First Chrysler Dodge Jeep Ram

I've been researching and looking at Jeep Grand Cherokees for a couple of months now and was waiting for the right vehicle and right price to purchase. Back in October, I went into First Jeep to test drive a for a couple of months now and was waiting for the right vehicle and right price to purchase. Back in October, I went into First Jeep to test drive a V6 and a V8 Grand Cherokee so I could determine which I liked more. During that visit, I worked with Bryan (salesman) and Paul (sales manager). Both were very pleasant and very reasonable to work with. I wanted to give it some thought since the V6 is more efficient, but I liked the power of the V8. After giving it some thought and cross-shopping the price they quoted me for their 2019 with other dealerships, I emailed them asking if they could match another dealership's price, to which they came down a bit but it was still more money, so I held off purchasing the vehicle. About a month and a half later, I inquired again about pricing on a 2020 they had in stock. Unfortunately, it sold before I could get in to the dealership. Paul was very understanding and great to work with during these inquiries. Recently, James reached out to me via email inquiring if there was anything they could do to help me in my search, so I mentioned exactly what I was looking for since they didn't have any V8s on the lot. He said he would look around and see if he could get it. A few days later, I emailed him to check if he was able to find any, and much to my surprise he was able to since that configuration seems to be uncommon. I proceeded to visit the dealership the very next day to meet with him to review the window stickers and talk pricing. Right away, their pricing was a little high, but I expected that given my prior experience. I inquired if the price included a $2,000 rebate that I qualified for to which I received three different answers from James: "I didn't know about that rebate," "No, it's no longer a valid offer and isn't on Jeep's website anymore," and finally "Yes, that was already included in the price." After hearing the three different answers as I continued to inquire about it, I felt like I was being mislead, so I thanked James for his time and effort finding this Jeep at another dealership and politely declined as I got up to leave. James became noticeably upset that I was leaving. As I approached the door to leave the dealership, I heard James loudly yell in my direction, and I quote, "don't let the door hit you in the a** on the way out." At first I was shocked that a sales person would even say something like that to a potential customer, especially in front of a bunch of other customers who were in for sales and many others that were waiting for their vehicles to be serviced. Blake, the sales manager on duty when this happened, rushed outside to apologize and try to finish the deal. Even though he was able to come down to a reasonable price, at that point I was unwilling to give any of my money to a dealership whose employee just disrespected me like that. I will not be returning to First Chrysler Jeep Dodge Ram at any point in the future if James is still an employee, nor would I recommend this dealership. I've been treated much more respectfully by shady used car lots before, so this experience was completely disappointing given how great Bryan and Paul had been previously. More

On May 15, 2019 I purchased a 2018 Jeep compass with less than 4,000 miles on it from this dealership - Less than 6 weeks later I started to hear a rattling noise coming from the dashboard. I brought it back than 4,000 miles on it from this dealership - Less than 6 weeks later I started to hear a rattling noise coming from the dashboard. I brought it back to the dealership to have it looked at. I was told that the brake shield was replaced on my vehicle which was causing this noise. The noise was then gone, however soon came back. I then brought my car into Quirk Chrysler Dodge Jeep Ram in Marshfield MA to have this noise looked at again. I brought it to this dealership because it was a more convenient location for me (as told I could). A few hours later, the service manager Barry called me and said that I will not be leaving with my vehicle today. He told me that four major bolts were missing from the cradle/undercarriage of my vehicle, that the suspension/alignment was off, the front end was falling out and that my two front tires were so worn down that he was afraid to take my car off the lift because they were so close to popping. These tires only have have 11,000 miles on them. Imagine the damage under my vehicle that we can’t see? There was one bolt left holding my vehicle together. He then told me that if that last bolt was to fall out (god forbid on the highway), I could have been seriously hurt, or dead. Lastly, Barry also mentioned that it seems as though my vehicle had previously been in an accident. My car salesman, Luis Carvalho did not disclose this information with me and showed me a clean car fax. We decided to pull our own after this incident - I don't think a clean car fax is 3 pages long (no wonder I got such a good deal on this vehicle). This is dishonest and legally considered to be fraud. They knew exactly what accident we were talking about when mentioned. This dealership had a second chance to let me know what was going on underneath my vehicle when they had it on the lift to fix my brake shield but failed to do so. I then contacted the dealership to let them know what was going on with the vehicle they sold me. They did not seem too concerned. I asked to be traded out of this vehicle and put into a comparable one with the same monthly payments. I was not looking for anything better. Preferably just a vehicle that has not been touched by their professional mechanics who seemed to miss the missing bolts in my vehicle, TWICE. Do you think this was too much to ask for? I mentioned that I wanted to be and feel safe in the vehicle I was driving. Blake Gardner, the sales manager did send me some proposals. However, they were way higher than my current monthly payment. If I could afford $400 or more a month, then I would have just bought that vehicle to begin with - right? He was trying to make money off of this situation – disgusting if you ask me. He told me that there was nothing else he could do for me. I have also been in contact with Harold Cimorelli, the service manager here. He has done nothing but argue and argue with me and tell me that they are not responsible for any of this. He then proceeded to threaten me by saying he was going to report his rental car stolen because I could not return it due to being at work (to pay for this xxxxty car that was sold to me). I was told that if it wasn't for me bringing my car in then I would be dead on the side of the road. Would any of you take that lightly? Luis, Blake and Harold would say otherwise. I appreciate anyone taking the time to read this. I would not recommend this dealership to my worst enemy. They sell unsafe and dangerous vehicles. More