First Hyundai

Review We had a great experience- the staff was courteous and helpful, and listened to our vehicle needs to ensure we got the right fit. We will most defini We had a great experience- the staff was courteous and helpful, and listened to our vehicle needs to ensure we got the right fit. We will most definitely be returning for service and for future vehicle purchases! More

New Tucson We had a good experience at First Hyundai, James Clanton was friendly and very helpful in getting us into our second lease from First. We would defini We had a good experience at First Hyundai, James Clanton was friendly and very helpful in getting us into our second lease from First. We would definitely recommend our friends and family to use First. More

Good at first, horrible soon after My wife and were in the market for a newer car to replace my aging one. I had been looking at various makes and models and decided that a Hyundai S My wife and were in the market for a newer car to replace my aging one. I had been looking at various makes and models and decided that a Hyundai Sonata was going to be my best bet. We are from the Albany, NY area and I quickly found that the selection here was not very good. I expanded my search quite a bit and found this dealership to have quite a selection of used Sonata’s within the parameters that I was searching for and most of the cars were CPO. I began to correspond with Deb Casse by email on their selection. She was very helpful at this time and accomodating to my numerous inquiries. I eventually decided to make a 2.5 hour trip to their dealer to look at cars and possibly make a purchase. Mind you, I anticipated this would be a lengthy process so my wife and I actually drove to the area the night before so we could be at the dealer first thing. Upon entering the dealership I was briefly introduced to Deb and was told that Mark would be helping me. He would get a briefing on what I was interested in and we would proceed in just a few minutes. Mark was very pleasant to work with. He understood we had traveled far and would potentially be looking at many cars. He was proud to tell us that this dealer was the area’s #1 CPO dealer and took great pride in selling CPO vehicles. We looked at many cars and eventually found a CPO car that was within our price range and had features we wanted. Our trade-in ended up being a bit low but I didn’t fret too much as I felt the overall transaction was still good and we decided to purchase this particular car. Our experience was pleasant to this point. However, after this point the sale started to turn for the worse. The person at the finance department was very pushy and was rushing us along. Yes it was near/past closing time but it is not my problem whether or not you have to stay to complete a $20k+ sale. We were offered a slew of extra warranties which we had little time to review and ask questions. Any questions asked would be averted and instead she would ask whether or not we wanted the warranties. We ended up getting some of them as we felt they would be worth it, but we really could have done without the typical car salesman tactics from the finance person. A few days later, we came to find that the dealership had made over 8 separate credit inquires to find financing. We were never asked about the inquiries so it seems that this over zealous finance person took it upon herself to go crazy with the inquiries and negatively impact our credit reports/scores. We now have to deal with each bank to have these inquiries removed due to a staff member’s irresponsible practices. However, the irresponsible nature of the dealer does not stop here. Upon returning home I noticed that all 4 tires had varying damage to the sidewalls. 3 of the 4 tires had damage that appeared to be from some sharp object like a pick and the 4th tire seemed to have had a long slice of the tire material near the bead cut off. There was no damage to the wheels so it seemed odd. But since this was supposed to be a CPO car I assumed that the dealer would have properly inspected the tire and would have properly addressed any issues. I was very mistaken about this. On my way to NJ to visit family I found one of my tires to have lost over 10 PSI and only knew because of the TPMS. I quickly pulled into a rest stop and refilled my tires. After arriving at my destination and leaving the car overnight I came back to the car only to find the same tire that was low on pressure was not completely flat. I filled the tire up with air and quickly visited my local tire shop. Upon their evaluation they found that the tire had been repaired improperly with a patch to the sidewall and I was fortunate the tire just leaked and had not completely blown out. I had the tire shop inspect the other 3 tires to ensure that I was safe to drive home and found they were OK for the time being. With no other choice I had the tire shop change out the bad tire so I could make it back home. I immediately called the dealer and spoke with Anthony about what had happened. He seemed surprised that my car was sold in the state that I described to him and told me he would discuss with the service manager Eddy Pereirra about this and what happened during the inspection. After numerous phone calls and emails over a 5 day period Eddy had to sheepishly tell me that Anthony would not do anything for me. I find this outrageous that a dealer would sell a car with damaged tires and say they won’t do anything despite the immense safety issue it poses to sell a car with tires in this state. One thing to note is that on the checklist for CPO vehicles there is a checkpoint that states, "Tire pressure correct on all four tires/no road hazard damage" which in my mind means that they are checking that the integrity of the tire is acceptable. Side wall damage is never acceptable. I realize that perhaps I should have been more aggressive in this matter sooner, but I was assuming, incorrectly, that this dealer did their job properly. Also, this dealer has taken over 3 weeks to send me my registration for my new vehicle. NY state law requires all vehicles to be inspected within 1 week after sale. I am still driving my car illegally as I have no registration hence no inspection sticker. I hope you all stay clear of this dealer as they have no intention of making good on anything. I will be following up with Hyundai NA as well as all local and state agencies and if necessary taking them to small claims court and filing charges against this dealer and members of their staff. More

Excellent Dealership This is the 5th Hyundai that we have owned and have loved all of them. It is also the 3rd Hyundai we have purchased from 1st Hyundai. You can count on This is the 5th Hyundai that we have owned and have loved all of them. It is also the 3rd Hyundai we have purchased from 1st Hyundai. You can count on excellent service and value for your purchase. All the people we dealt with were friendly, courteous, and knowledgeable. I strongly recommend this dealership. More

Thank you Dereck Dereck did a good job, direct, personable, and allowed me to contact him via text which made scheduling a pick up time for my car very easy while I wa Dereck did a good job, direct, personable, and allowed me to contact him via text which made scheduling a pick up time for my car very easy while I was working. More

Avery Dias - A Star Salesperson Avery Dias was, in short, incredible. His attitude and passion for his job clearly shined through when he was selling me my car. His attention to my Avery Dias was, in short, incredible. His attitude and passion for his job clearly shined through when he was selling me my car. His attention to my needs, and to what I was looking to accomplish was very apparent, and his overall personality made car buying a breeze. He was very straightforward with me, and didn't try to push anything on me unnecessarily. If I had the option to work with Avery for every car that I buy, I would take it. More

great First Hyundai experience Can't go wrong with First Hyundai. Very pleasant and knowledgeable. I felt that they worked very hard for and with me. Never felt pressured. Did fee Can't go wrong with First Hyundai. Very pleasant and knowledgeable. I felt that they worked very hard for and with me. Never felt pressured. Did feel that it was important that I was pleased More

Horrible customer service The customer service is poor. One the paperwork was signed I felt that I was treated like crap. Days and many voicemails were left before I received a The customer service is poor. One the paperwork was signed I felt that I was treated like crap. Days and many voicemails were left before I received a call back. Still waiting for answers with the finance department. I wish I had room to write more. I will not go back and will not refer anyone to this dealership. More

first Hyundai experience Chris Martin was great to work with. He was professional, knowledgable, and friendly. He helped us with every step of the way with our lease and answe Chris Martin was great to work with. He was professional, knowledgable, and friendly. He helped us with every step of the way with our lease and answered all of our questions. We hope to see Chris again when the lease is up. The dealership is clean, well maintained and has a open atmosphere. The staff is friendly and professional. Thank you for a pleasant experience. More

First Hyundai experience Mark Calzo was a great salesperson. He was friendly and answered all of our questions. Best of all, he was never pushy or forced anything on us. My on Mark Calzo was a great salesperson. He was friendly and answered all of our questions. Best of all, he was never pushy or forced anything on us. My only complaint with First Hyundai is that we hoped to get more money from our trade in. More