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First Hyundai
North Attleboro, MA
1,360 Reviews
First Hyundai is part of First Auto Group, owned and operated by the Ruggiero family of North Attleboro, Massachusetts. We sell and service Brand New and Certified Pre-Owned Hyundai's as well as quality pre-owned models. We are the #1 Certified Pre-Owned Hyundai dealership in the North East and #5 in the United States. Our pricing is transparent and competitive in the interest of selling in volume. All of our customers who purchase a vehicle from us are enrolled in our "First For Life" Rewards Program. When you maintain your vehicle with us, you receive a lifetime engine guarantee, complimentary Oil Changes, Tire Rotations, Wiper Blades, Inspection Stickers, and much more. We're setting a new standard and look forward to meeting you and earning your trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,360 reviews
March 16, 2013
These guys made the process easy,they were honest,friendly,they gave the most for my trade. They were understanding to what i was looking for. Eric came to my work to check my trade, Blake hel honest,friendly,they gave the most for my trade. They were understanding to what i was looking for. Eric came to my work to check my trade, Blake helped lock in my deal . Dave helped me all day with questions,right up to when i drove away.Danielle is who i call when i found the jeep on line. She put up with all my dumb questions.This is a great team thanks for all your help Jeff Westport Ma More
by mugsy1
Employees Worked With
Dave Moniz,Eric Moura,Blake Gardner,Danielle Pezzas
March 01, 2013
My experience here at First Hyundai was great! Our sales consultant, Jamil Taban, was exceptionally friendly and was very patient with us. He gave us the best options as well as doing what he could to give consultant, Jamil Taban, was exceptionally friendly and was very patient with us. He gave us the best options as well as doing what he could to give us the best deal. More
by dannysq
Employees Worked With
Jamil Taban
February 18, 2013
I had a great experience buying my new-to-me Hyundai. My salesperson, Jamil, was friendly, helpful, listened to what I was looking for. It took over a week to get the title, and they were very good with lo salesperson, Jamil, was friendly, helpful, listened to what I was looking for. It took over a week to get the title, and they were very good with loaning me a vehicle to use until mine was ready. Jamil kept in touch with me daily, updating me as to the status of my new car. He took care of everything, leaving me nothing to do but drive away. I will definitely be back there again in the future, for service and whenever a vehicle is needed. More
by susansumora
Employees Worked With
Jamil
February 15, 2013
This was my second car purchase at First Hyundai. As with the first Gregory Howle went above and beyond to help. Setting me up with Derek Theriault and making sure things went smooth. Derek was very accomada the first Gregory Howle went above and beyond to help. Setting me up with Derek Theriault and making sure things went smooth. Derek was very accomadating and answered all questions I had. Explaining all features of the new car. I can't say enough about Gregory and the staff there. Gregory is always willing to do all he can to make things work, checking in during the process. This is the only dealership that makes you feel so relaxed and confident on your purchase.Iam proud to be part of the Hyundai family, I would recommend this dealership to my family and friends Thank you Gregory and your supurb staff. Sincerely, Marc Chalk More
by mcchalk2
Employees Worked With
Gregory Howle and Derek Theriault, Derek Theriault
January 23, 2013
I went in on a whim at looking for a pre-owned car. I was greated right away by Bob Matay. He asked if he could help me and I said I was just looking. That conversation turned into what I was looking for and greated right away by Bob Matay. He asked if he could help me and I said I was just looking. That conversation turned into what I was looking for and what I wanted and could financially handle being a single Mom on a single budget at this time. So being very cautious with what I was looking at was a high priority for me, and I knew I probabaly could not get a NEW car. Then that turned into one that caught my eye and interest. Bob was very informational with the car I liked but I still had reservations. So again on a whim, I was like ok, doesn't hurt to try. After about 3 hours of test driving, negotiations and paper work, I was driving the car home that night (and still in shock)...lol! Needless to say I was super excited but did not want to get my hopes up. I still had to go back to finalize all paperwork and make sure that I was at the deal I had initianally left with (I have been through this before). I went back on Tuesaday to finalize everything and was a bit shocked at the new numbers given to me. I was READY TO WALK OUT and take back my car because that contract was exceeding my numbers negotiated that saturday. So long story short, Greg worked to get me where I needed to be financially with the car. I left mith my NEW car and I love it. For me and my Son now we will feel safe in a nice car. So I am thankful for Bob and Gregory and for helping me and getting me what I could afford. ~Thanks to Bob now my Son will not shoing everyone the NEW hand shake/snap to all his friends :) Thank you again More
by lecev
Employees Worked With
Bob Matay - Gregory Howle
January 16, 2013
My experience at First Hyundai was exceptional.From the moment I walked in to moment I drove away in my new car I was treated with the utmost care and courtesy.The entire staff went out of their way to mak moment I walked in to moment I drove away in my new car I was treated with the utmost care and courtesy.The entire staff went out of their way to make me feel a valued customer.I could not be more pleased with my new vehicle.The salesperson,Derek actually came in on his day off to deliver the car to me.Overall a wonderful experience and will not hesitate to tell all my friends and family about the fantastic service I received. More
by pier0527
Employees Worked With
Gregory Howle Derek Theriault, Derek Theriault
January 10, 2013
Just bought my second Hyundai from Derek. I have never been treated better by a car dealer. Derek is friendly, professional and straightforward. Greg, the General Sales Manager, is dynamic and a real plea been treated better by a car dealer. Derek is friendly, professional and straightforward. Greg, the General Sales Manager, is dynamic and a real pleasure as well. Nothing was hidden, they cared about understanding my needs and once again gave me "an offer I couldn't refuse." They have always treated me with the utmost respect. The owner, Joe, is very friendly as well. Not only that, but the service and parts departments at First Hyundai are great too. I actually enjoy being at the dealership, but the reliability of the cars means that I'm not there that often! I often recommend First to anyone I know or meet who needs a car and will definitely be buying from them in the future. Do yourself a favor, go there. More
by stevec73
Employees Worked With
Greg Howle, Derek Theriault, Derek Theriault
January 01, 2013
Relaxed sales. When they say they are going to earn your business, they'll do it. I didn't have to get physical with anyone. (I usually do when buying a new car!) business, they'll do it. I didn't have to get physical with anyone. (I usually do when buying a new car!) More
by PeterMacdougall
Employees Worked With
Bob Matay, Greg Howle
December 31, 2012
I came very close to purchasing a pre-owned 2009 Hyundai Elantra from this dealership. My experience started out great, but turned bad when it came time to do actual paperwork. I had test drove a 2010 car o Elantra from this dealership. My experience started out great, but turned bad when it came time to do actual paperwork. I had test drove a 2010 car on a Wednesday night and also looked at a 2009, but could not drive it because the windshield was getting replaced the next day. On Thursday I talked to the salesman on the phone and decided to pass on the 2010 car but would be interested in the 2009 at the price he is telling me. I asked him why it was so low and he said, and I quote “that is the price we are discounting it to for you”. Based on that I went back to the dealership on Friday and test drove the 2009 car. The windshield had not been sealed properly and made an obnoxious wind noise starting around 30 mph and got increasingly louder at higher speeds. At first the salesman told me he did not hear it, but relented because really, there was no denying the noise. I said I was willing to purchase the car pending the repair of the windshield. The finance manager had the service manager take the car out for a test drive and he did agree with me that it needed to be fixed. When we sat down to do some paperwork and take my deposit on the car I was presented with a sales price increase of $300 from what we discussed. I asked the salesman what was up with that and his initial response was that he thought the price was what he quoted me on the phone, but the sales price is actually what they told me on Wednesday when I first looked at the car. He never admitted to making a mistake, if in fact he honestly did, but implied the issue was a misunderstanding on my part. And, not only was the price now $300 higher but there was an additional $199 aftermarket charge for a $35 window etching that I had not asked for. Overall the base cost increased by $499, and we had not even gotten to dealer fees yet, which, by the way, I was told I did not have an understanding of the necessary charges. Also, unlike the other dealerships I had visited, First Hyundai would not guarantee me a bottom-line trade-in value for my car, although I had received an offer from them on AutoTrader marketplace, sight unseen. So, when the final paperwork was done there was a possibility I could have been presented with even higher numbers. Despite the ambiguity and increase I decided to proceed with the transaction because I liked the car, even at the higher cost it was an “okay” price and I was currently driving a rental and was growing tired of looking at vehicles at that point. I asked for a new battery for the car which I thought was a reasonable request after they got me to come back under what were basically false pretenses. The battery that I wanted replaced was 4 years old and it was December. We were about to get into the very cold season here in New England. I was told no on the new battery. We went back and forth on this for almost 10 minutes. The salesman kept leaving me to talk to his finance manager. When he became absolutely adamant that they would not give me a new battery for the reason that they “could not” replace a battery that was still holding a charge, that was the final straw and I walked out and never returned. Frankly I could not believe these folks would lose a sale over a battery that probably cost them less than $40, but yes, they were that greedy. I certainly have to wonder if the owner of the company is aware of his finance manager pennywise, pound foolish approach and in the long run, how many dollars are lost because of it. I can only be grateful to them for behaving as they did because I found a much better car, at a much better price elsewhere at a great no-nonsense, no bullsh**Hyundai dealership. First Hyundai is not recommended. There are better dealerships within a 50 mile radius of this place. More
by BaileyD
Employees Worked With
Salesman Bobby O. and I think the Finance Mgr. was Blake or possibly Blaine. No last names were given.
December 22, 2012
I was treated like family and everyone was friendly and helpful. The general manager Greg checked on me during the whole process. I will definitely purchase my next vehicle at this location. It couldn't ha helpful. The general manager Greg checked on me during the whole process. I will definitely purchase my next vehicle at this location. It couldn't have been a better experience. Thank you to the whole staff! More
by Cluterek
Employees Worked With
Greg Howle, Matt Sweeney, Jamiel
