First Hyundai

purchasing my santa fe sport I really like this dealership. I went in to just get some prices, saw the vehicle I liked, took it for a test drive went back to the dealership and wo I really like this dealership. I went in to just get some prices, saw the vehicle I liked, took it for a test drive went back to the dealership and worked a great price and left with the vehicle that day. More

Great service The service I received was great! Made sure I was able to get the vehicle I wanted. Mark did a great job! I would highly recommend. The service I received was great! Made sure I was able to get the vehicle I wanted. Mark did a great job! I would highly recommend. More

My Hyundai Derek was great! He listened to what we were looking for and the budget we had in mind and he helped us get exactly what we wanted... I'm very happy w Derek was great! He listened to what we were looking for and the budget we had in mind and he helped us get exactly what we wanted... I'm very happy with the service we received and I love my new car! Thanks Derek!! :) More

Choices Abound Went in to look at a car I saw online, took it for a test drive but it sold literally 5 minutes later. Went back and Dave and Katie had already found Went in to look at a car I saw online, took it for a test drive but it sold literally 5 minutes later. Went back and Dave and Katie had already found similar cars for me to pick and test drive the next time I showed up. Katie was very thorough through emails and patient with my crazy work schedule. Dave was our sales person and he was also very thorough. Actually found out what some buttons mean on cars I have had previously and had no idea what they did. He explains things in a personable manner. Also he was very upfront with everything. Anthony was a man of mystery, although I don't know what he looks like he came back with 4 choices of payment options that we could chose from. Rod was the last step and he gave options but did not make you feel as you had to get them. Kept everything on the up and up. Looking forward and hoping the service team are just as accomplished. More

A+ Obi and the staff at First Hyundai made hopping from one lease to another easier than you could ever imagine. I knew exactly what I wanted to do and t Obi and the staff at First Hyundai made hopping from one lease to another easier than you could ever imagine. I knew exactly what I wanted to do and they helped checked everything off my list. Highly recommended car experience from some of the classiest guys in the area. More

Hyundai Dave was a very personable employee, helped me feel at ease when searching for my first car. Also was completely honest/straightforward throughout the Dave was a very personable employee, helped me feel at ease when searching for my first car. Also was completely honest/straightforward throughout the whole process, I was happy to have him as a car salesman More

Read before buying at or going to this dealership! This was copied from a Facebook post I put on the dealership page. So for starters I purchased my vehicle at your dealership in 2012 brand new. I This was copied from a Facebook post I put on the dealership page. So for starters I purchased my vehicle at your dealership in 2012 brand new. I paid off the loan 2 years ago. I received a promotion flyer offering me 120% of my trade value. There was also a scratch and win thing at the top. When I scratched the spot it said 7500. I called the number on the letter and gave them the code and the woman said that I had to make an appointment to find out more about the terms. So I decided to make the appointment and I called the dealership to ask further questions. The woman who answered the phone said that the trade is based on the assessed value which is what I expected and so I asked her if the scratch off prize was an additional offer on top of my trade, and she replied that it was. So after both working all day, and I'm also 7 months pregnant we drove to first Hyundai to hear more about what we were being offered. I asked for the manager as I was instructed to do and had the letter and my Id which was also part of the instructions. Of course we were approached by a sales person named obi who was very polite, professional, and tried to be helpful. We showed him the letter and he went to check the information and came back and told us that the information in the letter did not match what the dealership had on file but that we would get the full trade offer and we didn't win anything. I explained my frustration so he went back and then comes back to tell us that we had in fact won a 5$ Walmart gift card and that the trade offer still stood. When I told him what our wishes were in regards to a new vehicle if we bought one which I knew would not be met with only the trade, he explained what the dealership had and that it would require financing in addition to the trade and we left because we don't need a vehicle and felt deceived by your dealership. With that said, I am aware that the vehicle I have is not only paid for, but it's also in good condition and high demand. When the time comes for us to make a vehicle purchase we will certainly be going elsewhere, because if the car is valuable at your dealership it's valuable elsewhere. At 7 months pregnant I have no need for being deceived or driving out of my way after working all day to hear that the letter didn't match your records. That's xx, you wanted me to come down there get a vehicle that requires financing and get the one I have so that you can make money off of that too. I'm not stupid, and I'm not that easily sold. I will also be copying this review and posting it to any dealership rating sites I can find and I most certainly will not change it because your potential customers should know how deceptive your business practices are. and btw, the manager never came out, he let obi deal with the issue which wasn't fair to obi, and wasn't very professional on the part of the dealership a good manager resolves customer issues directly, not from behind a desk. More

Not fealing as a valued customer Had a scheduled appointment and a specific car..when we arrived we were not welcomed but a man who introduced himself only as Mark said he would help Had a scheduled appointment and a specific car..when we arrived we were not welcomed but a man who introduced himself only as Mark said he would help us. The car was not ready for us to view nor was it even on the lot. More

Least stressful experience ever! I have been looking for the perfect car! Found the car and color I wanted online. Coming from out of state and driving 1.25 hours, made an appointmen I have been looking for the perfect car! Found the car and color I wanted online. Coming from out of state and driving 1.25 hours, made an appointment with Lindsey and when we got there, they told me that the car I wanted got sold. I was devastated but Roy, our salesman was incredibly helpful to show me some of the other options. We took a drive test of Hyundai Sante Fe, we really liked it but the car that I was hoping to buy was sold an hour earlier. Was ready to walk away when Andre, the sales manager showed us another option and it was so much better than we expected and was hard to walk away empty handed. Transaction was quick and easy. No xx, no hassle, everyone was very nice and helpful. All our questions were answered in timely manner. I would definitely do my business again with them. We are thinking to continue our regular maintenance and services with them even if we have to travel an hour. Hopefully, they won't fail us again. I More

Very satisfied. We have had the car about 3 weeks and are very satisfied. Deeper incentives or a higher trade in value (i.e. 125% of Kelly blue book) as this dealer h We have had the car about 3 weeks and are very satisfied. Deeper incentives or a higher trade in value (i.e. 125% of Kelly blue book) as this dealer had onetime advertised would have even made me happier. More