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First Hyundai

North Attleboro, MA

Overview
Employees
Reviews
Vehicles
3.5
1,358 Reviews
First Hyundai is part of First Auto Group, owned and operated by the Ruggiero family of North Attleboro, Massachusetts. We sell and service Brand New and Certified Pre-Owned Hyundai's as well as quality pre-owned models. We are the #1 Certified Pre-Owned Hyundai dealership in the North East and #5 in the United States. Our pricing is transparent and competitive in the interest of selling in volume. All of our ...
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270 E Washington St

North Attleboro, MA

02760

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Showing 1,358 reviews

October 17, 2019

Certified MB C300 Myron was very attentive to our needs. Readily responded to my text messages. He worked very closely with me. Steady and friendly demeanor. Very plea More

by MB C300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deb Casse, Myron Leanna Jr.
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October 14, 2019

Great service They take me when they say and complete on time. Angela also recommended a way to get an issue resolved. Can’t say thanks enough for keeping me on sch More

by Lpcapecod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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October 05, 2019

I went in for an oil change and while I didn’t have an appointment, it took 3 hours exactly time in->time out. I was told a 30-45 minute wait. After 2 1/2 hours I went t see if it was done and was told th More

by qm3cmom
Recommend Dealer
Yes
Employees Worked With
I don’t know, someone I had not seen before
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October 04, 2019

Service appointment. Brought in my Hyundai Santa Fe Sport for scheduled appointment. Order white up done quickly with no issues. Service done within suggested time frame. More

by don rotteck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Lia Ralph
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September 16, 2019

A-One Service My maintenance appointment was handled very efficiently and, to my surprise, very quickly. Good experience. Waiting room was very neat and clean, st More

by helenh44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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September 14, 2019

Hassle free If you buy a car from this dealership deal with Dave Sacco. He is easy to work with, friendly, knowledgeable and a great guy. Great experience overa More

by Lori M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Iacabbo
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September 08, 2019

Service is excellent Angela is fantastic in the service center ! She truly knows her products and offers information with a smile. Anyone I have had contact with is enjo More

by JlC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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September 06, 2019

Corporate Recall Fixes First Hyundai kept reminding me to come in. Once in, no pressure to add new services in fact I had 3 bulbs out and they were replaced at minimal cost. More

by Jr14golf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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September 05, 2019

Horrific car buying experience There’s not a low enough rating to give them. Worst car buying experience I’ve had and it’s not even close. This is the type of dealership that gives More

by cpiascik
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jeff Andrade
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Sep 05, 2019 -

First Hyundai responded

Good afternoon, I'm deeply sorry to hear about your experience. I believe you were satisfied with the whole process up until we were able to find out that when you verified your payoff to your trade in and told Jeff what it was, you had made a mistake. You only became upset after learning that you gave us the residual buyout amount after the lease would be over instead of the current gross payoff amount that would include all your remaining payments at the time of trading it in. Unfortunately there was a $2,000 difference from the amount you gave us. We tried to call you for weeks to resolve the issue and finally after several weeks, we managed to contact one another, you then came into dealership, we explained the accidental mistake that you had made and we mutually agreed it was your error and you did agree and paid us the difference that we had to payout. We appreciate you acknowledging the mistake and taking full responsibility and paying your balance difference. I'm sorry you had to go through all that, as i know it is a frustrating aftermath. If there's anything I can do to further assist you, please feel free to contact me. Sincerely, Eric Moura

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Sep 05, 2019 -

cpiascik responded

Please do not insult me with your passive aggressive reply. The sales process was awful from the start. Please feel free to contact me directly if you want to hear about what an incompetent & lying team person you have. Example 1, you say Jeff contacted us several times. We have not heard from him since the day we bought the car. So either he’s lying to you, or you’re lying to us. We let it go at the time and didn’t make an issue because we like the car and aren’t the type to do that. But we’ve been pushed too far by you. Furthermore, I didn’t mutually agree to ANYTHING when we came in. The fact that you suggest that further shows what an awful, place this is that lies outright. The $2000 absolutely was added to the sale price to cover the last 6 months of payments, your team made the accounting error so I’m stuck covering your mistake, very expensive lesson. The only reason we agreed to pay the additional money is to avoid being sent to collections. Let me be perfectly clear, I DISAGREE 100% WITH THIS OUTCOME AND I AM ABSOLUTELY CORRECT. I will spend every ounce of energy ensuring I report you to every consumer protection agency, review site, news and social media outlet to steer as much business away from you people.

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Sep 05, 2019 -

First Hyundai responded

Sorry you feel this way, I do know the the wrong payoff was given to us and that i will say is not our fault. I will communicate with Jeff to rectify your experience with him because we're a credible business with thousands of happy customers although Jeff is pretty new with us and still learning, as i always believed that nobody is perfect in this world but we strive to do our best by our customers, as we are a family owned dealership. I'd like to meet you if you'd like to talk in person so that we can address your concerns on a personal basis if you wish to. Please feel free to contact me if you would like to do so. Hope you have a great evening. Respectfully, Eric Moura

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Sep 05, 2019 -

cpiascik responded

1) My wife logged into her Honda account and handed your team the laptop, how is it our fault? Furthermore, we paid you the full payoff, it was handled incorrectly on YOUR paperwork. 2) You wrote the residual value down, and the remaining payments were added to the top line sale price. We knew with 100% certainty while negotiating that we were responsible for the remaining Lease payments on the old car and that was added to the sale price. During the entire 5 hour negotiation, I was adding $2100 to the deal price to account for that as I calculated payments. This is where the mistake was made because your sales team turned over the sale price to finance, which include the $2100 added to it. That is a complete fact that I have 0 doubt. 3) A communication/accounting error was made on YOUR side, the $2000 absolutely was added to the sale price, giving you the final payoff to have covered the Honda payoff. 4) Unfortunately for us, we did not catch the account mistake. We should have insisted the paperwork reflect that the payoff to Honda was included in the sale price. 5) I agree, no one is perfect. However, blatently lyng to a customer is not a training opportunity, it's a character issue. Those are the facts. I refuse to walk into your dealership ever again unless it's to recoup the extra $1990 we paid you. However, you have my number if you'd like to talk more.

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September 03, 2019

Dave was Awesome! First Hyundai is great! It was a pleasant experience having Dave as my salesman, he was so much fun and definitely knows his stuff! Made test driving More

by GTP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Anderson, Deb Casse, Josh Grace
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