First Hyundai

We definitely recommend........! Guys the truth is I just saw a car I wanted to buy on the internet. Picked up the phone and called. A very professional lady picked up and she recomme Guys the truth is I just saw a car I wanted to buy on the internet. Picked up the phone and called. A very professional lady picked up and she recommended that I should make an appointment personally visit the dealership. She was able to get me a same day appointment. Arrived on time and my case was handled to another another professional sales person by the names of David Sacco. He treated me like we had known each other for quite a long time. He had enough time to teach me about the car I was looking to buy. David thanks so much for putting customers first and please keep up that positive personality. Thanks bro🙏🏻🙏🏻🙏🏻🙏🏻. Happy customer. Martin k More

Dave is the best #1 I am sure that I was the longest running car deal this dealership ever had. Dave however was there through the thick of it always going the extra..... I am sure that I was the longest running car deal this dealership ever had. Dave however was there through the thick of it always going the extra.......many miles. I suggest to everyone to sign the paperwork in person and if you need a cosigner MAKE YOUR COSIGNER COME WITH YOU. Mailing the paperwork was a recipe for Murphys law. BACK TO DAVE.... he even drove to Connecticut himself to register the car for me one day after the paperwork was completed and 5 days before Christmas! I am very pleased that they were capable of working around my schedule with all the long distance trips. Now I'm off to the mountains on time with my new certified dream car. Merry Christmas to you all and yours. Happy holidays and happy new year! More

Great customer Service Keep up the great customer service. I was happy to make this purchase some dealerships make it so you feel taken advantage of James never made me fee Keep up the great customer service. I was happy to make this purchase some dealerships make it so you feel taken advantage of James never made me feel like that at all. Thank you so much More

the bess the best service , i have ever known , firsthyundai is the best not just the place and everything they have offer but the people that works there are the best service , i have ever known , firsthyundai is the best not just the place and everything they have offer but the people that works there are amazing , as you can see this is like my 5th car i buy here in the last 2 years i have 2 of your cars right now and more to come More

Good experience The overall experience was good. I did have to keep track of all the details and verify the details of the various offers, but overall we reached an a The overall experience was good. I did have to keep track of all the details and verify the details of the various offers, but overall we reached an agreement. For cash, it is needed to pay everything in full before the car is being prepared, so it may be somewhat different from the payment schedule in other places. More

Salesman Would definitely send Cassius more referrals, the best salesman I have come across . He was very professional to deal with , made the experience very Would definitely send Cassius more referrals, the best salesman I have come across . He was very professional to deal with , made the experience very easy , exspecially when I purchased the car for my girlfriend, who was with me at the time of purchase More

Easy good review Walk in to First Hyundai, I knew what I wanted, went thru what was available online,took it for a spin, then the first price I was not comfortable wit Walk in to First Hyundai, I knew what I wanted, went thru what was available online,took it for a spin, then the first price I was not comfortable with, then it was worked to my comfort zone, signed the papers. Picked up 4 days later. More

Horrific customer service experience After an awful customer service experience, I sent this email to First Hyundai on 11/25/17 and have received no response as of one month later. Not s After an awful customer service experience, I sent this email to First Hyundai on 11/25/17 and have received no response as of one month later. Not surprising. Very shady and dishonest actions by your dealership. EMAIL SENT ON 11/25/17: Hi Mr. Ruggiero, I am a First Hyundai customer. I purchased my first car from your dealership in Oct 2016 (a 2013 Sonata Limited). I worked with James Clanton and had a fantastic car buying experience. I told James that I had been a Toyota customer for many years and had purchased from Boch Toyota South, and that I had also helped my father, mother-in-law, and brother-in-law purchase cars from Boch. But in Oct 2016, when looking to purchase another vehicle, I had a bad customer experience going back to Boch, which is why I ended up at First Hyundai. James helped me, and within 2 months of purchasing the car, I recommended and sent my same brother-in-law and a friend to First Hyundai, and they both purchased Sonatas. I also sent my sister-in-law there about 6 months after that and she purchased a Santa Fe. I am happy with my vehicle, and I am a fan of your dealership. At least I was a fan until the bad customer service experience I had today. I brought my car in today to have routine maintenance done (oil change). One of the reasons I purchased from First Hyundai was the First for Life program - the benefit of no charge lifetime oil changes, tire rotations, etc. seemed like a great benefit and differentiator of your dealership compared to others. Today, I was told that I was due for Maint Package #3, which would cost me $286. I said I just wanted an oil change. I was told that if I didn’t do Package #3, I would be opted out of the First for Life program and the oil change would cost me $50. When I purchased the vehicle, the First for Life program was mentioned and touted multiple times, but it was absolutely not explained that if I did not stick to your maintenance schedule, I would be opted out of the program. I was told Lifetime engine guarantee, oil changes, tire rotations, etc. for as long as I own the vehicle. No one explained otherwise to me - no one in sales, finance, or anyone I dealt with during the purchasing process. I spoke with Mateo Riz about this today. He explained to me what I described above. I showed him the pamphlets I was given during the purchase that detail the First for Life program. They do not mention any of this. They contain a footnote that says “See dealer for details.” No one explained these details. Mateo explained I need to stick to your recommended service schedule or I am out of the First for Life program. That’s very clear, I understand perfectly. Why didn’t anyone explain the program in those terms when I bought the car? This is dishonest and shady, plain and simple. It’s a classic bait and switch - you sold me one thing and then switched to another. I was lied to. And I’m not the only one. After asking some friends about their experiences with your dealership and researching feedback and reviews online, this is a common practice at First Hyundai. It’s more than a lack of transparency - it’s straight up lying to the customers and screwing them over. To say I am beyond disappointed in this experience with First Hyundai would be a wild understatement. My kids and my friends' kids are at driving age or approaching driving age within the next few years. That’s a lot of cars that will be purchased, and I would not recommend First Hyundai after this experience. If you cannot be trusted to be honest and transparent about this program, what other aspects of the purchasing process are you handling with the same disregard for the customer? I will be not be back to your dealership for sales or service, and I will be posting this email on your website, Facebook, Dealer Rater, the Better Business Bureau, and anywhere else I can find to warn every person I know and every person I don’t know about your shady treatment of customers. Sincerely, Adam Struminski More

Best service experience ever First Hyundai service department is always helpful always prompt on time always clearly explaining what was going on with my vehicle would highly reco First Hyundai service department is always helpful always prompt on time always clearly explaining what was going on with my vehicle would highly recommend them also check out their sales department! More

First service appointment Had my Sonata serviced for first time. As promised with purchase, the first appointment was covered at no cost as part of their lifetime package. Well Had my Sonata serviced for first time. As promised with purchase, the first appointment was covered at no cost as part of their lifetime package. Well done. Unfortunately, the Sonata has an annoying/intermittent squeak when going over bumps. They lubricated the bushings and I was on my way. Yep, the squeak has returned. Need to get this resolved. More