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First Hyundai

North Attleboro, MA

Overview
Employees
Reviews
Vehicles
3.5
1,358 Reviews
First Hyundai is part of First Auto Group, owned and operated by the Ruggiero family of North Attleboro, Massachusetts. We sell and service Brand New and Certified Pre-Owned Hyundai's as well as quality pre-owned models. We are the #1 Certified Pre-Owned Hyundai dealership in the North East and #5 in the United States. Our pricing is transparent and competitive in the interest of selling in volume. All of our customers who purchase a vehicle from us are enrolled in our "First For Life" Rewards Program. When you maintain your vehicle with us, you receive a lifetime engine guarantee, complimentary Oil Changes, Tire Rotations, Wiper Blades, Inspection Stickers, and much more. We're setting a new standard and look forward to meeting you and earning your trust.
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270 E Washington St

North Attleboro, MA

02760

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Showing 1,358 reviews

April 06, 2019

Service Dept Lisa Anderson is the best. She us the reason I am so comfortable with this service department, very knowledgeable and keeps me informed. She deserves More

by DH, Beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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April 03, 2019

Dealer has great deals on the Genesis fresh off of leases. Great place to find low mileage fully optioned Cpo Vehicles. for about half the sticker price. they also offer Hyundai extended 125,000 mile bumper t More

by dissapointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Clanton, Angela Kiesman
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Apr 10, 2019 -

First Hyundai responded

Hi Michael, We are contacting you to let you know the Special Order Part’s that where ordered by your advisor at your last visit have arrived. Please contact our scheduling department to set up a convenient time to come in and have the part’s installed. As always, we thank you for servicing with First Hyundai. Please give us a call today to set up an appointment Hours : Monday – Saturday 7:30am - 5:00pm And now Wednesdays 7:30am -7:00pm Please Call 508-699-4700

Apr 10, 2019 -

dissapointed responded

Not Unless you Agree to replace my tires. Which were not taken care of during the so called CPO inspection. You have forced me to drive Over 7000 miles on mismatched rear tires and the front tires that have tread depth so different the vehicle pulls to the left. the last service visit stated the 2 front tires are the cause of the vehicle pulling. its an All wheel drive. who's knows if any damage has been done to the Transmission / Transfer Case. it shouldn't take 4 months - 3 visits totaling 24 days to put on tires. Cpo 150 point Inspection states 4 matching tires, brand size and tread depth. it also states 2 vehicle keys. unless you going to address that i'm not wasting my time. i have about 5 emails sent, 40+ phone calls and voice mails, 12 hours in travel time to your dealership, 24 gallons of fuel in trips. and a scrape from a sanding tool on my rear quarter panel most likely during the first service visit but because i don't have video proof it didn't happen, right? and a rear tire that's still losing air. even though per Bill Depalma. he stated my guys had no reason to be near that part of your vehicle during the first service visit. i received no service receipt for that visit. i now know why. i have the service receipt for that day from the Hyundai online service records that clearly states a tire plug was done on the tire that keeps loosing air. the scrape on that same wheel well just happens to match what a tire plug scuffing / sanding tool would look like if it made contact with a vehicles paint job. you have earned this review. to sum it up i have been driving a car which i should enjoy but instead its constantly in the service department. the drivers seat bolster is stuck into my right side, the car has vibrations when driving, constantly pulls to the left, i have to pump the rear tire up once a week, the radio reception is poor, a very noticeable scrape in my paint job, twice i have had to pull over on the highway at dark to lay on the ground to tuck the undercarriage covers up because they were dragging on the pavement, and if i misplace my key i have no other choice but to find it. All because somebody did not do the CPO 150 point inspection. all this could have been avoided. then you treat me like i'm the problem you have earned this review. You have shown zero concern for my time and aggravation.

Apr 10, 2019 -

First Hyundai responded

I apologize for any confusion on our end. I just checked with the Service Department and Parts Department and all the parts for your vehicle have arrived including the tires. I see that you had an appointment set up but then you cancelled it. Again I apologize for what happened in the past and would like you to know that First Hyundai is trying to correct your concerns. If you would like to contact me directly to make an appointment I can be reached at 508-699-4700 ext. 1003.

Apr 26, 2019 -

dissapointed responded

Ok. thank you for addressing my concerns. this is an update for my previous review. Herald The Manager of Operations from First Hyundai straightened out everything and more. Truly an asset to the Company the experience has been an eye opener. this dealer is a very fast paced dealer somethings get lost due to the amount of volume they do. my advice is put everything on paper so nothing gets lost in communications. do a vehicle walk around before and after dropping off to protect yourself and the dealer. really look the vehicle over before the purchase. other than that buy the car with all the features to make sure you enjoy your purchase. there's something to be said for driving a car you enjoy compared to the car that just gets you from point A to B. First Hyundai has a high percentage of Used CPO Cars (Genesis, Equus, Sonata, etc.) that will have you smiling again while driving. meaning roomy, quiet inside, high end factory lexicon stereo etc. doesn't matter if your stuck in traffic or on a wide open highway. you get in that car and its the highlight of your day after a long work day. low miles, 3 year program cars with the bumper to bumper warranty at a cost usually half of the sticker price and low excise tax to boot.

April 02, 2019

In search of a Kona This dealer had the vehicle I wanted, in the configuration I wanted. The whole process was relaxed and professional. I was very satisfied with my pu More

by Car-lady25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod -- Finance , Myron Leanna Jr.
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April 02, 2019

Oil change If lisa didn't help me each time I visit I probably wouldn't come as much she's great and actually makes me feel welcome More

by gfuller1687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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March 31, 2019

Brake job Great service friendly and competent. Answer all my questions . Went beyond my expectations. What else can I add. I don’t need a 25 word minimum More

by Gavin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman, Robert Lemire
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March 30, 2019

Start to Finish = Excellent! Dave was a consummate professional. He answered all my questions, and made sure I had the best car for me. I never felt rushed or pressured. A+++ rat More

by Snixen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hana Dufresne
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March 16, 2019

Package 3 and windshield replacement Angela, in service, couldn’t have been more helpful in coordinating my windshield replacement and car servicing. Very professional and accommodating More

by Smithfield33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T J. driver, Angela Kiesman
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March 15, 2019

Buying used car I have not yet picked up my car, but so far my experience there has been very nice. No high pressure, everyone friendly, courteous & accommodating. More

by Tmmrap
Recommend Dealer
Yes
Employees Worked With
Hana Dufresne, Josh Grace, Jeff Andrade
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February 25, 2019

Great Customer Service I bought out a lease and also purchased a used car all within a two week period. Mark Berman helped me on both sales and did everything he could to ma More

by rossmac7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Berman
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February 24, 2019

Go see Mark at First Hyundai Everyone at First Hyundai were tremendous! Came to them with a very difficult trade-in and they handled the whole process smoothly. Highly recommend, More

by Jhamill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Calzo, Josh Grace
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