First Hyundai

Took hours to drive away in the same car I drove in My lease was over in January of 2016, from July - November I received weekly calls attempting to get me to come into the dealership stating that they My lease was over in January of 2016, from July - November I received weekly calls attempting to get me to come into the dealership stating that they would be able to get me into a newer car for cheaper. After I started to ask more questions about this newer car for less, I was told that was not really true they just wanted to tell me my end of lease options. Once I was actually able to go into the dealership I arrived on time for my 2:00 pm appointment, I was given a tour of the lot, none of the cars on the lot fit into what I was looking for nor were they a better deal than buying out my lease. So when the walking tour was over I was told by the manager that the best option was to purchase my lease, at the time I appreciated the honesty. So I asked to start the paperwork. I get it, and accept some responsibility for the terrible idea of going to a dealership on a Saturday but since I had made an appointment I had higher hopes for how the meeting wold go. The paperwork was filled out, my loan was approved, I asked for an automatic starter to be put in and was told I was actually told 'No, since you're not really buying a car, well you're buying a car but not one from the lot.' At this point I just needed to wait for finance, and since I was buying my lease, every other person in the dealership and even someone who walked in while I was waiting was able to go into the finance department before me. I felt as if, since I wasn't buying a car that was on the lot, I wasn't treated with the same level of urgency as the other customers buying one off the lot. When waiting for financing for almost two hours I was told that it was really busy, which I completely understand but I had been told I would be the 'next person' for the last hour and half, and honestly did not feel like they valued me as a customer as I was just purchasing my lease. I expressed my frustration while in the showroom, I was given two options, wait or sign paperwork on the showroom floor. As I was unsure of how much financial information would be disclosed I chose to wait. When I did finally get into finance I was told I would have my registration within 7 days, after 10 days I called the business manager, Serena, who gave me her contact information. No call back. After about two and a half weeks I was finally called by the sales person who helped me and never any follow up from the business manager. My overall concern is the lack of follow up after I agreed to purchase my lease, also the lack of respect that I really deserve, at the end of the day I was still purchasing a car from First Hyundai and it seemed like I was more of an inconvenience. When I leased my car 3 years ago I specifically chose to work with First Hyundai because of the reviews and I had a great experience my return a month ago changed my opinion a significant amount. More

The Best of the Best From the initial call to the final details of my purchase, I was impressed and, more important, extremely satisfied with my purchase at First Hyundai. From the initial call to the final details of my purchase, I was impressed and, more important, extremely satisfied with my purchase at First Hyundai. The staff did more than just try to entice me to the dealership to see "a" car, rather than the one I wanted. They treated with a warmth and professionalism that I've never experienced purchasing a car. With six cars behind me, I was expecting the hard sell with a pack of lies that would eventually sour whatever purchase I made. NOT so with First Hyundai!! I spent some time talking to David by phone, so they knew exactly what I wanted before I went to the dealership. I was assured that I would leave with a deal. Absolutely correct!! Andre, my sales manager and Pedro, my sales person, were in touch with my needs as a buyer and worked hard to ensure that all promises were kept and then some. I will be go back to this dealership for many years to come, including service and trade-ins. I highly recommend this dealership and the sales team. They are in tune and in the know about what customers need and want. Kudos to them for a great car purchase experience. The Santa FE SE I purchased is fabulous and better in many ways than other cars I test drove in the same class. First Hyundai stands alone with the added benefit of a savvy and personable staff. They can't be beat. More

Very positive I had a very positive experience.The employees I worked with were very helpful,polite and easy to get along with. I have no complaints at all. I had a very positive experience.The employees I worked with were very helpful,polite and easy to get along with. I have no complaints at all. More

Hyundai vs. tough negotiator. I was called to potentially sell my car, 2011 Hyundai Sonata Hybrid. Process was long and arduous. I spent 6 hours in the dealership and 1/2 hour on t I was called to potentially sell my car, 2011 Hyundai Sonata Hybrid. Process was long and arduous. I spent 6 hours in the dealership and 1/2 hour on the phone to finalize a deal. Another dealership offered to give me a price over the phone for approximately the same final price we settled on. I am very satisfied with my new 2016 Hyundai Sonata Hybrid. My daughter will also be looking for a new Hyundai in 2016. I hope First Hyundai will offer a more efficient process. I plan to service my car at First Hyundai, but will not work with Jeffrey Gabriele as he has demonstrated gross incompetence in the past. Chris Antoine was delightful to work with. More

Excellent Very friendly nice to work with I would go back there for another car when I want to trade this one in about 4 years. Hope they keep up the good work Very friendly nice to work with I would go back there for another car when I want to trade this one in about 4 years. Hope they keep up the good work More

Greatest car experience ever I hate buying cars but the group at first Hyundai made it simple and easy and made this the easiest car buying experience I will definitely send all m I hate buying cars but the group at first Hyundai made it simple and easy and made this the easiest car buying experience I will definitely send all my friends and family there More

I loved it I loved having Derek for a second time buying a car. He was great! Everything came out how I wanted and everyone was great and helpful I loved having Derek for a second time buying a car. He was great! Everything came out how I wanted and everyone was great and helpful More

Very, very happy! Very, very happy.. I get a lot of praise for my car. I tell them it came from First Hyundai. I recommend Dave Perez to wait on them. Very, very happy.. I get a lot of praise for my car. I tell them it came from First Hyundai. I recommend Dave Perez to wait on them. More

Great car buying experience My experience was great, he was able to answer all my questions, did not pressure me and even stayed late with me! He kept me informed all the time. My experience was great, he was able to answer all my questions, did not pressure me and even stayed late with me! He kept me informed all the time. Overall great experience! More

WOREST EXPERINCE , DONT EVEN DRIVE BY THEM they ask you for money down before they get you approved and delay refund for weeks. when you ask about your deposit back they never care or try to r they ask you for money down before they get you approved and delay refund for weeks. when you ask about your deposit back they never care or try to rush it to you. real bad system and bad service More