First Hyundai

Mark was great right from the start. He wasn't too pushy and met all of my needs. He is very kind and really easy to work with. I love my new car! was great right from the start. He wasn't too pushy and met all of my needs. He is very kind and really easy to work with. I love my new car! More

2017 Sonata Sport I am very pleased with my purchase. Everyone at the dealership was very helpful and knowledgeable. I would definitely return in the future. Thank you. I am very pleased with my purchase. Everyone at the dealership was very helpful and knowledgeable. I would definitely return in the future. Thank you. More

After sales experience, from Finance to service Gave this dealership 3 months to make it right and still nothing. Even the General Manager will not reach out. Amazing Car but terrible dealer e Gave this dealership 3 months to make it right and still nothing. Even the General Manager will not reach out. Amazing Car but terrible dealer experience. Buyers beware Since I've been scammed and lied to maybe it's time to let everyone know. When the Finance manager lies to get you to add additional warranties. No one needs to buy additional warranties to secure a loan or lease, but the Finance professionals at First will tell you different. It's illegal and could be legal action not just to the dealer but the Finance manager falsely representing these services. Maybe it's time for a class action??? More

Transparent, clear and pricise. The sales staff and general manager were clear with the dealerships position. They set my expectation properly and did what they said. We came to an a The sales staff and general manager were clear with the dealerships position. They set my expectation properly and did what they said. We came to an agreement.....What more could anyone want? More

best car i ever bought!!! i was very impressed with how well Avery went through everything with me. He definitely took the time to see what i really wanted and made sure i was i was very impressed with how well Avery went through everything with me. He definitely took the time to see what i really wanted and made sure i was happy with what car i picked out. It was nice to see a newer model from my previous lease with newer gadgets and new apple car play. It took me a while to get used to how things worked in the car, but Avery was very helpful with every question i had and made sure i was happy with everything and didn't leave the lot until i was fully satisfied. I would definitely rank him 1 of the best sales men there! More

Good experience Friendly staff James Clanton has been very helpful through the buying process and still continues to reach out to see if there is any else he can help Friendly staff James Clanton has been very helpful through the buying process and still continues to reach out to see if there is any else he can help with More

Hyundai Veloster Very Poor Communication, among the sales and sales managers no communication with customer on items that were promised would not recommend this dealer Very Poor Communication, among the sales and sales managers no communication with customer on items that were promised would not recommend this dealer whatsoever. I'm happy with the car I'm not happy with the service I Received. More

A nightmare that is still not ended August 18, 2016 Dear Sir/Madam; On Sunday, July 31, 2016, I went to First Hyundai in North Attleboro, MA, with the intention of purchasing a new Vel August 18, 2016 Dear Sir/Madam; On Sunday, July 31, 2016, I went to First Hyundai in North Attleboro, MA, with the intention of purchasing a new Veloster. I chose this dealership due to the fact that they had the car, color and options on this particular Veloster that I wanted. This in itself took over 5 hours to work out the details of the deal. I was promised that the vehicle would be ready for delivery (registered, prepped and cleaned) on Thursday, August 4th, all I had to do was bring my plates and new insurance card with me when I took possession of the vehicle. My vacation started on the following Thursday, I live in Ellington, CT and the drive up to North Attleboro, MA is an hour and a half ride one way, we (my girlfriend and I) were attempting to pick up the car on our way to Charlestown, RI to start our vacation. We arrived at First Hyundai at approximately 2:30 PM to find out that my car was not ready for me to drive off the lot. It had NOT been registered and I was given different excuses as to why this had not happened. I was once again promised that it would be registered on Friday and would be ready for pick up on Saturday, August 6th. On Saturday, August 6th, my girlfriend and I drove from Charlestown, RI to the dealership. When we arrived at the dealership the car was still NOT registered it was at this time that I blew up at the sales manager and basically told him to cancel the sale. He proceeded to give me a number of excuses as to why this could not be done but asked what they could do to fix the issues and continue with the delivery of the vehicle. After discussing the options with my girlfriend we felt that if the dealership would offer me throw in the spare tire package I would still buy the car. This was agreed upon with the sales manager on duty that day. He proceeded to tell me that the parts department would have to order the spare tire package since it was not in stock. I was to pick up the spare tire package on Tuesday when I came to get the car. I already had insurance on the vehicle so I was offered dealer plates in order for me to take possession of the vehicle that day. The dealer plates were put on the car and as I was attempting to leave the dealership I looked at the gas gauge that was sitting on empty. I went back into the dealership and the sales person went with me to the local gas station so that my car could be fueled. DMV in Connecticut is closed on Mondays so I was told the runner would go to DMV first thing on Tuesday, August 8th, in order for the vehicle to be registered correctly and I would be able to bring the dealer plates back and put my plates on my car. As Tuesday afternoon once again we took the ride from Charlestown, RI where we were vacationing to First Hyundai in North Attleboro, MA. I gave my plates to someone so that they could be put on the car. A few minutes later the same person went outside and took those plates off & put brand new plates on my car. When I questioned why I was receiving new plates I was told that Connecticut DMV does not allow transferring of plates to a new vehicle. When I did return my plates to DMV on Wednesday, I was told the plates could have been transferred but the dealership must not have asked for that to happen and that was why I was given brand new plates. One of the other reasons that I did choose this particular dealership is the ability to receive free oil changes for the lifetime of the car which was only offered by First Hyundai. I will probably bring my car there for its first service but after that I plan on bringing it to a dealer closer to home. At this point my girlfriend and I are pass the point of being disgusted and angry at the way this entire fiasco has played out. We have wasted countless hours (more than 15) out of our vacation and over 2 tanks of gas in order to take possession of my car that was originally promised to me for delivery on Thursday, August 4, 2016. The promises that were made to us numerous times obviously meant nothing to this dealership and this is why I would not recommend this dealership to anyone looking to purchase a new vehicle. Here it is Thursday, August 18th and I am still waiting to hear back from either the sales person or the sales manager concerning the spare tire package that was promised to me on Saturday, August 6th which I still have NOT received. No one has called, texted or emailed me the progress on obtaining what was promised to me by this dealership. I would hope that someone would look into this situation and reach out to me with a solution to this problem that should not have escalated to this point at all. Robert Pantanella More

Midl costumer service Sales representive needs to carry more focus on customer satisfaction. As a recent costumer, I noticed where they're focus lies and we (customer) can Sales representive needs to carry more focus on customer satisfaction. As a recent costumer, I noticed where they're focus lies and we (customer) can notice. More

EXCELLENT My experience at Hondai was once again a great experience. The service from James Santsaver was friendly,very informative, and without any pressure. H My experience at Hondai was once again a great experience. The service from James Santsaver was friendly,very informative, and without any pressure. He's a very good salesperson. Everything was excellent, THANK YOU. More