change on my 2019 CR-V and out of the 3 service advisors mine is the one who thinks she doesn't have to wear a mask. On the front entrance doors to the dealership it is displayed "mas the 3 service advisors mine is the one who thinks she doesn't have to wear a mask. On the front entrance doors to the dealership it is displayed "masks required" and from the looks of it everyone that works there had one on except Diane Johnson. First team, if she is not going to follow your own rules than she does not need to be interacting with the public. More

TERRIBLE!!! I Waited 3 hrs yesterday to sign papers for a new suv,After going over the deal,an hr later this so called (BRANDON) COMES AND SAYS I WILL OWE $595.00 MORE ,SAYS THE FORGOT TO TELL ME, Some kin a new suv,After going over the deal,an hr later this so called (BRANDON) COMES AND SAYS I WILL OWE $595.00 MORE ,SAYS THE FORGOT TO TELL ME, Some kind of Acquisition fee, SO I TOLD HIM I WOULD GIVE HIM THE DISC THAT GOES INTO MY MERCEDES THAT I HAD TO BUY OUTRIGHT AND WE CAN CALL IT EVEN HE AGREED!!!! BUT GUESS WHAT HE LIED I GUESS HE THOUGHT I WOULDNT NOTICE AT SIGNING ALL MY PAPER WORK BUT I DID AND CONFRONTED HIM WHICH HE SAID HE HAD TO CHARGE ME. SO MY QUESTION IS HOW MANY OTHER CUSTOMERS HAD HE SCAMMED THAT DIDNT NOTICE??? BUYER BEWARE, HE IS A BALD FACE LIAR!!! More

Douglas A. Young is a great salesman! Definitely come to him, he knows exactly what he is doing! Definitely helps you find the perfect car! him, he knows exactly what he is doing! Definitely helps you find the perfect car! More