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First Chrysler Dodge Jeep Ram - Service Center
North Attleborough, MA
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of First Chrysler Dodge Jeep Ram - Service Center
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October 18, 2021
Fantastic customer service. Luke was kind and fixed my brake situation at no cost to me. He also followed up and made sure the job was completed on time. He's the best! brake situation at no cost to me. He also followed up and made sure the job was completed on time. He's the best! More
by KellyWong
Employees Worked With
Luke Almeida
October 18, 2021
Luke was very helpful and knowledgeable. He went out of his way to make sure I understood my options for services and the concerns of my vehicle were addressed. He even called me after hours to make sure I his way to make sure I understood my options for services and the concerns of my vehicle were addressed. He even called me after hours to make sure I was ok because I was running late picking up my car. I hope he’s there to stay because it was a pleasure dealing with him! More
by Sara1317
Employees Worked With
Luke Almeida
June 30, 2021
No response from them yet. This is why I rate them a 2. Mr. Colato, I had AC service completed on my car today at North Attleboro location. This feedback is not about the quality of the repair (as 2. Mr. Colato, I had AC service completed on my car today at North Attleboro location. This feedback is not about the quality of the repair (as only time will dictate that) but the lack of actual customer service. I tried scheduling AC service online, it's 2021 and we live in the world of digital efficiency. The automated system told me there are no available appts. I tried calling, old school right? Yup, no one answered after the original operator transferred my call. So, I drive there. No big deal, I live and work local. You only have one person to assist inbound customers who need services. So I wait. When the gentlemen was finally ready, he took my info and booked me an appointment as quick as lightning and said you're all set. I was not impressed by this as I told him, "you don't even know what service I need." He just blindly assumed I needed an oil change. Now pick up day, I waiting for the call that my car is ready, seems to be taking longer then estimated. So I call and kudos to getting almost quick service over the phone and told, oh yeah, your car is ready. I get a ride there and was contemplating signing up for this Jeep branded credit card that is offering nice incentives. I ask the cashier about it before I pay with my regular credit card. The cashier has no idea about the card and I have to speak to the sole person who is already 3 deep with customers as again, you don't have enough help to service customers. Then I noticed the promotional date for this card expired on May 31st of this year, why are the signs still up. So I retreat to the cashier and just pay with my card. Then I checked my dash cam footage because hey, why not. My car was parked and fixed at 11:15am, yet I never got a call. It left your garage area at 11:08am, went on a small test drive and returned to be parked at 11:15am. I called after 1pm to check status. Lastly, if im paying $520 in labor, why am I being charged a $39.93 shop fee charge? Was the $992.20 parts and labor not enough? I would have asked while I was there but you lack the employees to help customers... Sincerely, Chad Boudrot More
by KLIPZE06
Employees Worked With
I have no idea who helped me because they didn't take time to introduce themselves
January 30, 2021
The service department is the worst. it took three appointments and one full week for them to fix a back up cam. keep in mind I just brought the jeep. the story is long but know they do not care abo appointments and one full week for them to fix a back up cam. keep in mind I just brought the jeep. the story is long but know they do not care about customers. The service manager is the worst and to boot the owner "Joe" refused to speak to me on several occasions. stay away. Update. 1.10.2021 Made an appointment for a level one service. They promised 1 1/2 - 2 hours tops. 1:45 minutes into the appointment they took the car in. They said .....so sorry....we are busy. I said I made my appointment over a month ago and you knew I was waiting. The response was that I could leave and come back but there is nothing that they could do. This has been the worst experience I've ever had. More
by BOWLINGFORSOUP93
Employees Worked With
Jeff, Amanda DePalma
July 08, 2020
Absolutely dissatisfied with the service at this dealership. First off we had a service performed to fix our NOX sensors on our Ram 5500 which cost $2785 dollars to replace a couple sensors which sh dealership. First off we had a service performed to fix our NOX sensors on our Ram 5500 which cost $2785 dollars to replace a couple sensors which shouldn’t have costed this much...a code popped up and we had to go back for them to fix the associated NOX code...figured we better get our oil changed and knock out the fuel filters....we had brought two brand new fuel filters to install. They charged us 2 full hours of labor plus and absurd amount for the oil change service. First of all, I do my fuel filters in my driveway within 30 minutes, if I wasn’t currently deployed I would have done it myself rather than get ripped off by this dealership. The total bill for oil change and fuel filter replacement was about $520 dollars, for the same exact service that would have been done at a TA for $130. The maintenance department failed to advise my driver of the astronomical charges, if I had the option I would have told them to pound sand and go support another business. I will not support this business ever again, they define ‘stealership’. After emailing them to resolve this situation and mae amends, the manager failed to respond. THIS BUSINESS WILL RIP YOU OFF More
by Blue Line Hauling LLC
Employees Worked With
David Ferguson
February 06, 2020
I can Always Trust the service team to Thoroughly check over my vehicle. They really care about keeping my car safe for me and my family!! over my vehicle. They really care about keeping my car safe for me and my family!! More
by Brad Chase
Employees Worked With
Other Employees :
Luis Carvalho, Blake Gardner, Abbie Butler, Hannah Stoddard, Amanda DePalma, David Ferguson
December 29, 2019
Very fast courteous helpful Company and people. They make sure you are well taken care of and take pride in their work. Sales people Are great to work with are great to work with Worth the drive sure you are well taken care of and take pride in their work. Sales people Are great to work with are great to work with Worth the drive More
by Story1RI
Employees Worked With
WishWe had caught everyone‘a names who helped us look for misplaced glasses. We appreciate all of your help, Hannah Stoddard, James Aguiar
December 06, 2019
Great service at first Chrysler , service Dept is second to none . Hannah is great and always takes care of me and my truck !!!LOVE MY DODGE RAM !! to none . Hannah is great and always takes care of me and my truck !!!LOVE MY DODGE RAM !! More
by Pap4552000
Employees Worked With
Other Employees :
Luis Carvalho, Blake Gardner, Hannah Stoddard, Michael Whelan
September 22, 2019
Service review Everyone was helpful, courteous and nice. I would highly recommend them for sales as well as service. Absolutely no complaints with how I was treated Everyone was helpful, courteous and nice. I would highly recommend them for sales as well as service. Absolutely no complaints with how I was treated. More
by Jeep Owner
Employees Worked With
Luis Carvalho, Blake Gardner, Hannah Stoddard
