First National Fleet & Lease

Quick, thorough, and painless! I came in interested in a Hyundai, armed with a lot of questions. Leo ensured my needs were met, and gave me confidence in my purchase. Once I decided to pull the trigger, the Hyundai, armed with a lot of questions. Leo ensured my needs were met, and gave me confidence in my purchase. Once I decided to pull the trigger, the process was fast and easy. More

Leo and Jonas were extremely helpful in my first car purchase. Leo drove the requested vehicle from Tacoma to Seattle so I could test drive. They were both great at answering my questions and I got a be purchase. Leo drove the requested vehicle from Tacoma to Seattle so I could test drive. They were both great at answering my questions and I got a beautiful new (to me) little HR-V at a great rate. I didn't feel like either gentlemen were too pushy or overbearing. It was a relatively painless car buying experience. I am happy with the experience I had at First National. More

Terrill and Katim were very professional and respectful. They helped me getting the vehicle I wanted. I fully recommend First National to first time buyers. They helped me getting the vehicle I wanted. I fully recommend First National to first time buyers. More

Great service and great diversity in makes and models. Clean cars and great employees. I really enjoyed my experience with Rock. He was very involved with my experience. Clean cars and great employees. I really enjoyed my experience with Rock. He was very involved with my experience. More

Great help in finding a vehicle to fit my needs! Above and beyond to help out and look for the best rate and price! They are wonderful and beyond to help out and look for the best rate and price! They are wonderful More

Overall the experience was a positive one. The salesman was very nice. We waited well over 2 hours to sign papers though which was not ideal with three children. I wish our salesman was a bit more thorough was very nice. We waited well over 2 hours to sign papers though which was not ideal with three children. I wish our salesman was a bit more thorough in the way of working for us to get us the best deal. I did not feel as though he had our best interest in mind and that he was just trying to make a sale. Finance was wonderful, jack was very kind and quick once we got into his office. More

Avoid this dealership. Katim quoted us a false price for the car and by the end of transaction we were charged $4000 more than their listed price. John Yang seemed friendly but clearly participated in screw the car and by the end of transaction we were charged $4000 more than their listed price. John Yang seemed friendly but clearly participated in screwing us without any reservation. More

They didn't hesitate to transfer a vehicle from their Seattle lot just for me to test drive. Good decision on their part because I feel in love with the car and bought it the next day. Seattle lot just for me to test drive. Good decision on their part because I feel in love with the car and bought it the next day. More

Went to negotiate a used car and they added $2200+ to the KBB value bc it had low mileage. Seriously?! The KBB values automatically account for and vary by mileage...so clearly this is a shady tactic to just KBB value bc it had low mileage. Seriously?! The KBB values automatically account for and vary by mileage...so clearly this is a shady tactic to just add more money to the overall price using a bogus justification. Typical used car sleazy tactics. Tried calling a Mgr John Yang. No response. The only good thing about this place is they let you test drive alone...so far that reason they get 2 stars instead of 1. But don’t expect fair deals here. They’re gonna gouge you. 11/12 Update: The Sales Mgr Ahmed contacted me. At first I was impressed by this. I was open to discuss the issue with him and I was also sincerely open to the possibility there may have been some misunderstanding. So I reached back out to him via text. However, I said a conversation would be pointless if he can't reproduce the piece of paper Paul showed me. That piece of paper showed 2 things: 1) their KBB value (which didn't even align with the KBB value I got from my official KBB app, but whatever that's not the main point)...and 2) a line item that added $2200 IN ADDITION TO the KBB value they provided. The line item was for low mileage. So to be clear....Paul was telling me that IN ADDITION TO the KBB value, they were adding an EXTRA $2200 because they car had low mileage. Ahmed was unable to reproduce this report for me. Personally this seems highly suspicious. Surely all the sales reps use the same documents for every sale. And also, why didn't Paul simply confirm what I saw? It seems obvious he lied about it to Ahmed....so whereas I wasn't calling anyone a liar in my original review, now I am! It seems clear Paul wouldn't corroborate the quote sheet as I described it. So then Ahmed goes back and forth with me trying to ascertain what "low mileage" line item I was referring to and in the end, he refused to acknowledge my claim that they added $2000+ to the KBB value of the car because of a markup for low mileage. Then at that point, he had the AUDACITY to accuse me of making it up. This is extremely offensive to me. I know what I saw. There was a clear line item adding $2200 to the price of the car (on top of KBB value) for low mileage. I saw with my own tow eyes. I discussed it with Paul at length. It was the core of our negotiating problem. I'm 100% positive what I saw. Then this guy has the nerve to call me a liar? I took precious time out of my day to give this guy an honest chance to explain himself. I listened to him openly and with a clean slate...and in the end he called me a liar. What an enormous waste of my time. Clearly the sales rep covered up the low mileage markup when his boss asked about it...and then clearly Ahmed refused to be accountable for it. Instead he decided to claim I was a liar who randomly decided to attack some small town used car dealership for no apparent reason. What a joke. So after he refused to reproduce the document with the line item I was referring to, and then proceeded to call me a liar...I then told him to eff off, and I blocked his number. Clearly this guy was wasting my time with insults and no accountability...so I ended the conversation. So now my original 2 star review has been downgraded to 1 stars. I'd give it 0 stars if I could. Bottom line, my experience with this dealer tells me they use shady tactics to gouge customers. If they simply told me they were marking up the price (above KBB) based on market demand, or bc WRX's are more expensive in the PNW, or because they have other offers already, or anything else along those lines...then I simply would've accepted a legitimate reason like that. But instead, they claimed the car is worth more than KBB value because it has low mileage. That makes no sense! It's a bogus excuse to markup the price. Then my 2nd problem was getting harassed and called a liar by the sales manager because I wrote an honest review. Ridiculous. P.S. I got a PPI on the WRX and it had major frame damage, major cosmetic issues, and a $1500 timing belt due...and they still asked $2000 above KBB! Enough said. More

At your auto shop dealership you had some amazing cars I found exactly what I was looking for my sales person was courteous and professional and he had excellent customer service I would gladly recommend an found exactly what I was looking for my sales person was courteous and professional and he had excellent customer service I would gladly recommend any family member or friend to purchase a car it’ At your establishment More