First Hyundai

Do not buy from this dealer.. Lifetime oil changes is a joke... You have to add maintenance service which is over 1000 a year to get a free oil change..Also they will try to upsell you a warranty that you joke... You have to add maintenance service which is over 1000 a year to get a free oil change..Also they will try to upsell you a warranty that you d on't need.. More

Well all I can say is Marcus has a lot of patience and is willing to go fight for you to make a deal happen, so with that first Hyandai is lucky to have Marcus he is an asset to your company regardless of ho willing to go fight for you to make a deal happen, so with that first Hyandai is lucky to have Marcus he is an asset to your company regardless of how many sales he makes a month, he knows how to talk and help a customer out rather they are tire kickers or serious buyers either way he helps the same way, so I will 100% buy or lease again from Marcus. More

What do you do when you're in the midst of a pandemic and you'd like to purchase a car? Call Dave Sacco, of course. Dave showed up in his super hero cape (Ok it was only a mask) and made the entire process s you'd like to purchase a car? Call Dave Sacco, of course. Dave showed up in his super hero cape (Ok it was only a mask) and made the entire process so easy and quick. I ended up with a very cool Kona. Seriously, call Dave. He really makes it fun! More

Never again, anywhere but First Hyundai My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic dama My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic damage. I called them up to inform them of this, and I was transferred to service. The service department, run by Billy Depalma, is not only incompetent - they are near criminal. Billy flat out called me a liar on the phone. Said the words "you are lying." When I provided timestamped photographic evidence and had it corroborated by sales, service person Ben promised me they would send the replacement part to my local Hyundai service center. I waited a month for an update. I was once again transferred to Billy. In my entire life, having worked with multiple car service centers, I have never met an individual less helpful than Billy. Billy proceeded to tell me that despite what I was told by sales and also by Ben, he would not work with my local service center to get the part installed for me. He would not send the part to them to have the work done. He would not communicate with them in any way to move this forward. He indicated that all previous communications I've had were incorrect, and that my only options were to get Key Hyundai to do a warranty repair themselves, or to drive 90 miles on my limited lease to have them to do it. When I continued to point out that this was not what I had been promised, he said that he was the final word on the matter. I asked for his supervisor's name, and he refused to give it to me. I asked for his supervisor's phone number, and he refused to give it to me. He then proceeded to suggest to me that if I did not wish to go to First Hyundai, he would simply begin the process of returning the part to corporate. I would never - in my entire life - recommend First Hyundai to another potential customer as long as the service center is run by this team. Incompetence, disrespect, and rudeness aren't the words. Had to escalate the case to Hyundai corporate, who, while not ideal, did manage to make things more right than wrong in the end. More

Worst customer service ever. Salesman was a liar, and not a single person would return a phone call or email. Not worth the frustration or stress. Save yourself much time, energy, and frustration by looking a single person would return a phone call or email. Not worth the frustration or stress. Save yourself much time, energy, and frustration by looking to purchase a vehicle from somewhere else, do not give these guys your business. They do a poor job of representing car salesmen, as there are certainly nice people out there worth someone's time and willing to work with a customer, but the people at First Hyundai aren't it. These clowns are lying crooks. If I could give them zero stars I totally would, but it won't let me, so unfortunately they get 1 star. Seriously, purchasing a car is a big deal, and can be stressful. This establishment is all about getting your money and then dropping you 100%, it's not worth the time or stress that these guys add to it. Go to a dealership who really wants their customers to leave happy and satisfied. More

Katie made sure to get me in there. She assured me everything would be great and it was! Dave was a great guy who went over everything possibly that my suv could do and made the paperwork so easy and everything would be great and it was! Dave was a great guy who went over everything possibly that my suv could do and made the paperwork so easy and was not pushy at all! Josh the finance guy explained all of the paperwork and what I was signing. It was a very fun day and I love my Santa Fe!! More

No one picks up or calls you back I lost my car just weeks after buying it due to a flash flood that went through my garage. I've been waiting for over 3 months for the check from my I lost my car just weeks after buying it due to a flash flood that went through my garage. I've been waiting for over 3 months for the check from my cancelled dealer warranty which I need to pay off the last of that loan. My bank and I keep calling, but no one picks up and no one calls back. It's about to permanently affect my credit and still no one calls back. I bought my replacement car with them too. Silly of me I guess. Definitely not going back again and I would warn people to be wary of this place's financial team and managers. The rest of the team seems nice, but at the end of they day this dealership doesn't have your back. They are happy to take your money, but not at all good at helping you once they have it. Don't expect prompt service from them unless you haven't given them your money yet. More

I wanted to compliment the team in a recent buying experience. I worked with Chris in sales and Rod in finance. They were each helpful, professional, and a pleasure to work with. The first Hyundai gua experience. I worked with Chris in sales and Rod in finance. They were each helpful, professional, and a pleasure to work with. The first Hyundai guarantee (oil change, engine, etc) was a key differentiator. In addition, Wendy and Brett in service did a great job at fixing the “we owe you” list. I do not typically send recommendations like this, but I believe your team did an excellent job from start to finish. More

Marcus was courteous, attentive and very responsive to messages. He was laid back and definitely not like the typical sales rep. Thanks a ton Marcus messages. He was laid back and definitely not like the typical sales rep. Thanks a ton Marcus More

Marcus helped my Husband and I choose my newer Car. We went to the dealership just to look and take a simple test drive and see what other models they had available. Marcus approached us and helped us get went to the dealership just to look and take a simple test drive and see what other models they had available. Marcus approached us and helped us get the vehicle I came for as well as an other vehicle I was interested in. We spoke about likes and what features most interested me and then he took us out on a test drive. Throughout the whole process he was very informative and honest and easy going, which lead to us agreeing to purchase the 2019 Sonata. It was a very relaxed and no pressure scenario, and overall we had a very positive experience and will recommend this dealership and Marcus to our friends when they’re up for a new vehicle. More