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First Chrysler Dodge Jeep Ram - Service Center

North Attleborough, MA

4.8
118 Reviews

118 Reviews of First Chrysler Dodge Jeep Ram - Service Center

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December 11, 2018

First maintence visit. It was my first visit for maintenance at First Chrysler. It was amazing. I had to bring my 2 year old grandchild. Everyone was wonderful to both More

by Moema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda DePalma
November 23, 2018

Fabulous service staff Took my 2018 Ford Explorer in for its first service which included tire inflation and rotation, oil change and they topped off all fluids. Katie took More

by Carol D.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katie
November 21, 2018

Hannah Stoddard: very disrespectful Everyone @ First Chrysler Dodge Jeep Ram was Wonderfu! All but one: Hannah... this young lady was rude right from the beginning. I truly dont underst More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Stoddard
November 13, 2018

Service I went in for several things on my vehicle, I was Told 2-2.5 hours and that’s exactly how long it took. No complaints so far! Everything seems great! More

by ErinNoble84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda DePalma
October 31, 2018

Routine Service Service department was excellent, car was ready before the time stated and cliff at the desk explained the service program to me. Definitely a great e More

by Jim Fundy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Ginish
October 24, 2018

Maintenance Service at this dealership is excellent. Amanda is personable and efficient. Appointments are easy to make and I know my car is cared for appropriate More

by Jeep2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carvalho, Hannah Stoddard, Amanda DePalma
October 19, 2018

Wost service ever. I went to check my truck and I ended up spending a whole week, and is still not done yet, can you imagine how much they gonna charge me. More

by Cleyton
Recommend Dealer
No
Employees Worked With
Amanda DePalma
October 15, 2018

Amazing service fast friendly and efficient I cannot remember her name that she had long black hair she was awesome she helps me to get my airbags fixed for my recall quick inefficiently she was More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember her name but she had long black hair she was amazing, Hannah Stoddard, Amanda DePalma
September 27, 2018

Headache Awful Paid extra to have my car towed elsewhere Even the tow truck driver knew this place was notorious for being a headache I actually saw More

by attleboro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin, shamus,l
Oct 29, 2018 -

First Chrysler Dodge Jeep Ram responded

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-316-8400 extension 1440 or email me dferguson@firstautogroupma.com. We appreciate your feedback since it helps us improve our.

September 17, 2018

Free oil change and tire rotatio Tire rotation did not happen and it took over an hour wait for the express lube wait. The free oil change for life was explained differently then when More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cliff Ginish
Sep 17, 2018 -

First Chrysler Dodge Jeep Ram responded

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We try to accommodate everyone in a timely manner. We have appointment coordinators in place to help schedule our customers, however, on occasion people will come in late or early and get mixed in with scheduled appointments. I apologize it took a long time, but we try to please and service everyone in a timely manner. Thank you for your understanding. Please call me directly at 508-316-8400 ext 1440 to answer your tire rotation concern and explain the "First For Life" maintenance required in order to take advantage of the Lifetime Engine Guarantee that you have. Thank You

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