First Chrysler Dodge Jeep Ram

Recall appointment I received a recall from Jeep and called the service department to set up an appointment. Brought the vehicle in and everything was done as promised I received a recall from Jeep and called the service department to set up an appointment. Brought the vehicle in and everything was done as promised and on time. Great Job More

Totally Pleasurable Experience I have never purchased a vehicle as quickly before now! Abbie warmly welcomed us and was able to provide all the information necessary for us to make I have never purchased a vehicle as quickly before now! Abbie warmly welcomed us and was able to provide all the information necessary for us to make a quick decision all the while giving us their best price! Yes, saved lots of $$! The finance manager completed all the necessary paperwork quickly and we were on our way! Thank you, First Chrysler Jeep and Dodge! More

Happy Great dealership experience. No games, no pressure, transparent pricing. Would definitely recommend if shopping for a new vehicle. I’m very happy w Great dealership experience. No games, no pressure, transparent pricing. Would definitely recommend if shopping for a new vehicle. I’m very happy with my new Jeep! More

Great service East in east out no issues smooth and great communication would go back to service my vehicle again. Will recommend to others about this service East in east out no issues smooth and great communication would go back to service my vehicle again. Will recommend to others about this service More

great experience, salesman A+ Great experience with internet rep., Her calm and easy going approach is what brought me in. After doing about a month of research on different vehicl Great experience with internet rep., Her calm and easy going approach is what brought me in. After doing about a month of research on different vehicles going to the specific dealership was a great experience. I got top dollar for my trade in after doing the research on various tools used by the local automotive industry and Banks and they matched it with an increase per dollar. Salesman was very informative and was able to give me all the answers I needed it when it came to the specific capacity and capabilities of the vehicle I purchased. I would recommend this salesman and dealership to others. More

2018 Jeep Compass I usually dread the whole car buying process. First Chrysler and Jim Roane made this the easiest and best car buying experience. They were very straig I usually dread the whole car buying process. First Chrysler and Jim Roane made this the easiest and best car buying experience. They were very straight forward and helpful. I will be a reoccurring customer! More

Terrible wait time for simple service The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tir The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tire. Benjamin called me at 9:52am to tell me that I actually had 2 tires with a nail/screw in them; one could be repaired and the other would need to be replaced. Benjamin also told me that I needed to have my tires realigned and that would push the time my car would be ready to approximately 1pm. So I showed up at 3:30pm to pick up my car, and low and behold, he tells me it's just about ready (they just had to do something with a tire). He then explains to me that the GPS update is not possible at this time and has another agent help him explain to me the steps needed to take to update my GPS. By 4pm I was told to go wait in the waiting room and that my car would still take another 15 minutes to be ready. I din't see or hear from anyone for 30 minutes, so I went back to his desk and asked if my car was ready. Nope. I didn't get my car back until 5:15pm. So, in summation, the service department had my car when thry opened in the morning, and I was unable to get my car until 5:15pm, when it should have been ready at 1pm, per their agent. This is completely unacceptable. The entire reason I dropped off my car was so that I would not have to wait for it, but I went to pick up my car 2.5 hours after it was supposed to be ready and still had to wait an additional 1.75 hours to get my car. While Benjamin was very cordial throughout the process there was no urgency to get my car back to me. I am still very upset at how long it took with no good explanation of why it took so long. More

Jim Roane We just bought our second vehicle in three years with Jim. We have always HATED dealerships and just the whole trade in/buy out process because it’s We just bought our second vehicle in three years with Jim. We have always HATED dealerships and just the whole trade in/buy out process because it’s never what you expect, and never simple. Jim MADE the numbers work both times, but was also honest, clear, and cut and dry. He set the expectation and followed through. There is nothing worse than a car salesman that sells you the dream to get you in the door but then pulls the rug out from under you when it comes time to sign. The process was smooth and painless and that is why we will ALWAYS use ONLY Jim at FCDJR for all future vehicle purchases for both our personal and business use. Five star experience. Honesty and integrity in an industry that is notorious for being void of both! More

Great service Recently got into an accident. Luis was very helpful in locating almost my exact truck. He was very tentative and gave timely updates for when it arri Recently got into an accident. Luis was very helpful in locating almost my exact truck. He was very tentative and gave timely updates for when it arrived and when it was ready. Also even though I knew how he assisted me with connecting my phone and downloading all applicable apps needed for the new vehicle. I will and have already recommended him not only to family but also to friends. He is an asset to the team. More

Happy Girl!! I can't say enough about the service I received at this dealership! So friendly, incredibly down to earth and pressure free! Willing to discuss option I can't say enough about the service I received at this dealership! So friendly, incredibly down to earth and pressure free! Willing to discuss options without making you feel like you are only getting the next best deal they have running. They took the time to show me my options, pick my perfect match and got me going in no time! Would reccomend this dealership to ANYONE! Exceptional customer service and I couldn't be happier with my purchase! More